Glstr
Active Member
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TL;DR: Locked in stealth PPF R1S only to have Rivian cancel on their end and now there aren't any more of those vehicles available.
Long story: I'm extremely frustrated with Rivian and at the edge of just cancelling my pre-order altogether. The reason that I'm more irritated with this situation is that I had locked in one of the R1S vehicles with stealth PPF included...which are no longer available. I had locked in my configuration and even had the step and VIN available when logging into my account. Then a couple hours later, the confirguration still showed, but the steps and VIN weren't in the menu anymore. I got contacted by the guide and they said that the vehicle was not road worthy and was no longer available. Despite attempts to get ahold of my guide via phone, it's been basically impossible. I did get a follow up call from someone that was working to get me linked with another vehicle...but there aren't anymore available with stealth PPF. So I told him that I wasn't interested in anything else at this time. I was mainly waiting for a dual motor Standard+ after the retooling...but the lease deal and free stealth PPF put me over the edge to pull the trigger.
So...the next morning I get another email from Rivian informing me that my pre-order was confirmed (again). The vehicle matched my choice before with the exception of the wheels...which I felt could be resolved by the guide. I had thought that someone at Rivian had found a close match and was going to make good on my previous locked in config. Again, I was able to see the VIN and the steps. And again, a couple hours later the steps and the VIN were gone from my account.
After multiple attempts to get the guide or the guide lead to contact me via phone to understand what was going on, I got another call from the same person at Rivian stating that they had heard that I was now interested in a vehicle without the stealth PPF. The communication with customers and internally to each other is absolutely abysmal. I told him that "No...I was trying to figure out what was going on with the 2nd R1S that was locked in and then gone." He said there is some glitch that their engineering team is working on and that all the R1S vehicles with free stealth PPF are gone and there aren't any more expected to be available. They won't honor my locked in configuration...which is really poor form.
I suspect that either multiple people had locked in the same vehicle at the same time which caused an issue in their system...or it was locked to me but there were some internal shenanigans going on where someone at Rivian pulled my vehicle for someone else. I think the "road worthy" excuse is untrue.
Either way, I'm this close to just cancelling. Given this experience, I wouldn't be surprised (or upset) if they are defunct in a year.
One thing the guide did state is that the stealth PPF will be an option on new vehicles (for $5000) after the factory is back up and running. This might be common knowledge but wasn't to me.
Long story: I'm extremely frustrated with Rivian and at the edge of just cancelling my pre-order altogether. The reason that I'm more irritated with this situation is that I had locked in one of the R1S vehicles with stealth PPF included...which are no longer available. I had locked in my configuration and even had the step and VIN available when logging into my account. Then a couple hours later, the confirguration still showed, but the steps and VIN weren't in the menu anymore. I got contacted by the guide and they said that the vehicle was not road worthy and was no longer available. Despite attempts to get ahold of my guide via phone, it's been basically impossible. I did get a follow up call from someone that was working to get me linked with another vehicle...but there aren't anymore available with stealth PPF. So I told him that I wasn't interested in anything else at this time. I was mainly waiting for a dual motor Standard+ after the retooling...but the lease deal and free stealth PPF put me over the edge to pull the trigger.
So...the next morning I get another email from Rivian informing me that my pre-order was confirmed (again). The vehicle matched my choice before with the exception of the wheels...which I felt could be resolved by the guide. I had thought that someone at Rivian had found a close match and was going to make good on my previous locked in config. Again, I was able to see the VIN and the steps. And again, a couple hours later the steps and the VIN were gone from my account.
After multiple attempts to get the guide or the guide lead to contact me via phone to understand what was going on, I got another call from the same person at Rivian stating that they had heard that I was now interested in a vehicle without the stealth PPF. The communication with customers and internally to each other is absolutely abysmal. I told him that "No...I was trying to figure out what was going on with the 2nd R1S that was locked in and then gone." He said there is some glitch that their engineering team is working on and that all the R1S vehicles with free stealth PPF are gone and there aren't any more expected to be available. They won't honor my locked in configuration...which is really poor form.
I suspect that either multiple people had locked in the same vehicle at the same time which caused an issue in their system...or it was locked to me but there were some internal shenanigans going on where someone at Rivian pulled my vehicle for someone else. I think the "road worthy" excuse is untrue.
Either way, I'm this close to just cancelling. Given this experience, I wouldn't be surprised (or upset) if they are defunct in a year.
One thing the guide did state is that the stealth PPF will be an option on new vehicles (for $5000) after the factory is back up and running. This might be common knowledge but wasn't to me.
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