Took delivery at Costa Mesa SC [R1S 149##]

[citizen]

Configuration: 08/2021 R1S Adventure Limestone Ocean Coast 22" Sport Bright
Last Estimate: October–December 2023
Test Drive: 6/15/2023, was immediately offered one after I moved back to CA from WA, rebooked a few times
Shop Access: 6/22/2023, just missed quarter end so options were very limited
Confirmed: 7/5/2023, inventory opened up, I believe Costa Mesa SC was seeing the same inventory as the factory
Picked Up: 8/2/2023

About two years since I ordered. Not long compared to the OG folks. My delivery specialist was Drew (sp?) who also happened to be our First Mile host a few months back. Terrific guy as always. Never felt rushed and the entire time I was inspecting the vehicle, he was giving me the DL about the older problems he's seen that have already been addressed (that were still on my inspection checklist) or we talked about other vehicles such as the Land Cruiser announcement from last night.

Car had 14 miles on it and I put another 14 for the commute home. Haven't had a chance to take it out again but hoping to put some more miles on it tomorrow to suss out any drivability or interior issues.

Regarding exterior issues, for a 149## build, I was hoping for minimal issues and I think in general I got pretty lucky? Though annoyingly there is a panel with a small chip and scrapes along the edges that I'll want corrected before I get PPF applied. I assume the appointment will be somewhat far out since it doesn't impact function or drivability which means I'll be driving around for a while w/o PPF.

Curious to hear from the community which of the items I noted below I should actually follow up on and which I shouldn't bother with? I'm assuming #1 the chipped/scraped panel and possibly #7 if my tailgate sits too far from the body are probably the most important ones? Hopefully this also gives others picking up soon some areas to focus on.

Update: Scheduled service for 10/6 (earliest availability across Costa Mesa and El Segundo).

PPF installer I’m going with is going to work with me on the existing paint chip, getting angsty driving around without and paint protection. Will share vids/outcome of the install!

Issues cataloged during pickup or within the week after:

1. Chip, scrapes along the edge of body panel adjacent to charge port. Someone tried to fix this with a paint pen, looks terrible.
   
   
   
   
   
2. Scrape along glossy black trim on top of driver side rear door.
   
   
   
   
   
3. Miscellaneous panels that seem out of alignment (charge port door, passenger front where fender meets front panel, rear driver side door looks too high).
   
   
   
   
   
   
   
   
   
4. Miscellaneous lower plastic trim out of alignment (where driver door meets front fender), passenger side doesn't seem to have as noticeable of a gap.
   
   
   
   
   
5. Small dent on passenger rear door near child lock icon.
   
   
   
   
   
6. A few scrapes along front passenger side bumper plastic trim.
   
   
   
   
   
   
   
   
7. Top of tailgate sits far away from body, I can see through to the other side?
   
   
   
   
   
   
   
   
8. Rough, unfinished metal/paintwork on driver-side trunk area beneath tail light, passenger side has minor imperfections
   
   
   
   
   
9. Just noticed this loose rubber trim seal. I just pulled it off and popped it back in place. Might need more adhesive? Will see how it holds up until my appointment in early October.
   
   
   
   
   
10. Passenger rear door seems to jut out a little even after slamming it to close.
    
    
    
    
11. Noticed a small dent on driver side rear fender
    
12. Probably part of the manufacturing process but there’s a distinct indentation line down the passenger rear door
    

Issues caught / manifested weeks later:

1. Rear passenger door handle misaligned compared to the others. Front portion dips in, rear sticks out.
   
2. Passenger front window seal/gasket pinched at the corner: https://www.rivianforums.com/forum/...ulling-out-passenger-front-window-seal.19225/
3. Mobile app stuck on "Close Windows", have tried reset, sleep, window calibration, app delete and reinstall, no luck.

Sponsored

 

[Guy]

You should get 3 and 4 sorted too. They had seem to be doing better with panel alignment, especially around the charge port so yours seems to be an unusually poor one for being two years into manufacture.

 

[virgnia_rivian]

Regarding the small paint chip issue, when we took delivery of our R1T at the factory in December it had a paint defect on the edge of the hood. Since we were driving back to Virginia, they told us to just put in a ticket. When we got back to VA we had two more small paint chips on the hood from the drive.

Since everything was on the hood, Rivian offered to have the hood repaired, but the wait was going to be over two months. We didn't want to wait that long on PPF. We ended up having Rivian send us a paint pen and our PPF/Detailer applied the paint in their shop before the PPF. You can't tell there was ever an issue. Since the original defect was on an edge, the touch up paint worked well and our PPF is edge wrapped, so it's protected. The front chips disappeared with the touch up paint and PPF.

Rivian is quick to jump to a total repaint and it's much less disruptive to just fix with touch up if possible.

We have a service appointment in Sept. because in the heat our passenger front door started rubbing on the front panel and we have some pretty bad chipped paint. Rivian's suggested solution is to paint the door. We're going to see if they'll touch up and PPF wrap the edge instead. (We only did PPF on the front third, door sills and the tailgate)

 

[S.Mueller]

#12 looks like they repainted that area, isn’t that your B pillar logo with tape over it? (Marked in black)

 

[citizen]

Nice catch, I left the decals off after getting PPF in hopes of getting a set of @AO_Pete's black emblems. But unsure when they are coming in so I've since put magnet backing on the OEM emblems and popped them back in place.

https://www.rivianforums.com/forum/threads/limestone-r1s-w-stek-dynomatte-ppf-wrap.18210/

 

[Headingley]

Ughh….this is exactly why the service centers are so backed up. It’s impossible to know from the forums, but it seems that a very high number of delivered vehicles need some kind of repair in the first few months. They must have a lot of pressure (? stock valuation) to push these vehicles out in such poor condition. I don’t think it’s good for customer sentiment, but I get the sense their fighting for their lives and perhaps this strategy helps the bottom line. I was hoping by now we would start seeing less of these posts….they apparently have a long way to go.

 

[Sevn86]

Top of tailgate sits far away from body, I can see through to the other side?

Just noticed this loose rubber trim seal. I just pulled it off and popped it back in place. Might need more adhesive? Will see how it holds up until my appointment in early October.

Passenger rear door seems to jut out a little even after slamming it to close.

Probably part of the manufacturing process but there’s a distinct indentation line down the passenger rear door

Wow that tailgate is way off! I had all the above and more on my R1S. That indention on the door I didn’t catch before but I have that as well. I wonder how they would address that. If it’s a full repaint of the door I’m just going to leave it alone.

 

[citizen]

Ughh….this is exactly why the service centers are so backed up. It’s impossible to know from the forums, but it seems that a very high number of delivered vehicles need some kind of repair in the first few months. They must have a lot of pressure (? stock valuation) to push these vehicles out in such poor condition. I don’t think it’s good for customer sentiment, but I get the sense their fighting for their lives and perhaps this strategy helps the bottom line. I was hoping by now we would start seeing less of these posts….they apparently have a long way to go.

It's unfair to the service centers. But from corporate's perspective, a necessary evil to pad their numbers. Hiring is hard all around, I don't think it's a Rivian-specific problem but exacerbated by Rivian standing everything from the ground up.

With bodywork that the service center isn't equipped to handle and needs to farm out to a nearby independent body shop, they are at the mercy of whatever shop is being tapped.

Of the issues I've recorded, I'm not sure which to actually pursue given all the horror stories I'm hearing, especially from my local service center. I might even push off the appointment altogether but just assume things will get worse until the Inland Empire SC opens and takes the pressure off Costa Mesa and El Segundo.

https://www.rivianforums.com/forum/threads/sometimes-you-just-have-to-vent-rivian-service.18394/

 

[citizen]

Dropped off my R1S two Fridays ago and picked it up today. I was apprehensive given some of the horror stories I heard which led to this status check thread. Happy to report that the service visit was a positive experience (shoutout to all the folks at the Costa Mesa SC).

They estimated about half a week to a full week for the work but ended up taking a few more days than that. I didn't mind as the loaner that Enterprise gave me was a brand-new Model X (picked up with 60 miles, returned it with about 540 miles on the odometer).

Had to wait a bit at drop-off so I was able to walk the lot and gauge some of the trim / panel issues present on other vehicles. I told the service personnel to just be straight up with me regarding what wasn't worth pursuing so right off the bat we crossed off almost half of the items as won't do.

After dropping off the R1S on Friday, it didn't get moved into a service bay until Tuesday (Monday being a holiday), Rivian could've just saved four days of rentals by just having me drop off on Tuesday? From there at various times I saw that the liftgate was open and the suspension was set to All-Terrain, presumably for the liftgate and PDR fixes.

Annoyingly, the paint issue requires a separate visit since the two body shops the Costa Mesa SC works with were booked out for weeks. They could have aligned my appointment with the body shop but I assume they wanted to verify the issue first or hope I would just waive it. I also incorrectly assumed they would go ahead and make the appointment but I only realized when I picked up today that I had to file another service appointment with Rivian to get that sorted out. Appointments are booked out until January so TBD.

1) Front fascia chip	Requires separate visit
2) Scrape along glossy black trim	Paint pen
3) Panel alignment issues	Punt, see 1) Front fascia chip, assume there will be an opportunity to fix the panel alignment when reattaching after paint fixes
4) Trim alignment issues	Not worth addressing
5) Small dent inside passenger rear door	Not worth addressing
6) Scrapes along front lower plastic bumper	Replaced
7) Tailgate sits far away from body	Addressed perfectly (also doesn't make any sound when opening now)
8) Rough unfinished metal / paintwork in trunk area	Not worth addressing
9) Loose rubber trim seal	Not worth addressing
10) Passenger rear door juts out	Addressed perfectly
11) Small dent on driver side rear fender	Addressed perfectly
12) Indentation line down passenger rear door	Not worth addressing
1) Rear passenger door handle misaligned	Attempted fix, looks the same as before
2) Passenger front window gasket pinched	Not worth addressing
3) Mobile app stuck on "Close Windows"	Addressed perfectly

 

[Sevn86]

Happy to hear you’re happy with the repairs. I’m surprised they didn’t replace the door gasket that was coming off. Mine was replaced. They also replaced my driver door pinched window gasket. My trim alignment issues were all addressed but two have now presented themselves and I go back in for that and two other items in mid December.

 

[HaveBlue]

The "rough metal work at tailgate" is body adhesive to connect the panels for no squeak.

 

[citizen]

Just noticed that the driver-side fog lamp is out. Looked through the manual, think all the light related items start on page 57 but no instructions on how to change the bulb.

 

[HAL9000]

@citizen
Glad to hear it all worked out (for the most part).

Btw I'm literally sitting in that same model x loaner right now

 

[milliemc]

Timeline in my signature but basically about two years since I ordered. Not long compared to the OG folks. My delivery specialist was Drew (sp?) who also happened to be our First Mile host a few months back. Terrific guy as always. Never felt rushed and the entire time I was inspecting the vehicle, he was giving me the DL about the older problems he's seen that have already been addressed (that were still on my inspection checklist) or we talked about other vehicles such as the Land Cruiser announcement from last night.

Car had 14 miles on it and I put another 14 for the commute home. Haven't had a chance to take it out again but hoping to put some more miles on it tomorrow to suss out any drivability or interior issues.

Regarding exterior issues, for a 149## build, I was hoping for minimal issues and I think in general I got pretty lucky? Though annoyingly there is a panel with a small chip and scrapes along the edges that I'll want corrected before I get PPF applied. I assume the appointment will be somewhat far out since it doesn't impact function or drivability which means I'll be driving around for a while w/o PPF.

Curious to hear from the community which of the items I noted below I should actually follow up on and which I shouldn't bother with? I'm assuming #1 the chipped/scraped panel and possibly #7 if my tailgate sits too far from the body are probably the most important ones? Hopefully this also gives others picking up soon some areas to focus on.

Update: Scheduled service for 10/6 (earliest availability across Costa Mesa and El Segundo).

PPF installer I’m going with is going to work with me on the existing paint chip, getting angsty driving around without and paint protection. Will share vids/outcome of the install!

Issues cataloged during pickup or within the week after:

1. Chip, scrapes along the edge of body panel adjacent to charge port. Someone tried to fix this with a paint pen, looks terrible.
   
   
   
   
   
2. Scrape along glossy black trim on top of driver side rear door.
   
   
   
   
   
3. Miscellaneous panels that seem out of alignment (charge port door, passenger front where fender meets front panel, rear driver side door looks too high).
   
   
   
   
   
   
   
   
   
4. Miscellaneous lower plastic trim out of alignment (where driver door meets front fender), passenger side doesn't seem to have as noticeable of a gap.
   
   
   
   
   
5. Small dent on passenger rear door near child lock icon.
   
   
   
   
   
6. A few scrapes along front passenger side bumper plastic trim.
   
   
   
   
   
   
   
   
7. Top of tailgate sits far away from body, I can see through to the other side?
   
   
   
   
   
   
   
   
8. Rough, unfinished metal/paintwork on driver-side trunk area beneath tail light, passenger side has minor imperfections
   
   
   
   
   
9. Just noticed this loose rubber trim seal. I just pulled it off and popped it back in place. Might need more adhesive? Will see how it holds up until my appointment in early October.
   
   
   
   
   
10. Passenger rear door seems to jut out a little even after slamming it to close.
    
    
    
    
11. Noticed a small dent on driver side rear fender
    
12. Probably part of the manufacturing process but there’s a distinct indentation line down the passenger rear door
    

Issues caught / manifested weeks later:

1. Rear passenger door handle misaligned compared to the others. Front portion dips in, rear sticks out.
   
2. Passenger front window seal/gasket pinched at the corner: https://www.rivianforums.com/forum/...ulling-out-passenger-front-window-seal.19225/
3. Mobile app stuck on "Close Windows", have tried reset, sleep, window calibration, app delete and reinstall, no luck.

Wow--thanks for the pix. That seems like alot of dings, etc. Seems like some of the misalignments are result of folks on the assembly line having a bad day. Are the dings part of transporting to you? Just seems ridiculous.

 

[citizen]

@citizen
Glad to hear it all worked out (for the most part).

Btw I'm literally sitting in that same model x loaner right now

Hah, wonder if it's just gonna be rented by Rivian owners back to back. An acquaintance brought his R1S in the day before you and passed on the X since he already has one and was interested in trying out other cars so he ended up with the Volvo XC40 Recharge.

Sponsored