Just fix the software

[hammick]

I must be living in the clouds. The software on our G2 R1S is great. Try owning an Ioniq 5 or Lightning and you will quickly be in love with the Rivian UI/Software.

That being said the latest software update messed up our perfectly working PAAK.

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[Dave Cundiff]

"Random soft resets while driving" reflects our recent experience on the R1S. Drivers screen goes dark; ACC stops working (though the pedals and speedometer still work fine); anything could happen on the center screen; and the radio turns on. Average every 3-4 minutes.

Portland SC says this isn't happening to any of their other owners, and Rivian as an organization seems stumped. We'll figure it out together.....

Someone described Rivian owners as "gamma testers." Seems apropos.

Best to all!

 

[Frisbee]

First, let me state I am a Rivian stockholder and so want Rivian to succeed. I have had two R1T’s, the first a LE QM (forced Rivian to take it back bad half shafts, splines, etc.) the second a DM. Software has been a weak point in both vehicles. At this point in Rivian’s growth it is time to stop making excuses for the weaknesses in a $100,000 vehicle. Although not vital to the drivability of the vehicle the recent much touted Halloween software is a disaster and does not work. A real embarrassment for Rivian. It is time for Rivian to stop using its customers as beta testers and not release software until it is ready for prime time.

 

[hudesigns]

I must be living in the clouds. The software on our G2 R1S is great. Try owning an Ioniq 5 or Lightning and you will quickly be in love with the Rivian UI/Software.

That being said the latest software update messed up our perfectly working PAAK.

Owning 2026 R1S for almost two months I still have trouble finding a fail safe way to open/close doors, frunk. I don’t like proximity so it’s off. The only dependable way is to open app to touch commands but it’s least desirable for me.

I like to touch dimple on handle to open/close. Only 20% times it’ll open but never touch to close.

I like to open driver door in general but occasionally I like to open all doors for guests. Never figured out how to do it except for climbing over a very high seat to touch unlock on center screen while guests staring at me.

The external buttons to open frunk and back door are also sometimes unresponsive, especially the frunk.

(Presuming key card stored in pocket and phone in hand in all scenarios above)

For my Ioniq 5. I just touch handle to open driver door, if necessary a double touch to open all doors. One more touch to close all doors. That’s it. In my two and half years ownership it never failed once. FOB is in pocket and never have to use it.

But for Rivian G2, it seems it’s always in various deep stages of hibernation, and it’s hard to guess if it will wake up quickly or not. Unpredictable is annoying.

My suspicion is that they are too dependent on Bluetooth which is always finicky. Maybe the good old RF technology used in FOB is most reliable? But Rivian doesn’t provide FOB as default anymore.

 

[mkhuffman]

Owning 2026 R1S for almost two months I still have trouble finding a fail safe way to open/close doors, frunk. I don’t like proximity so it’s off. The only dependable way is to open app to touch commands but it’s least desirable for me.

I like to touch dimple on handle to open/close. Only 20% times it’ll open but never touch to close.

I like to open driver door in general but occasionally I like to open all doors for guests. Never figured out how to do it except for climbing over a very high seat to touch unlock on center screen while guests staring at me.

The external buttons to open frunk and back door are also sometimes unresponsive, especially the frunk.

(Presuming key card stored in pocket and phone in hand in all scenarios above)

For my Ioniq 5. I just touch handle to open driver door, if necessary a double touch to open all doors. One more touch to close all doors. That’s it. In my two and half years ownership it never failed once. FOB is in pocket and never have to use it.

But for Rivian G2, it seems it’s always in various deep stages of hibernation, and it’s hard to guess if it will wake up quickly or not. Unpredictable is annoying.

My suspicion is that they are too dependent on Bluetooth which is always finicky. Maybe the good old RF technology used in FOB is most reliable? But Rivian doesn’t provide FOB as default anymore.

You can order a fob. I got one for my wife since she isn't a PaaK girl.

It is disappointing you are having so many unlock issues. The only time that happens to me is if my phone is in my back pocket. Otherwise it unlocks long before I get to the truck. Sometimes I wish it wouldn't unlock when I am so far away, but it isn't a big deal.

The multiple door unlock process is a pain, I agree. I wish you could do something like hold the door open button down on the driver door to unlock all, or maybe hit that button twice quickly. Seems like a software update could add that functionality.

 

[bigsky]

If they're obviously aware of it then why does it persist? It shows a lack of management and focus when they're rolling out buggy new features and the legacy systems still don't work.

I get that this is a Rivian forum and saying negative things won't be well received but to say "oh I'm sure the software devs never thought of it" just excuses the fact that things aren't working.

I work in the tech field. Having a car constantly run like beta software is not something to hand wave and say "it's minor bugs" or make up glib and dismissive rhymes. In most other cars I can press a physical button and turn a dial to get music. Or I can use my phone to navigate (which is what I'm forced to do anyway). In a Rivian it's a random event if something is going to work.

If all I wanted was a car that moved forward and backward I would not have purchased a Rivian. These inconveniences aren't minor- as you put it- these problems with the software are a hinderance to the brand and the overall value proposition of Rivian vice other competition.

Software complexity is never an excuse to not do something correctly. If Rivian cannot do it, perhaps it is in the wrong industry.

Neither of my glorious Teslas seems to have these issues, btw. Software integration is not only done so correctly at Tesla, Tesla actually perfects the implementation of so many features that do matter.

While I never have seen the issues you mentioned, the software issues that I do see make it clear how painfully inferior and subpar Rivian software integration is compared to Teslas and perhaps other EVs (no experience with the latter).

As I have said before, hey, Rivian, want to do [enter software feature] correctly, reach out to Tesla for guidance. And learn from the EV software-integration supreme leader.

What is even more unfortunate and sad is that with perhaps whatever little talent Rivian has in the software department, it still diverted some of it to work on implementations and animations of a hopelessly absurd, infantile, immature, childish, totally stupid, totally worthless pet mascot.

 

[COdogman]

Software complexity is never an excuse to not do something correctly. If Rivian cannot do it, perhaps it is in the wrong industry.

Neither of my glorious Teslas seems to have these issues, btw. Software integration is not only done so correctly at Tesla, Tesla actually perfects the implementation of so many features that do matter.

While I never have seen the issues you mentioned, the software issues that I do see make it clear how painfully inferior and subpar Rivian software integration is compared to Teslas and perhaps other EVs (no experience with the latter).

As I have said before, hey, Rivian, want to do [enter software feature] correctly, reach out to Tesla for guidance. And learn from the EV software-integration supreme leader.

What is even more unfortunate and sad is that with perhaps whatever little talent Rivian has in the software department, it still diverted some of it to work on implementations and animations of a hopelessly absurd, infantile, immature, childish, totally stupid, totally worthless pet mascot.

 

[mkhuffman]

...
What is even more unfortunate and sad is that with perhaps whatever little talent Rivian has in the software department, it still diverted some of it to work on implementations and animations of a hopelessly absurd, infantile, immature, childish, totally stupid, totally worthless pet mascot.

I heard Teslas can make fart noises.

 

[VandalSibs]

What is even more unfortunate and sad is that with perhaps whatever little talent Rivian has in the software department, it still diverted some of it to work on implementations and animations of a hopelessly absurd, infantile, immature, childish, totally stupid, totally worthless pet mascot.

In your opinion. There are many owners out there that I know that like the Gear Guard character. You can count me as one of them.

Your speech there makes me wonder what you think about the headlights on Rivians, as it has the same tone as those rants about how the headlights aren't "aggressive enough". To which I usually reply "Why does a vehicle have to be aggressive?". Feel like the same thing can be applied here.

Rivian's tone, from the vehicle design to Gear Guard Gary, up to the decor in their spaces and service centers is a breath of fresh air in the automotive industry that is chock filled with hyper-masculine overcompensation.

 

[Dark-Fx]

In your opinion. There are many owners out there that I know that like the Gear Guard character. You can count me as one of them.

Me too. Here's Gary relaxing at one of our campsites on Isle Royale.

 

[VandalSibs]

Me too. Here's Gary relaxing at one of our campsites on Isle Royale.

I've been this close for a while now to getting myself some form of Gary for either living in the truck or in my RV. Thanks for driving me even closer!

 

[bigsky]

In your opinion. There are many owners out there that I know that like the Gear Guard character. You can count me as one of them.

Your speech there makes me wonder what you think about the headlights on Rivians, as it has the same tone as those rants about how the headlights aren't "aggressive enough". To which I usually reply "Why does a vehicle have to be aggressive?". Feel like the same thing can be applied here.

Rivian's tone, from the vehicle design to Gear Guard Gary, up to the decor in their spaces and service centers is a breath of fresh air in the automotive industry that is chock filled with hyper-masculine overcompensation.

Nothing wrong with Rivian headlights. Original design, I find them extremely useful. Work extremely wel also. New matrix headlights that my R1S does not have=gimmicky, worthless diminishing returns at best. Again, there is a purpose and a very useful one at that for this headlight design from Rivian. The pest mascot, such childish garbage has no meaningful, useful purpose whatsoever. I guess were I five years old, I might get it.
Can't speak for all other manufacturers; don't know much about them, but not one of them comes to mind having such a silly, infantile pet mascot cartoon. If anything, this thing can make an average reasonable person not take Rivian seriously.

Can't recall ever paying attention to service centers of other manufacturers or finding them lacking somehow because of the decor. The Rivian service center I visited already is a generic, plain vanilla type. And it serves the purpose just fine. So do the Tesla service centers I have visited. Each one concentrates and is well adapted to the business at hand without gimmicks or cartoon characters.

And I for one will take anytime, any day, a service center that concentrates not on the design space and meeting some sort of appeal, but rather one that gets the job done right, and at the same time provides me not only with a loaner always but on top of that also gives me free electricity for it. That is what matters to me, useful stuff. Not some stupid, worthless cartoon that does nothing.

 

[bigsky]

Nothing wrong with Rivian headlights. Original design, I find them extremely useful. Work extremely wel also. New matrix headlights that my R1S does not have=gimmicky, worthless diminishing returns at best. Again, there is a purpose and a very useful one at that for this headlight design from Rivian. The pest mascot, such childish garbage has no meaningful, useful purpose whatsoever. I guess were I five years old, I might get it.
Can't speak for all other manufacturers; don't know much about them, but not one of them comes to mind having such a silly, infantile pet mascot cartoon. If anything, this thing can make an average reasonable person not take Rivian seriously.

Can't recall ever paying attention to service centers of other manufacturers or finding them lacking somehow because of the decor. The Rivian service center I visited already is a generic, plain vanilla type. And it serves the purpose just fine. So do the Tesla service centers I have visited. Each one concentrates and is well adapted to the business at hand without gimmicks or cartoon characters.

And I for one will take anytime, any day, a service center that concentrates not on the design space and meeting some sort of appeal, but rather one that gets the job done right, and at the same time provides me not only with a loaner always but on top of that also gives me free electricity for it. Ahem, TESLA. That is what matters to me, really useful stuff. Not some stupid, worthless cartoon that does nothing.

 

[bigsky]

I heard Teslas can make fart noises.

So have I. Never tried it.

 

[COdogman]

Nothing wrong with Rivian headlights. Original design, I find them extremely useful. Work extremely wel also. New matrix headlights that my R1S does not have=gimmicky, worthless diminishing returns at best. Again, there is a purpose and a very useful one at that for this headlight design from Rivian. The pest mascot, such childish garbage has no meaningful, useful purpose whatsoever. I guess were I five years old, I might get it.
Can't speak for all other manufacturers; don't know much about them, but not one of them comes to mind having such a silly, infantile pet mascot cartoon. If anything, this thing can make an average reasonable person not take Rivian seriously.

Can't recall ever paying attention to service centers of other manufacturers or finding them lacking somehow because of the decor. The Rivian service center I visited already is a generic, plain vanilla type. And it serves the purpose just fine. So do the Tesla service centers I have visited. Each one concentrates and is well adapted to the business at hand without gimmicks or cartoon characters.

And I for one will take anytime, any day, a service center that concentrates not on the design space and meeting some sort of appeal, but rather one that gets the job done right, and at the same time provides me not only with a loaner always but on top of that also gives me free electricity for it. That is what matters to me, useful stuff. Not some stupid, worthless cartoon that does nothing.

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