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Greg Chick

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Thanks for the replies, I was picturing myself memorizing a 6 digit in the rain switching from email to my rivian app to open the door. Did i mention with gloves on when in the snow?
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Rade

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I've had enough of my financial information stolen over the years and I WORKED in Cybersecurity! Once I began uploading my SPI (Sensitive, Private Information) up to the document portal, I turned on MFA. It's mildly annoying, but being mildly annoyed is better than having my information stolen.
 

SwampNut

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This is a result of people being morons. No matter how much education we provide, a large number of people refuse to use proper password hygiene. And if their account is compromised, they blame the system, not themselves. So Rivian is doing this to the rest of us because of the stupid ones. It's inevitable. I hate it because I do use proper passwords and security, and don't need it.
 

ElGuano

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This is a result of people being morons. No matter how much education we provide, a large number of people refuse to use proper password hygiene. And if their account is compromised, they blame the system, not themselves. So Rivian is doing this to the rest of us because of the stupid ones. It's inevitable. I hate it because I do use proper passwords and security, and don't need it.
I'll play devil's advocate here, and say that "proper password hygiene" is utterly broken. Use a strong password more than 12 characters that includes a capital, lowercase, number, symbol, no dictionary words, cycled every 3-6 months without repeating old passwords, AND must be unique for every site you visit on the internet? Is that humanly possible? It's no wonder people go with password managers (which aren't immune from massive breaches), or like my wife, simply use garbage passwords she doesn't bother remembering and going through email password recovery for every site, every time :CWL:. These unrealistic expectations for human security are why people don't practice good opsec, and why passwords are so universally insecure/reused/guessable.

I'm OK with the inconvenience of aggressive 2FA, but I will notice when it's done well and seamlessly and effectively (e.g., Google, Apple), and when it is just a dumb and inconvenience 5min session timeout that forces a new auth (which frankly, seems to be what Rivian is enforcing). Sure, I'd rather have it than not, I guess. But in today's world, that's a low bar.
 

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Noplacelikeloam

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Suprised it took this long TBH. How did they ever get certified for CDP without MFA? I assume they havent been this whole time.
 

diranged

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So ... I hesitate to get into threads like this, but I felt pretty strongly about this one.. so here goes. While my background isn't specifically cyber-security, I run the cloud infrastructure for a large public social network, and have worked in the industry for 25+ years now. I've had my Rivian for nearly 3 years now (vin ~2400), and I've had a Rivian account since 2019.

I strongly oppose the decision Rivian is making right now... but hope they will fix it!

First ... I want to say that I applaud Rivian for trying to improve the security of our accounts within their platform. Sadly but understandably, most of the Rivian account holders are not super-tech-savvy users who are proactively taking all of the best security measures ... so sometimes you have to force things along. (Not dissimilar to parents forcing kids to brush their teeth.. its annoying, but it has to be done).

The problem is SMS/Email 2FA is bad. Why?

Without getting into all the nuances... you can simply search Google for "why 2fa sms is worse than no 2fa" and get the following AI answer:

Rivian R1T R1S Rivian Two-Factor Authentication (2FA) Beginning Dec 13, 2024 1733346072122-mt


If you look deeply, you'll find a series of articles (posted below) that discuss the major problems with SMS and Email based 2FA ... but fundamentally these methods of 2FA are broken.

What should Rivian Do?

Rivian should be introducing modern secure methods for 2FA - including (but not limited to) Passkeys, FIDO2 Hardware Keys, and legacy One Time Passcode (TOTP) keys. These solutions are battle tested, widely supported on hardware that the Rivian owners already have (iPhones and Android phones), and are frankly just industry standards. There should be many supported 2FA methods, and we-the-customers should be selecting which one is appropriate for our use case.

Why does this matter so much?

Look ... no one is going to steal your Rivian by logging into Rivian.com. However, they can (at the very least):
* Lock you out of the account, holding you hostage
* Track your vehicle location without your knowledge (by signing up a service like Electrafi without your knowledge)
* Potentially cancel or make pre-orders

What should we do?

I immediately emailed every @Rivian email address I could find begging them to implement real 2FA solutions before making this a requirement for all Rivian accounts. I encourage everyone here to do the same. Also, if you know technical people at Rivian, send them your feedback... and beg them to do the right thing here.

Articles:
 

godfodder0901

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So ... I hesitate to get into threads like this, but I felt pretty strongly about this one.. so here goes. While my background isn't specifically cyber-security, I run the cloud infrastructure for a large public social network, and have worked in the industry for 25+ years now. I've had my Rivian for nearly 3 years now (vin ~2400), and I've had a Rivian account since 2019.

I strongly oppose the decision Rivian is making right now... but hope they will fix it!

First ... I want to say that I applaud Rivian for trying to improve the security of our accounts within their platform. Sadly but understandably, most of the Rivian account holders are not super-tech-savvy users who are proactively taking all of the best security measures ... so sometimes you have to force things along. (Not dissimilar to parents forcing kids to brush their teeth.. its annoying, but it has to be done).

The problem is SMS/Email 2FA is bad. Why?

Without getting into all the nuances... you can simply search Google for "why 2fa sms is worse than no 2fa" and get the following AI answer:

1733346072122-mt.jpg


If you look deeply, you'll find a series of articles (posted below) that discuss the major problems with SMS and Email based 2FA ... but fundamentally these methods of 2FA are broken.

What should Rivian Do?

Rivian should be introducing modern secure methods for 2FA - including (but not limited to) Passkeys, FIDO2 Hardware Keys, and legacy One Time Passcode (TOTP) keys. These solutions are battle tested, widely supported on hardware that the Rivian owners already have (iPhones and Android phones), and are frankly just industry standards. There should be many supported 2FA methods, and we-the-customers should be selecting which one is appropriate for our use case.

Why does this matter so much?

Look ... no one is going to steal your Rivian by logging into Rivian.com. However, they can (at the very least):
* Lock you out of the account, holding you hostage
* Track your vehicle location without your knowledge (by signing up a service like Electrafi without your knowledge)
* Potentially cancel or make pre-orders

What should we do?

I immediately emailed every @Rivian email address I could find begging them to implement real 2FA solutions before making this a requirement for all Rivian accounts. I encourage everyone here to do the same. Also, if you know technical people at Rivian, send them your feedback... and beg them to do the right thing here.

Articles:
I agree with your assessment right up until the point you let AI insinuate that email/SMS 2FA is less secure than no 2FA. This simply isn't true. Are there significantly better/more secure ways to implement 2FA? No doubt. But is it somehow less secure than not having it? Absolutely not.
 

zefram47

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I agree with your assessment right up until the point you let AI insinuate that email/SMS 2FA is less secure than no 2FA. This simply isn't true. Are there significantly better/more secure ways to implement 2FA? No doubt. But is it somehow less secure than not having it? Absolutely not.
Technically the SMS capability *does* make it worse since it's apparently not difficult to play man in the middle games, get a duplicate/replacement SIM, or spoof a a phone number to the effect that someone else could receive the SMS without you even knowing it was requested in the first place. SMS is a terrible way to do 2FA and has been for a long time.

Just one example of what's possible.
 

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diranged

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> But is it somehow less secure than not having it? Absolutely not

But it really is. Email and SMS 2FA are easily hackable, which means that you can lose control of your account without ever even knowing about it. This is why you see so many accounts on social media platforms that get hacked. I have close friends in the security industry who have themselves had their SIM's stolen and then personal accounts (bank accts, etc) stolen entirely while they were unaware of it.

An extremely strong randomly generated password that is unique for every website is the fundamental best practice... Email and SMS 2FA is just a backdoor to that secure practice that lets someone get past it without you ever even knowing.
 

ElGuano

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Yep, I think if SMS/phone is used as a trusted medium for password recovery, then it presents more easily-exploited vulnerability than guessing passwords. But that's not exactly a "2FA" scenario in the 2SA sense.
 

SANZC02

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My 2 cents on why saying sms/2fa is less secure than no 2fa is simply false…

Steps for No 2FA

Get my account ID
Get my password
you have access 2 my account

Steps for SMS/2FA

Get my account ID
Get my password
Figure out if my 2FA is email or SMS
get access to my email or phone to access code
now you have access to the account

Second benefit is someone tries to log into my account I get the 2FA prompt so I know someone is trying to access my account.

Is it super secure, no but is it less secure, certainly not.
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