Count Orlok
Well-Known Member
- Joined
- May 17, 2022
- Threads
- 185
- Messages
- 2,547
- Reaction score
- 5,325
- Location
- Wisconsin & New Mexico
- Vehicles
- 2022 R1S/ 2024 INEOS Grenadier/ 1969 Ford / etc.
- Occupation
- retired
- Thread starter
- #1
The Count recently had a regularly scheduled R1S service at the nearest service center. Several issues were found, some of which can be addressed by mobile service others will require a return trip to a service center* and a couple Rivian will not address**.
When the service center agent opened up his computer's interface there was a yellow triangle that he said was a no-go zone. He shrugged it off as "there are only three vehicles in that area." Anything further than that area can be scheduled as the tech would overnight.
Truly funny is the demarcation of the no go area is 3 miles from The Count's address in file with Rivian and the address where 1) almost three years ago Rivian hand delivered his R1S and 2) made two previous mobile visits (no-less a team from the Chicago service center, further than the relatively newly opened nearest center).
In short, the service agent could not schedule mobile service for The Count at his home address.
As luck would have it, The Count has multiple properties and one of them is 2 miles outside of the Rivian yellow triangle. He had to add that address to his profile and then the agent could schedule mobile service. The two properties in question are 15 minutes apart.
TL/DR: Mobile service had to be scheduled at an address outside of the no-go area. It is really no big deal for The Count as one of his interns will just drive the Royal R1S to the other property and stand around. But The Count wanted you to know that if you think you have access to mobile service you might be SOL.
*axle replacement; leaking axle but apparently they are fine that he continues to drive it for now. Scheduling into next year unless The Count goes to a service center in the next state.
** missing under body panels and hood latch not operating correctly. The service agent asked if this was from a collision. The Royal R1S was in a relatively minor collision and spend months waiting for parts from Rivian and the repairs were completed at a Rivian certified collision center. The Count pointed out that the missing body panels might be the result of the fact fasteners kept falling out and the the subject of The Count's first mobile service visit during the first month of ownership. The hood latch, which worked but is wonky, service won't touch and says it needs to be taking back to the collision center (which is even further away from The Count's properties).
The Count did have an opportunity to test drive a gen2 R1T and liked it a lot but after getting the long list of small and large items wrong with his 35 month old R1S with only 32k miles on it and learning mobile service is not really mobile service he will probably pass on replacing his F150h with a T. Looks like it's back to looking at a Lightning.
BTW, The Count took a picture of the no-go zone but chooses to not post it as he is a kind man and doesn't want the service agent to get into trouble.
When the service center agent opened up his computer's interface there was a yellow triangle that he said was a no-go zone. He shrugged it off as "there are only three vehicles in that area." Anything further than that area can be scheduled as the tech would overnight.
Truly funny is the demarcation of the no go area is 3 miles from The Count's address in file with Rivian and the address where 1) almost three years ago Rivian hand delivered his R1S and 2) made two previous mobile visits (no-less a team from the Chicago service center, further than the relatively newly opened nearest center).
In short, the service agent could not schedule mobile service for The Count at his home address.
As luck would have it, The Count has multiple properties and one of them is 2 miles outside of the Rivian yellow triangle. He had to add that address to his profile and then the agent could schedule mobile service. The two properties in question are 15 minutes apart.
TL/DR: Mobile service had to be scheduled at an address outside of the no-go area. It is really no big deal for The Count as one of his interns will just drive the Royal R1S to the other property and stand around. But The Count wanted you to know that if you think you have access to mobile service you might be SOL.
*axle replacement; leaking axle but apparently they are fine that he continues to drive it for now. Scheduling into next year unless The Count goes to a service center in the next state.
** missing under body panels and hood latch not operating correctly. The service agent asked if this was from a collision. The Royal R1S was in a relatively minor collision and spend months waiting for parts from Rivian and the repairs were completed at a Rivian certified collision center. The Count pointed out that the missing body panels might be the result of the fact fasteners kept falling out and the the subject of The Count's first mobile service visit during the first month of ownership. The hood latch, which worked but is wonky, service won't touch and says it needs to be taking back to the collision center (which is even further away from The Count's properties).
The Count did have an opportunity to test drive a gen2 R1T and liked it a lot but after getting the long list of small and large items wrong with his 35 month old R1S with only 32k miles on it and learning mobile service is not really mobile service he will probably pass on replacing his F150h with a T. Looks like it's back to looking at a Lightning.
BTW, The Count took a picture of the no-go zone but chooses to not post it as he is a kind man and doesn't want the service agent to get into trouble.
With Love from God's Country,
The Count's laziest intern
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