Trying to create first service ticket

[stormbreaker]

Hi all,
Basically the warnings appeared to be related to the proximity sensors and blind spot detection systems. I took pictures and on 9/5 I communicated with Rivian. I did not know this at the time, but a ticket was opened and it currently says "In Review".

Today, same errors came up again, and this time I noticed neither type of cruise control would engage on the highway. Which I makes sense considering those sensors are used for navigation.

My question is, how long until Rivian usually reached out? Its been a month already, it apparently is getting worse.

I'm hoping to get to the new service center in Shelton Ct for the appointment, just no idea when

Sponsored

 

[stormbreaker]

Lastly, is there a way to update the Request with the new details regarding adapter cruise no longer working?

 

[jjrivian]

When I’d created a service ticket a week ago, I was stuck “in review” for 5 days. No movement whatsoever. I used their chat and got nowhere, just a bunch of back and forth. Called their 888 number and got an appointment right away. Maybe try that.

 

[VSG]

Yeah honestly I would call them for anything other than a routine maintenance appointment.

 

[stormbreaker]

Hi all, so I reached out via chat again and I was able to convey the new issues and got a appointment for 10/24. Hopefully they can fix the problems ?

Sponsored