Customer ownership survey

[nc10]

I received a fairly long (and with an optional set of additional questions) "ownership" survey from Rivian. (The email was signed by Tony Caravano)

Some of the questions were easy for me to answer with high scores, performance, interior design, exterior design, specific driving experiences, phone as a key, security cameras, visiibilty, quality look and feel, exterior storage.

Some questions I gave good, somewhat above average, but not top scores, stuff like interior storage, cup holders.

The asked a few questions about service center experience, specifically asking about SC's proving accurate estimates, calling back on time etc. Since I've been in the SC 3 times, with repeat problems, and generally found the information provided unhelpful, incorrect, and always needed to make multiple requests to get call backs and often still didn't get useful info, I rated most of these at the lowest possible score.

I rated the infortainment ok, but in comments mentioned it was not close to carplay/features/benefits/value,,. Mentioned the "non functional" charging pads for iphone owners, at least back to the iphone 11 pro , (which seems to me should be embarrassing but I didn't mention)

They asked about DC charging, sounds made when closing doors, lots of other stuff.

Did everyone get this? I'm sure the full results won't be publshed but would sure like to see them. I encourage all who got this to respond, thoughtfully, hoping Rivian uses the feedback, and with a sense of urgency.

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[ads75]

No poll this go-around for me. But I think I have done two since getting delivery in Nov 2022.

 

[Tarball]

I received the poll - basically replied positively on the design and features, negatively slammed on questions due issues I am continuing to try to work through.

 

[defcon888]

I received a fairly long (and with an optional set of additional questions) "ownership" survey from Rivian. (The email was signed by Tony Caravano)

Some of the questions were easy for me to answer with high scores, performance, interior design, exterior design, specific driving experiences, phone as a key, security cameras, visiibilty, quality look and feel, exterior storage.

Some questions I gave good, somewhat above average, but not top scores, stuff like interior storage, cup holders.

The asked a few questions about service center experience, specifically asking about SC's proving accurate estimates, calling back on time etc. Since I've been in the SC 3 times, with repeat problems, and generally found the information provided unhelpful, incorrect, and always needed to make multiple requests to get call backs and often still didn't get useful info, I rated most of these at the lowest possible score.

I rated the infortainment ok, but in comments mentioned it was not close to carplay/features/benefits/value,,. Mentioned the "non functional" charging pads for iphone owners, at least back to the iphone 11 pro , (which seems to me should be embarrassing but I didn't mention)

They asked about DC charging, sounds made when closing doors, lots of other stuff.

Did everyone get this? I'm sure the full results won't be publshed but would sure like to see them. I encourage all who got this to respond, thoughtfully, hoping Rivian uses the feedback, and with a sense of urgency.

I got the survey as well and rated the highest or close to it. When it came time to type in specifics I did mention that the guide we are assigned would benefit from some training on giving the correct information about purchasing the Rivian (part of a downpayment and the rest via a credit union). We were told 2 different things, but in the end we got it figured out.

 

[nc10]

The asked a few questions about service center experience, specifically asking about SC's proving accurate estimates, calling back on time etc. Since I've been in the SC 3 times, with repeat problems, and generally found the information provided unhelpful, incorrect, and always needed to make multiple requests to get call backs and often still didn't get useful info, I rated most of these at the lowest possible score.

I received an unexpected call from Rivian on Tuesday (yesterday), saying they were aware of some of the service center issues and had addressed them. Promised my next visit would be much improved. I appreciated the call very much, hope things do continue to turn around.

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