Rivian refuses to reinstate my preorder...

[Donald Stanfield]

Reading some of these posts just really drives home how awful some people are. Its really remarkable how quickly the mob mentality sets in and how fast those are to jump on the "this guy did something wrong" bandwagon. Even sherlock holmes who took the time to look up my post history, but didnt bother to read this actual thread where I had already stated I had received emails from Rivian when placing the order and cancelling the order. All in an effort to discredit me. Rivian admits they didnt contact me, that is not even in dispute. I have accepted the results and dont have some big hang up about it. After all, its a car so I'm gonna be ok. I didn't expect a 7 page thread on people bashing me and coming up with increasingly creative ways to back Rivian.

Notice how in this response this guy doesn’t deny canceling more than once, even calling out the guy who found that out but not telling him that it was incorrect.

If that was your second time cancelling why do you expect Rivian to go to all these lengths guy? Also I hate to tell you this but when you post about a situation in a public forum where it’s possible you are wrong chances are someone is going to call you on it.

You didn’t just accept this as you claim or this thread wouldn’t exist. It’s fine if you would have admitted that you’ve made mistakes here but the way all your comments read you’re clearly claiming Rivian is 100% at fault. They didn’t cancel your reservation and they didn’t fail to email to reinstate it. They didn’t fail to chat customer service about it either. You did those things.

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[AsianPersuasian]

Unfortunately, it appears as if you're stuck. I think this thread needs to be closed unless anyone else can come up with any ideas to get DisneyDad's order reinstated.

 

[MountainBikeDude]

Reading some of these posts just really drives home how awful some people are. Its really remarkable how quickly the mob mentality sets in and how fast those are to jump on the "this guy did something wrong" bandwagon. Even sherlock holmes who took the time to look up my post history, but didnt bother to read this actual thread where I had already stated I had received emails from Rivian when placing the order and cancelling the order. All in an effort to discredit me. Rivian admits they didnt contact me, that is not even in dispute. I have accepted the results and dont have some big hang up about it. After all, its a car so I'm gonna be ok. I didn't expect a 7 page thread on people bashing me and coming up with increasingly creative ways to back Rivian.

I think our resident detective was providing some context to the situation you're in, whereby showing you've knee jerk cancelled your order at least one other time. At that time, you also then turn around and ask for a reinstatement with all the privileges (spot in the lottery line) that your cancelled order afforded you which demonstrates you've taken little to no ownership of your choices both then and now.

Someone said that by Rivian not reinstating your order, they are screwing you out of 15k+ but also YOUR tax credit because you weren't able to sign a binding agreement in time. Rivian isn't screwing you out of anything, you screwed yourself out of the potential to get the truck at a lesser price, as well as the tax credit when you decided you weren't buying a Rivian that day.

In the end, it's been interesting to watch/read this unfold. Even though I personally don't agree Rivian should reinstate your old order, I think the truck is still a compelling product, and worth the increased price if you're able to absorb it.

 

[AsianPersuasian]

Reading some of these posts just really drives home how awful some people are. Its really remarkable how quickly the mob mentality sets in and how fast those are to jump on the "this guy did something wrong" bandwagon. Even sherlock holmes who took the time to look up my post history, but didnt bother to read this actual thread where I had already stated I had received emails from Rivian when placing the order and cancelling the order. All in an effort to discredit me. Rivian admits they didnt contact me, that is not even in dispute. I have accepted the results and dont have some big hang up about it. After all, its a car so I'm gonna be ok. I didn't expect a 7 page thread on people bashing me and coming up with increasingly creative ways to back Rivian.

That's part of the reason why I think the thread should be closed.

 

[Jehorton]

Man, I get it...you made some decisions you regret and want to get back in. However, what I'm seeing here is that you brought your issue to a public forum and, so far, it appears as though you're not sharing all the details. Some unanswered questions:

• You haven't disclosed how many times you had a pre-order - once, twice, more?
• With any of these pre-orders (or only the one), when you cancelled, did you get your deposit returned? That establishes timing.
• If you did have multiple instances of pre-order, what were the circumstances (i.e. Pre-order, cancel, refund, re-instate, cancel, refund, etc.)? What was that timing (date deposit made, date cancelled, date of refund, date re-instated, etc.)?
• How did you communicate successfully with Rivian in previous instances (you must have in order to cancel and re-instate)?
• Why were these communication methods unsuccessful when you last attempted re-instatement?
• Are you currently a customer? Without a current deposit, I'm not sure you are. If you do still want the truck, seems like Rivian would be more inclined to negotiate with a current rather than former customer. Currently you have no business relationship.

Overall, it appears that you're sharing the details advantageous to your argument but possibly omitting those not so complimentary? If I'm wrong and you only had one order/cancel instance then clarify that. Your lack of detail has left the door open for supposition.

If you're going to bring your case forward for public opinion be sure to share the whole story - the good and the bad - anything less brings your credibility into question. Despite my skepticism above, I do hope you are successful and, if you are, just let it ride this time until delivery.

@disneydad will you answer this? This is pertinent information that has yet to be acknowledged by you.

It is unfortunate to see negative speculation but there’s speculation due to you not being so forthcoming with your story/information.

 

[ohseedee]

@disneydad will you answer this? This is pertinent information that has yet to be acknowledged by you.

I doubt he will. I think this entire thread started with the attitude that "i'm just like you and you had your order reinstated. Rivian screwed me! Not fair!" Then he is probably realizing now that he is not like everyone else. He at least TWICE contacted Rivian to complain about how unhappy he was and canceled out of anger and frustration. Then he TWICE contacted Rivan asking for his place in line that he TWICE removed himself from. Anyone else in this forum do that? As such, he really doesn't deserve to go back inline and bump someone that never canceled or only canceled once after price hike. Also, why would Rivan expect him not to cancel a 3rd time if they annouce something he doesnt like then do this all over again? Then add the fact that he also probably contacted CS many many times more than the average person to complain. My suggestion to him would be to just learn from this situation then just move on to an F150 or something.

 

[ohseedee]

Even sherlock holmes who took the time to look up my post history

Not sure if you are refering to me, but if so I'll take being called "Sherlock Holmes" as a complement. Honestly, it only took about 30 seconds since you only posted on a couple threads to see you canceled the first time back in 2021 and asked for your place back in line after changing your mind. Sorry if I came off as awful. That's not my intent. My intent was to only hightlight that letting it go and stop trying to get reinstated would probably be the right/fair thing for you to do so you don't get ahead of people that didn't cancel multiple times like you did and have been waiting calmly and/or only canceled once. I get how upsetting it is knowing that you likely would be sitting in a R1T today if you had kept your original 2019 order and maybe even your 2021 reorder with $20K+ savings. I know I would not feel great about that. But I also hope that if i was in your shoes I'd suck it up and move on and let other folks that have been more dedicated (never canceled or canceled once) to stay ahead of me. I wish you the best of luck!

 

[COdogman]

Whether Rivian handled this perfectly or not, it seems OP left out some details that if true would clearly change the equation on whether he is a victim of bad customer service or simply someone who thinks he should be able to cancel and reinstate multiple times (without penalty) an order for a truck with 90,000 orders waiting.

 

[lucent]

I don't even understand the point of this post. Is OP trying to garner sympathy with a bunch of internet people? If so I doubt us signing a change.org petition will change anything. If he's trying to get the attention of someone in Rivian, omitting things like multiple cancellations just makes you look like that customer. The fact that there were at LEAST 2 cancellations means that Rivian likely lost money each time they refunded him. I know as a small business I eat somewhere in the realm of 2-3% per transaction I refund, however this may be different for bigger businesses.

 

[Dark-Fx]

I don't even understand the point of this post. Is OP trying to garner sympathy with a bunch of internet people? If so I doubt us signing a change.org petition will change anything. If he's trying to get the attention of someone in Rivian, omitting things like multiple cancellations just makes you look like that customer. The fact that there were at LEAST 2 cancellations means that Rivian likely lost money each time they refunded him. I know as a small business I eat somewhere in the realm of 2-3% per transaction I refund, however this may be different for bigger businesses.

Maybe OP will start a gofundme now

 

[ohseedee]

The fact that there were at LEAST 2 cancellations means that Rivian likely lost money each time they refunded him. I know as a small business I eat somewhere in the realm of 2-3% per transaction I refund, however this may be different for bigger businesses.

For sure they lost money. For example I think Amex can charge business > 3% per transaction. So let's say they cut him two $1000 checks totally $2000, that could be $60 or more right there. Then considering the number of times CS was contacted (sounds like a LOT of times over the past few years) that has associated resource costs. I wouldn't blame Rivan if they did a little purging and maybe even deliberately didn't send certain flagged customers emails as a way to not try too hard to get them back into the fold.

 

[zipzag]

I don't even understand the point of this post. Is OP trying to garner sympathy with a bunch of internet people? If so I doubt us signing a change.org petition will change anything. If he's trying to get the attention of someone in Rivian, omitting things like multiple cancellations just makes you look like that customer. The fact that there were at LEAST 2 cancellations means that Rivian likely lost money each time they refunded him. I know as a small business I eat somewhere in the realm of 2-3% per transaction I refund, however this may be different for bigger businesses.

Rivian reads these threads. He's looking for leverage after being shut down by Rivian.

Whether Rivian handled this perfectly or not, it seems OP left out some details that if true would clearly change the equation on whether he is a victim of bad customer service or simply someone who thinks he should be able to cancel and reinstate multiple times (without penalty) an order for a truck with 90,000 orders waiting.

He never offered a timeline of communication. Part of Rivian's decision would be looking at the many months the OP did nothing. Getting interested in a discount vehicle six months after Rivian finished the reinstatement process is unlikely to persuade either Rivian or most readers of his plight.

He expected sympathy here but was not forthcoming because the timeline dilutes his argument. Worth a shot I guess, but don't cry about it.

 

[shumdit]

Get back at Rivian and purchase a Cybertruck in 2023?

You spelled 2026 wrong

 

[Gsxr150]

That's part of the reason why I think the thread should be closed.

Yes. Please do. Thank you.

 

[dekeen]

I believe the issues is that the Op is not credible. IMO

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