DannyC
Well-Known Member
- Thread starter
- #1
I finally have to vent on this. Sorry its a bit long winded.
Rivians communication is horrible. Has been since the day they announced. Still an issue even with service. I almost want to work them just to fix these stupid comm issues! Would work for free for a month just to improve it!
Examples...
-You cannot call/email anyone at their company directly other than your guide if you are already connected.
-When they call you it is masked by their stupid phone system that will "greet" you with a connect message when you answer. Then someone comes on the phone generally confused if you said anything or not already.
-If they call you and you don't answer they leave voicemails (this has happened at least 4 times now) where they think you are there but cannot hear them. So I get hang-ups, they call back, and after 2 or 3 tries finally leave a voicemail.
-I had an appointment at their San Diego service center at 8am. I get there late around 8:20am, the doors are all locked and I don't see anyone in the office. I call Rivian service and after being on hold for about 4 minutes I finally see someone in the office and knock on the door. They let me in and apologized the doors are locked as they don't have someone up front to watch the lobby.
A few simple suggestions. A doorbell... Some security cameras. Seriously not hard.
-Emails with updates are sparse and vague.
-Most of the videos that they put out are just marketing fluff with zero substance. No tech specs, nothing very interesting to show off their product. I have only seen about 2 videos of the back of a R1S, almost nothing on those.
-Driver+ would work sometimes, and then a few days of nothing anywhere including places it used to work. Then a few days goes by and it works on just about every freeway and major highway I drive on. I get zero answers on how the Driver+ works, there are no maps, no rhyme or reason to any of it. I really like it other than the "tunnel ahead take control now" message when I go OVER a tunnel or large bridge.
I have complained officially 3 times to Rivian about the sucky communications. Just freaking tell me what is going on. My guide either does not know what the answers are most of the time or is just not telling me. I would like to believe the employees are being told not to disclose too much rather than they actually have no clue. That is even worse to think that internal employees don't actually know what is going on.
I was told to change to Black Mountain interior from Ocean Coast 6 weeks ago. They finally put out a public email last week? Really? The thread on this forum about Ocean Coast is full of different answers that customers got from their guides.
I have submitted at least 30 software bug and suggestions to my guide. Outside of a thank you from my guide, nothing? I am submitting them to their customer service AGAIN. See if I get any feedback on that. I have also told service people but they don't seem interested beyond the issues I am having. I get very vague answers from service about the current issue on my tires rubbing in the lowest height setting on conserve mode but they are very interested in me getting my truck in for engineers to look at it soon...
I have a fair amount of Rivian stock and needless to say that's not doing well... I am in it for the long haul and hopefully it will do well like Tesla has. We shall see.
Rivians communication is horrible. Has been since the day they announced. Still an issue even with service. I almost want to work them just to fix these stupid comm issues! Would work for free for a month just to improve it!
Examples...
-You cannot call/email anyone at their company directly other than your guide if you are already connected.
-When they call you it is masked by their stupid phone system that will "greet" you with a connect message when you answer. Then someone comes on the phone generally confused if you said anything or not already.
-If they call you and you don't answer they leave voicemails (this has happened at least 4 times now) where they think you are there but cannot hear them. So I get hang-ups, they call back, and after 2 or 3 tries finally leave a voicemail.
-I had an appointment at their San Diego service center at 8am. I get there late around 8:20am, the doors are all locked and I don't see anyone in the office. I call Rivian service and after being on hold for about 4 minutes I finally see someone in the office and knock on the door. They let me in and apologized the doors are locked as they don't have someone up front to watch the lobby.
A few simple suggestions. A doorbell... Some security cameras. Seriously not hard.
-Emails with updates are sparse and vague.
-Most of the videos that they put out are just marketing fluff with zero substance. No tech specs, nothing very interesting to show off their product. I have only seen about 2 videos of the back of a R1S, almost nothing on those.
-Driver+ would work sometimes, and then a few days of nothing anywhere including places it used to work. Then a few days goes by and it works on just about every freeway and major highway I drive on. I get zero answers on how the Driver+ works, there are no maps, no rhyme or reason to any of it. I really like it other than the "tunnel ahead take control now" message when I go OVER a tunnel or large bridge.
I have complained officially 3 times to Rivian about the sucky communications. Just freaking tell me what is going on. My guide either does not know what the answers are most of the time or is just not telling me. I would like to believe the employees are being told not to disclose too much rather than they actually have no clue. That is even worse to think that internal employees don't actually know what is going on.
I was told to change to Black Mountain interior from Ocean Coast 6 weeks ago. They finally put out a public email last week? Really? The thread on this forum about Ocean Coast is full of different answers that customers got from their guides.
I have submitted at least 30 software bug and suggestions to my guide. Outside of a thank you from my guide, nothing? I am submitting them to their customer service AGAIN. See if I get any feedback on that. I have also told service people but they don't seem interested beyond the issues I am having. I get very vague answers from service about the current issue on my tires rubbing in the lowest height setting on conserve mode but they are very interested in me getting my truck in for engineers to look at it soon...
I have a fair amount of Rivian stock and needless to say that's not doing well... I am in it for the long haul and hopefully it will do well like Tesla has. We shall see.
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