Bought a truck from the shop - no word from Rivian

[Quick]

A week ago I located a 2024 R1T from the shop, reserved it, went through all the steps, including paying for it and have not heard a peep from Rivian. No email (except order confirmation), no call, no text, no intro to guide, no updates for 7 days.

Either this is “working as expected” (yet different from my prior purchase experiences) in an efficient and automated way, or I should perhaps worry…

Anyone else get the cold shoulder after buying a truck from the shop recently? How long until they contacted you?

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[jjswan33]

They say 1-4 weeks right? You completed everything without problems it sounds like.

Did you reach out to someone with a question? If not probably no one will contact you until it's time to schedule delivery.

 

[Quick]

Yes, completed without issue. As I said, this could be a newer more efficient Rivian, but different from my prior purchases with them.

 

[beyondgravity]

If you need to talk to somebody, you should see a guide email and phone number once you login on your order page or the steps page. It will be at the bottom and you can say hi or any questions you may have.

 

[Nsblifer]

Yes, same thing for me except its been 2wks (3/22). They said I haven’t been assigned a vin yet. I also have access to the shop again as of 2 days ago for some reason.

 

[Quick]

Yes, same thing for me except its been 2wks (3/22). They said I haven’t been assigned a vin yet. I also have access to the shop again as of 2 days ago for some reason.

I have a VIN and all - I had to get it on my insurance. I assume it’s just waiting game, but unnerving giving them 100k without any feedback.

we’ll see. I keep waiting.

 

[UnsungZero_OldTimeAdMan]

In this forum we’ve people fretting about health and survival of the company. We’ve got complaints about timely response. Could it be that they are so busy getting lease orders handled that they just need more time to answer the “phones”? Call the toll free customer service number if you must.

 

[COdogman]

I would also be nervous if I paid that much and heard nothing after 1-2 weeks. I would just give them a call and confirm your order is submitted and see if they can give you any updates.

 

[Quick]

The point of this post was not for recommendations to call customer service - of course I can do that. It was to elicit feedback from recent purchasers to see if this has become the norm. Perhaps I was unnclear.

In any case, I will give it another week and then reach out to them.

 

[VSG]

I'm not sure what your expectation was, but a purchase can normally take a month from VIN assignment to when you schedule delivery. Your payment needs to be received at least a day before delivery, so until the step to schedule your delivery date opens up you don't need to do anything more than make sure you get your funds available / finalize your loan. Paying early doesn't speed up the process, and if Rivian has the vehicle for you sooner you can always delay delivery until you have everything ready.

 

[brancky3]

I'm not sure what your expectation was, but a purchase can normally take a month from VIN assignment to when you schedule delivery.

Personally I’d expect at least a phone call or text message within 24 hours, even to tell me it will be a month.

 

[ssbmx90]

The point of this post was not for recommendations to call customer service - of course I can do that. It was to elicit feedback from recent purchasers to see if this has become the norm. Perhaps I was unnclear.

In any case, I will give it another week and then reach out to them.

I received a vin after reserving from the “shop” for 1-6 week delivery. If I’m not mistaken it was instant or next morning. The guide called me the next day or two. My whole experience was not the best from financing to delivery. Ordered March 8th. Delivered Picked up April 2nd.

assuming you haven’t been able to reach a guide from the support number, yes I would say this is sadly the norm. Feel free to message me if you have questions

also, when pickup day comes make sure you look over everything with he truck with the service person when they walk it with you. They give you 24hrs to report exterior defects. I had the black paint I paid the $2,500 for and it had swirls everywhere. The mirror brackets were insanely swirled, The alignment is off and the wheel is a few degrees left on center, dried sap on the glass roof and spoiler and more..

 

[R1SFamilyGuy]

The point of this post was not for recommendations to call customer service - of course I can do that. It was to elicit feedback from recent purchasers to see if this has become the norm. Perhaps I was unnclear.

In any case, I will give it another week and then reach out to them.

I picked an R1S from the shop on March 25th. I hadn’t proceeded on the steps (I had questions) but got a VIN right away online and a Guide assigned but no one reaching out. Responses were slow early the following week until I finished rest of the steps. I had a wheel swap request which was honored after asking a second time and now my pickup is scheduled for the 10th.

they apparently were busy around Q1 end but can’t imagine why in your case. Guide was able to confirm when car was on the way to pickup location and once it was there.

use the schedule a call option that might work better

 

[Hillbilly]

I received a vin after reserving from the “shop” for 1-6 week delivery. If I’m not mistaken it was instant or next morning. The guide called me the next day or two. My whole experience was not the best from financing to delivery. Ordered March 8th. Delivered Picked up April 2nd.

assuming you haven’t been able to reach a guide from the support number, yes I would say this is sadly the norm. Feel free to message me if you have questions

also, when pickup day comes make sure you look over everything with he truck with the service person when they walk it with you. They give you 24hrs to report exterior defects. I had the black paint I paid the $2,500 for and it had swirls everywhere. The mirror brackets were insanely swirled, The alignment is off and the wheel is a few degrees left on center, dried sap on the glass roof and spoiler and more..

A good reason to wait for a sunny day to pick it up.

 

[moondoggy]

Rivian currently = Expect a hot mess. Be delighted if it works out in your favor.

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