Brian Goodwin
Active Member
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Some people have their trucks in less than 6 months while other folks with exact same configuration and much older orders are just waiting....and I can find no pattern or logic in it. Talked to several folks who have exact same order as I do, and they got their truck in under 6 months. Talked with Rivian about it, at least the people answering the phone also have no clue why the process of filling orders appears utterly random. On the one hand, I figure more time for them to keep making them better (like the paint orange peel) is not necessarily a bad thing, but it is crazy that customers waiting since 2019 are still waiting while customers with 2022 orders for same color and options are already driving their trucks. I am not a 2019 order, but I really feel for them. I am just one of the orders in the great middle of those waiting and trying to understand the process that seems random at best, and certainly lacking in equity. Rivian should expect another uprising if they don't start giving their older orders priority. Before anyone says it is the color or the package or the state of residence or some other variable....that's just not accurate per the folks I have spoken with in the FB groups that have their trucks while others with same color and same options in the same state locations with older orders are still waiting.
Meanwhile, I have several trucks and own a shop that develops and distributes automotive parts so we are ordering a new truck every year and I can compare the process of recently ordering and getting a super popular truck from Ford. This is the little Ford Maverick, Ford has been selling about 10,000 of these per month. We made our order in November and picked it up this week. From start of the process to finish it was a lot more easy to track the order, we knew when the VIN issued, we knew the week it was scheduled to be built, we knew when there was a little delay in that build week because of a component, and we knew the week it got built with the shortage of items was resolved, and we knew when it was on the way for delivery (and nobody with an order 4 months newer for same package got their truck first). Ford was far from perfect, perhaps 70% of attempts to get update got reply, but overall pretty easy process. This replaces an old 08 Dakota for us, and we will have some fun with it and do our own wheels and sways and springs. When the Rivian gets here it will replace our nicer truck as the one we use for camping and surfing and road trips...which is a Honda Ridgeline.
Rivian talks a good game about transparency but they could do much better or the fact they were first out the gate won't mean much as Ford delivers their Lightning with more efficiency and far more transparency. Nonetheless, will have some fun with this Maverick until our truck shows up from Rivian.
By the way Rivian, this is a CHEAP truck, about ONE THIRD the cost of the Rivian, and yet there is no orange peel in the paint and it has Android Auto!
As a order holder and shareholder (directly and through my company), I sure hope Rivian can pull it all together. As a guy who also owned car magazines and wrote for them for decades the buzz from friends in the automotive press industry is how fast the automotive press is going to turn on Rivian. So far the reception from the automotive press has been astoundingly positive and willing to give Rivian the benefit of the doubt to a massive extent. But without some cleanup of the order filling process that positivity will turn and customers left waiting for years will be profiled and their stories headlined in the car magazines.
Meanwhile, I have several trucks and own a shop that develops and distributes automotive parts so we are ordering a new truck every year and I can compare the process of recently ordering and getting a super popular truck from Ford. This is the little Ford Maverick, Ford has been selling about 10,000 of these per month. We made our order in November and picked it up this week. From start of the process to finish it was a lot more easy to track the order, we knew when the VIN issued, we knew the week it was scheduled to be built, we knew when there was a little delay in that build week because of a component, and we knew the week it got built with the shortage of items was resolved, and we knew when it was on the way for delivery (and nobody with an order 4 months newer for same package got their truck first). Ford was far from perfect, perhaps 70% of attempts to get update got reply, but overall pretty easy process. This replaces an old 08 Dakota for us, and we will have some fun with it and do our own wheels and sways and springs. When the Rivian gets here it will replace our nicer truck as the one we use for camping and surfing and road trips...which is a Honda Ridgeline.
Rivian talks a good game about transparency but they could do much better or the fact they were first out the gate won't mean much as Ford delivers their Lightning with more efficiency and far more transparency. Nonetheless, will have some fun with this Maverick until our truck shows up from Rivian.
By the way Rivian, this is a CHEAP truck, about ONE THIRD the cost of the Rivian, and yet there is no orange peel in the paint and it has Android Auto!
As a order holder and shareholder (directly and through my company), I sure hope Rivian can pull it all together. As a guy who also owned car magazines and wrote for them for decades the buzz from friends in the automotive press industry is how fast the automotive press is going to turn on Rivian. So far the reception from the automotive press has been astoundingly positive and willing to give Rivian the benefit of the doubt to a massive extent. But without some cleanup of the order filling process that positivity will turn and customers left waiting for years will be profiled and their stories headlined in the car magazines.
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