How long have you waited for service?

[Mathme]

Can't comment on Rivian as I don't have it yet. For perspective however, scheduling a 20k service on my Audi was a 4-5 week wait for an appointment time....

Sponsored

 

[Donald Stanfield]

People seem to think there's something uniquely slow about rivian service. Go to a traditional dealer, it's not much better.


It took me a month to get an appointment for my Ioniq 5 to get the 30 minute software fix for their recall. And there are three Hyundai dealers in 20 miles of me, all owned by the same person.

I got my lightning delivered 8/11. There was a few issues with my truck, took me a week for anyone to look at it to schedule the work. The work was scheduled 2 weeks out. My truck is now going on 10 business days being in the dealers hand getting fixed. And they are minor things: dust nib on tailgate, overspray on plastic, b pillar scuffs.

Can't comment on Rivian as I don't have it yet. For perspective however, scheduling a 20k service on my Audi was a 4-5 week wait for an appointment time....

It also takes me about 5 weeks to get an oil change on my Audi as well. Every manufacturer is like this when it comes to service, and they almost have to be. After all they would lose money having mechanics just sitting around and bays open with no vehicles in them. So they are only going to hire bare minimum staff and try to drive them into the ground

 

[cohall]

I've always gotten in the week following me reporting an issue. So, less than 2 weeks.

I think the Denver service center is an anomaly though. The service schedulers are always surprised when they see how quickly they're able to book an appointment.

Sponsored