Hit n run… fix or total??

[UnsungZero_OldTimeAdMan]

BTW, the car sold at auction for about 5k (netted by SF no less so no wonder why they had no problem making us whole as they are also going after the other driver's insurance (GEICO (which by the way kept calling US to get us to sign something directly with them. very sleazy)). everything not safety related still worked. just needed some body work and it'll get shipped to a developing country to resale.

Yep. My personal experience with SF is that if you have multiple policies with them and have been with them a long time, they generally try to maintain your level of satisfaction. Also, exact same experience with previous car when it was rear ended by a kid insured by GEICO. Months of calls without any offers of settlement and multiple release forms received (without any offers or discussions on settlement). If not designed to trick the less vigilant into signing, before settlement is reached, I don't know what purpose it served.

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[Dave Cundiff]

Yep. My personal experience with SF is that if you have multiple policies with them and have been with them a long time, they generally try to maintain your level of satisfaction.

State Farm here, continuously since 1990 (if not earlier). My experience with claims has been excellent.

Here's the one time I had to advocate for myself: In 2007, our new Toyota Sienna was stolen from our driveway. When it hadn't turned up in a month, the State Farm adjuster said she would authorize payment for a comparable used vehicle. My response: "Let's see. It's seven weeks old. It only has 1500 miles on it. It didn't have any problems at all. Who SELLS such a vehicle?"

The adjuster hardly took any time to reflect before she said, "You're right. I'll authorize the value of a new one." And she did that.

Even with two crashes and one theft, all in 2007, State Farm didn't raise our rates. I'm loyal.

Best to all!

 

[Gen(R3)Xer]

I’m sorry this happened to you. Was Gear Guard not activated? No video cameras in the local area?

 

[shracks]

Nope. Not a thing
He captured people walking by but no accident

First things first, sorry about the totaled truck. Really sucks. I hope the insurance process works in your favor and the payout is meaningful.

Second thing though, how in the world did Gary not capture this? Seriously. How did the cameras capture people walking by but not some truck backing right into the vehicle? It's unsettling to think that when you walk away Gary will be asleep on the job.

 

[UnsungZero_OldTimeAdMan]

First things first, sorry about the totaled truck. Really sucks. I hope the insurance process works in your favor and the payout is meaningful.

Second thing though, how in the world did Gary not capture this? Seriously. How did the cameras capture people walking by but not some truck backing right into the vehicle? It's unsettling to think that when you walk away Gary will be asleep on the job.

Gary isn't always recording, especially if him and vehicle are asleep. They wake to record when a face is detected—supposedly according to past threads, though some say it's motion activated. But that would mean they have to be awake enough to detect faces or motion. So if they are in deep sleep and the incident happens in a flash, there may not be enough time to wake from deep sleep and record. If it was more vigilant/aware, then there'd be more power draw, then you'd have the anti-vampire-drain mob at Rivian's proverbial gates with wooden spikes, pitchforks and holy water. Rivian has tried/struggled with balancing consumption and awareness (whether it's proximity or GG) many times over. They just can't please everyone. Like all tech, imperfect.

 

[NY_Rob]

First things first, sorry about the totaled truck. Really sucks. I hope the insurance process works in your favor and the payout is meaningful.

Second thing though, how in the world did Gary not capture this? Seriously. How did the cameras capture people walking by but not some truck backing right into the vehicle? It's unsettling to think that when you walk away Gary will be asleep on the job.

This is not the first time that has happened with Gary, there are multiple threads on the forum where windows have been smashed in, vehicles hit, keyed, shopping cart damage, etc.. and Gary was asleep. There have been several notable incidents where a crash has happened at highway speeds (where Gary/the system would not be sleeping) and the system records right up to a few seconds before the crash but doesn't record the actual crash. It's a terribly implemented system IMO, it's no wonder some Rivian owners have installed aftermarket dashcams.

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