Introducing the R1 Shop... Email Communication

[prasadtakkar]

Received this email in the morning from Rivian

In May, we reached out to some of you, via survey and Guide conversations, to see if you were interested in reconfiguring your preorder to take delivery sooner. The volume and enthusiasm of the responses told us it was a path worth exploring. We tested this approach with customers across a spectrum of preorder dates to ensure it would be valuable, and now that we’re ready to launch this new online experience, we’ll no longer need to send individual email surveys to additional customers.

Introducing the R1 Shop

This month, we’ll introduce the R1 Shop, an online experience that gives invited preorder holders the opportunity to swap their current R1 configuration* for a new configuration with expected delivery in the next 6-8 weeks or sooner.

The first shop invitations will go out to some of our earliest R1T preorder holders this week, and we’ll continue to add invites on a rolling basis weighing factors like preorder date, current configuration, and vehicle availability. Once invited, you'll have access to the R1 Shop for one week, to give as many of you who are ready to make the shift the chance to do so.

Rivian will continue to build to order, however, there are often opportunities to more quickly receive your vehicle if you have flexibility in your configuration. The R1 Shop has been created to allow you to look at vehicles that are available due to last-minute order changes from other customers as well as our intentional use of batching for some of our more popular combinations. Of course, if you prefer to get exactly the configuration you preordered, this process won’t impact you.

Refreshed Delivery Window Estimates

This week, we’ll be updating delivery window estimates for some preorder holders. This first round will prioritize two groups of customers:

Preorder holders with updated delivery window estimates in 2022

A 2022 window means purchase day is in sight! There’s a lot to coordinate, from vehicle trade-ins to quotes for insurance and financing. Your window will let you know when it’s time to start thinking through the details.

Preorder holders who no longer have delivery window estimates in 2022

As we’ve continued to ramp production, we’ve seen some customers’ delivery windows move up while others push back. This includes much anticipated updates to many of our R1S preorder holders. For those who’d previously received an estimated window in 2022 but will now be later than that, we want you to have this update so that you can adjust your plans accordingly.

For all other preorder holders, we plan to share updated delivery window estimates on a rolling basis through the remainder of the year.

We hope all of this adds some clarity on when to expect your Rivian. We’re so excited for you to get behind the wheel, and we know that you are, too.

If you have any questions, please reach out.

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[Max]

Duplicate thread:
https://www.rivianforums.com/forum/threads/rivian-email-introducing-the-r1-shop.5973/

 

[prasadtakkar]

Duplicate thread:
https://www.rivianforums.com/forum/threads/rivian-email-introducing-the-r1-shop.5973/

Thanks Max for ponting it out, I will delete mine

 

[AdamUCF]

When I've purchased cars, the exact car I want is often not on the lot. If it's something close, I may say OK, if not, the dealer goes into the system to try to locate a match. Once again, they show me cars that are close matches. I say, yeah that works or no, in which case I have to go down the 'special order' path.

Heck, go on-line and do a 'Build this car' on a manufacturer's website. After finishing the configuration, it searches inventory and shows you vehicles that are close to your build. If there isn't one that meets your needs, you have to order it. Maybe it's just bad luck on my part (or the fact that I've never purchased a white F-150) but this seems like a pretty standard practice...i.e, if you want to take it home today, these are your choices. If criticism is due, it seems to me it should be 'why did it take so long to implement this!?!'

The difference between Rivian and traditional manufacturers is in this case there's no dealers ordering inventory for their lots. Theoretically there should be no leftovers but it sounds like there's more folks bailing on orders than Rivian expected. I also think in Rivian's quest to batch orders and build whatever cars they have the parts to build at that moment they're just building certain vehicles and only assigning owners to them late in the process. If I go order a truck from GM it has my proverbial name on it from the moment it hits the assembly line because they have parts on hand to build it. They seem to do a better job than Rivian of forecasting parts inventory and builds to make sure they can build what customers are ordering.

Curious... anyone know how Tesla handles this?

 

[AllInev]

I will try again and have talked to CS. I got a non-answer, answer. Sit and wait.

Don't except a non-answer. I ordered in August of 21. I got the delivery window email. I've also confirmed that delivery window with CS via chat. If they really don't have this information, you might be an orphaned account and you should start squawking until you get the info you need.

 

[mgc0216]

R1 Shop configuration swaps lose original kitchen, shuttle, and tent pricing:

*Adventure Gear included in your existing configuration will transfer to R1 shop configurations except for the Camp Kitchen, Three-Person Tent and Gear Tunnel Shuttle.

This might not be the case - for me and others who have taken delivery they said we could buy that stuff at the original price whenever it's available.

 

[AdamUCF]

This might not be the case - for me and others who have taken delivery they said we could buy that stuff at the original price whenever it's available.

I hope you have that in writing.

 

[shrink]

This might not be the case - for me and others who have taken delivery they said we could buy that stuff at the original price whenever it's available.

Yeah @atlastracer pointed that out. I likely read it incorrectly. I knew the camp kitchen wasn't yet shipping, but I didn't realize that was also the case with the tent and gear shuttle. I suspect once available, the original pricing will be honored.

 

[AllInev]

Yeah @atlastracer pointed that out. I likely read it incorrectly. I knew the camp kitchen wasn't yet shipping, but I didn't realize that was also the case with the tent and gear shuttle. I suspect once available, the original pricing will be honored.

I'm hoping and expecting Rivian to honor the original pricing of these items. However, I also recognize that Rivian is under no obligation to do so.

 

[mgc0216]

I hope you have that in writing.

If they don't honor it, then I won't buy it. It's a pretty simple equation.

 

[Ladiver]

I didn't get the e-mail either. I fully expect that My R1S Oct-Dec 2022 window will be pushed to Oct-Dec 2023. I am just glad that I have my R1T now and am enjoying it every day!

The optimist in me says...keep my head in the sand and there is no delay. If my R1S really was delayed, they would have e-mailed me!

The pessimist in me says...the sky is falling, the sky is falling! Sell all my Rivian stock and cash out before they become the next Saturn!

The realist in me says...it is somewhere in between.

 

[AllInev]

Well, after a 3rd reading of today's email, it provides me very little (if any?) additional insight into:

1. when I can purchase an R1T
2. when I'll get an update on when I can purchase an R1T

The email just reinforces my opinion that Rivian really has very little idea of when preorder holders will get their R1. Oh well. ?

 

[R1Sky Business]

So any R1S to be delivered in '23.... nothing has changed......great(sarcasm)

 

[echerod]

This is what gets me, every time. On the one hand, nobody's going to be surprised by a long R1S delay because we can all see what's (not) happening with our eyes. So the announcement won't really be breaking any ground.

On the other hand, why are they so scared of telling the truth about R1S status? What do they have to gain by pretending things are fine, or close to fine, when they plainly are not?

Well, at least we'll have more information this week. But of course it won't be trustworthy because Rivian has no track record of transparency or honesty.

Any non-Tesla 3-row all-electric SUVs I can order? At this point I'd drop Rivian if there were any viable competitors close to delivery.

This is one of the few alternatives that will be available in the not-too-distant future, but it’s not a true SUV but a crossover, will have less off-road capabilities, less room, less performance and will likely cost more.

https://www.mbusa.com/en/future-vehicles/2023-eqs-all-electric-suv

 

[linkwpc]

I wondering at what point does a 2022 Rivian R1T or R1S become a 2023?

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