Feels like I'm stuck in limbo

[HaveBlue]

So are you waiting on the vinyl dash in white?

Hmm really? A white dash? That would be horrible to drive with as the reflection off the inside of the windshield will be really disturbing. Maybe it's not the horizontal surface? There's a reason dash boards are dark colors.

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[Donald Stanfield]

Hmm really? A white dash? That would be horrible to drive with as the reflection off the inside of the windshield will be really disturbing. Maybe it's not the horizontal surface? There's a reason dash boards are dark colors.

I didn't make the option nor would I order it

 

[HaveBlue]

I didn't make the option nor would I order it

I realize that. I was just wondering if you knew if the dash was white on top. It's hard to tell from the Rivian site.

 

[Donald Stanfield]

I realize that. I was just wondering if you knew if the dash was white on top. It's hard to tell from the Rivian site.

No it's not white on top AFAIK. The white vinyl is just where the ash wood accents are

 

[kdcold]

Wow, I guess I shouldn't vent here. I knew there were people on these forums who relentlessly defend Rivian's Customer relationship failures, false hope estimates, and unfair uncommunicated prioritization. So I guess I had that rant coming after quoting a person like that.

I can perform simple math and am well aware of how long pre-orders have been taken, of my place in line, and of production/delivery numbers. The OP's number and even my own came up quite some time ago by those factors alone.
I am also familiar with the configuration options changes since July '21 for my pre-order and many of those that have changed for others since.
I am UN-aware of any communication by Rivian stating that my choice of R1S vs R1T or my R1S configuration could hold up my delivery or could be changed to speed up my Delivery, other than the opportunity to switch to the darker wood in 2022, which I seized immediately to avoid delays.

The "early delivery estimates" were acceptable, because they were far in advance and came with communications explaining them, accurately.
But the OPs (and my) "new quarterly delivery window estimates" are completely NOT ACCURATE and are accompanied by outright false communications, both of which are not acceptable.
I have been given several short-term dates, then watched them come and go. As Rivian tells me they have not changed at all?

For me, having requested Shop access for months and never getting a single Yes or No communication back about those requests is not acceptable.

I have waited patiently (until this last month or so) as so many with pre-orders long after mine got Deliveries and/or Shop Access.
I have a hard stop this December, when my son gets his DL. So I predict the pontificator's estimate of early 24 will not be realized, one way or another. If I didn't care which way, or if I already had my R1, I would not have come to this thread.

My point was to empathize with the OP, and share our mutual frustration.
I wish the OP a vehicle he wants very s00n, and the best of luck in all other aspects of life as well.

 

[Bubrub]

Sorry for the lack of response. I assumed I had the forum notify me on traction for this thread but that was unfortunately not the case.

My Configuration was
R1s LE white with BM interior, underbody shield, 20" rims, large pack

Pretty stock no Max pack or anything else that was still newish.

October delivery window switched back to processing estimate (witch usually means you are getting a new estimate because a Vin was not matched to the customers configuration). After the lack of communication from the guide, I got frustrated and just started blitzing the service center hotline till I got someone that understood the issue and could progress past the basic deflection. Until you get a Vin match the guides don't seem to have much power/information in the matter.

From that point on, I was given a new guide. They tried the same approach of offering me shop access and I blatantly refused. A day later they came back and had a Vin match with everything but the underbody shield. I accepted the change and my delivery window went to pending. I called back daily to get an estimate on delivery time.

The new guide and customer service could not tell when the vehicle started production but based on others I deduced it was around August 2023 from a Vin #025xxx. I kept tabs on thing for another week. They still had no info on when it finished production. My main guide was still unresponsive at this time. The new guide was more responsive but still deflected. Customer service was trying to be helpful but was uninformed. They suggested a 2 month deliver window which I assumed was just bogus.

End of October I was told the configuration had finished production and validation and was scheduled to be arranged for shipping via train with a 3 week timeline. Also was told not to worry about getting a loan until it was at the service center. A week went by and got a call out of the blue from the local service center that the vehicle had been delivered and was ready for pickup. I scrambled and got insurance, financing and title/registration done in a few days . My original guide called me back to handle the remaining details. Picked up the vehicle last week and loving the R1S.


All in all, 6 weeks from my initial call to delivery. I would urge others that have had reservations for 3+ years, in range of a service center and have a configuration that is in production to put their foot down. Their lack of communication is high and they will tell you they have no control over what gets produced. I think this is a stall tactic for them to offer the production slot at a higher price point to other customers. Then all of a sudden they can comply and fast track to avoid an enraged customer. I have been loyal on the Rivian game since 2019 but after the shenanigans this summer came and went I purely ran out of patients.

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