2022.19.03 Software Update Released! -- Preconditioning, 12v Battery Drain Fix, Soft Sand Mode + More

[omamatt]

I'm a 4xxx number and got it early AM today.

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[BoltEVowner]

33xx still waiting.

 

[chrismc]

I got it yesterday, and my wife is not pleased with the results. She ran into this on her morning commute today (which we’ve never seen before, the cameras worked properly immediately after installing the update):

This will be open and unresolved service ticket #7 for me.

 

[BoltEVowner]

I got it yesterday, and my wife is not pleased with the results. She ran into this on her morning commute today (which we’ve never seen before, the cameras worked properly immediately after installing the update):

This will be open and unresolved service ticket #7 for me.

Did you try a soft reset? Holding down outer steering wheel buttons for 15 seconds to reset the display?

 

[chrismc]

Did you try a soft reset? Holding down outer steering wheel buttons for 15 seconds to reset the display?

I'm honestly getting tired of doing Rivian's debugging and troubleshooting for them. Some of my existing 6 service issues have been open for over 2 weeks already with lots of time already spent going through steps with them, and it is another week still before they are able to get my truck scheduled for a service center appointment.

 

[Nermal]

Just got update this morning. Seems to have positively changed a Gear Guard "behavior" for me even though I didn't see it fixing my issue in the release notes.

Gear Guard is one of those things I just chalked up to "I guess I don't understand how its supposed to work." Figured maybe it only worked when cable was engaged. I'd never gotten any videos after I knew people had been around the vehicle. The only videos I'd see were from the delivery trip, which was interesting. CYA for delivery person?

After update, video screen displayed with update complete message. There was ~10 seconds of video from each camera from right after update. I deleted them. I just walked out around the truck and the Gear Guard Yeti popped up on the screen. I don't have "Home" set yet but would expect to be ignored in my driveway when I do. THIS is the way I expected Gear Guard to behave. Yay!

 

[Khaneric]

I'm honestly getting tired of doing Rivian's debugging and troubleshooting for them. Some of my existing 6 service issues have been open for over 2 weeks already with lots of time already spent going through steps with them, and it is another week still before they are able to get my truck scheduled for a service center appointment.

While I agree, this is part of being a VERY early adopter.

What I do wish is Rivian made a beta program for people that wanted to get early releases and an easy way to communicate with the software team to report bugs and such. Putting in general support tickets shouldn't be the way this is done before an update is rolled out in mass.

All that being said, i think you will see this update being pushed faster then other updates since they say it resolves the 12V issue. I don't think they mind breaking other software things if they can eliminate or drastically reduce the amount of services calls and truck rolls for 12V replacements.

I'm in IT and do this stuff for a living so i don't really mind finding and reporting bugs as long as my truck isn't bricked and undrivable from a update.

 

[Riviot]

Does preconditioning normally take 75 minutes? It's 73°F out and we're cruising at 70mph. ?

 

[SANZC02]

Someone reported they added more networks in the charger search. Has anyone who has it noticed any changes there? What networks are available to select?

 

[ADVNOW]

Although sand feature is cool and I'll have to try it. I was so looking forward to the Vent control modification as my wife hates the vents blowing on her so she turns it off and of course so does the Auto function, Then she gets up set because it gets to warm not realizing she's causing it. so annoying. now Auto stays on. so excited for such a little change,

Its the little things that matter

 

[SeaGeo]

Someone reported they added more networks in the charger search. Has anyone who has it noticed any changes there? What networks are available to select?

I'm pretty sure it's the same and they just didn't notice it. I'm on v15 and have 6 networks, which is what I think Jazzy saw.

There's currently a bug if you filter by 100kw+ as well. It just doesn't show any chargers if the filter is enabled.

 

[Scoiatael]

I'm honestly getting tired of doing Rivian's debugging and troubleshooting for them. Some of my existing 6 service issues have been open for over 2 weeks already with lots of time already spent going through steps with them, and it is another week still before they are able to get my truck scheduled for a service center appointment.

Unfortunately this is the price early adopters have to pay. This isn't just a Rivian issue, many first model year vehicles tend to suffer issues too, just Rivian will likely have a bit more since its a new company. Mustang Mach E had plenty of issues when it first launched, and Ford is an established company.

 

[DJG]

Does preconditioning normally take 75 minutes? It's 73°F out and we're cruising at 70mph. ?

Not really sure what "normal" constitutes, but it could be any number of things. It could not actually have started yet, but they decided to show this immediately to avoid the user wondering whether it will start. They could have determined that it's more efficient to achieve the desired outcome over 75 minutes rather than 30, or 40, or 20, if that amount of time is available.

Regardless, not sure why it really matters as long as the job is done.

 

[SeaGeo]

What I do wish is Rivian made a beta program for people that wanted to get early releases and an easy way to communicate with the software team to report bugs and such. Putting in general support tickets shouldn't be the way this is done before an update is rolled out in mass.

No joke. Trying to figure out who to report software bugs to has been an interesting experience. I've exercised my guide on this, when it really isn't his role, and he suggested I submit bugs (not feature requests) to the service group. Which just seems wrong since that prompts a service request specific to my truck. Hopefully they figure out another path.

 

[DJG]

I'm pretty sure it's the same and they just didn't notice it. I'm on v15 and have 6 networks, which is what I think Jazzy saw.

There's currently a bug if you filter by 100kw+ as well. It just doesn't show any chargers if the filter is enabled.

Yeah, I thought EA was already added in v15, right?

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