I too got a loaner, from Lake Forest this AM. '22 Launch Green Launch Edition R1T with 21" wheels. First time with a loaner. All Enterprise rentals in the past. I chatted with staff and they said loaners are usually given out quickly. But they said the past week was unusually slow. I said, "maybe it's because of spring break". And he kinda went, "oh yah, that could be!".
If you give it the right prompts you can get it to spit out the phone number: 855-748-4265. This won't get you to a Service Center but at least you can talk to a human and not fight the AI chat bot to get a service request open. I also call them to follow up on tickets instead of using the messaging feature most of the time because the in-app experience does not cut it for me.
No trickery needed. That number is 855-RIVIAN-5, a number they've been providing for years and is published on their site:
Apples to oranges. Cadillac produces and sells how many cars annually? They have the cars AND funds to spare. In nearly all cases when people pit one brand against another to justify their complaints... they are drawing on false equivalences and did not think about what they were getting themselves into buying a car from a company that has only been making and selling cars for 3+ years. It's not an excuse, it's just fact: it takes time and revenue to build and grow a company's foot print and capability. Facts are facts, no matter how inconvenient.
I will always consider mobile service as oversold until somebody fesses up to the realities when it comes to component replacement.
I absolutely understand that there are many, many things a mobile tech cannot take on. I wouldn't expect them to replace an HV battery or a tie rod. However, it's been baffling that they cannot diagnose software issues or wind noise, even if the repair would take a return mobile trip. I was in the SC to have wind noise addressed. It required two seals (something they could easily have on hand when dispatching a mobile service unit for wind noise), a quarter window (something they have ordered in and are replacing with Mobile Service), and a readjustment of the upper window limit.
But who bought the car despite not having convenient access to service? Who owns that decision and its consequences?
K. Thanks Paul.
Nice. Madison Heights SC has always been friendly and accommodating for me. I am past warranty so all I ask for now are Uber credits back to my house. Their new set up inside the bay is generally better, though sometimes quite loud. Never made sense to me that anyone coming into the main entrance for a demo drive or purchase is also sitting in and eavesdropping on the service issue conversations with current owners. It makes it seem like service is a much larger proportion of the ownership experience.Really weird thing happened today.
I guess service has their favorites.
When I bought my first Rivian, their policy was to pick up your vehicle on a flatbed and tow it at their expense to service it, for ANY service. It’s not too much to ask for them to dispatch mobile to minimize inconvenience to their customers. That IS what we were sold.
