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Reviving an old thread and update - Rivian said on Jan 7th that the $200 refund was approved, and I would get my check within 8-12 weeks (fricking joke in and of itself) Today is 13 weeks and I call in for an update and the clown tells me that the refund was finally approved on March 11th and...

No error, just doesn't work

Just picked up the R1s after an alignment and the cruise control doesn't work. Anyone have this issue or know how to fix it?

It took me about the same time frame to get back by GM EV $100 deposit.

I did, told them I will put a note in my phone to check back on April 10th :D

3 Days later, Rivian Houston finally called back with 2 options. They can do a refund of $200 but it will take 10 weeks for the refund to process :CWL: Or they can do a mobile appointment and do the extra steps in the comprehensive (even though those steps call for the vehicle to be put up on a...

Still no resolution on refund/next step ?‍♂️

They did the multi-point for $160 and added the $40 tire rotation for a total of $200. He said that what I ordered was not added correctly by the Rivian rep and they also then failed to resend the updated order for signature and didn't have my wife review and sign the updated one upon drop off...

This☝ That is pretty much my conclusion. Talked to rep, Rivian confirmed it was their mistake. I asked him why a tech would add a tire rotation arbitrarily for tires that he noted on the inspection that needed to be replaced (already had an appt this week for new Michelins). He could not give...

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Riviot - Still says pending and "in review"

Ranting is one of the purposes of an online forum. It usually turns into a meaningful discussion. Not sure why Donald went sideways with it. I didn't post for a solution; I posted my experience in hopes that others won't get their time wasted like I did. And no, no inspection is worth $200. But...

I don't know what your issue is? This is a public discussion forum. I am venting my frustration at the shitty service Rivian provided. If it helps you then that is great, if it doesn't then move on.

I don't drive this car, my wife does. I drive a Cayanne Turbo GT. It is not about the $200. It is about the principle of ordering one thing and getting another without any communication or disclosure. It is about Rivian making an error every damn time I visit the service center. It is about...

They have already wasted my time. The damage is done, the frustration has occurred. They had my car 10 days and we spent 8 hours on the road back and forth to get a car that didn't get what we thought we had paid for. On Monday I may get my $200 back, but still not the time wasted or the...

Apparently, you are indeed a CrazyOne Me - I want a comprehensive inspection Rivian - That is $200 Me - Great, here is my money Rivian - Here is your inspection report Me - This says "multi-point" and not "comprehensive" Rivian - Call us Monday

I am sorry that I did not look up the legal definition of "bait and switch" and sent you off on your tangent. I will amend to "I paid Rivian for one service, and they did a different service", does that appease you? Can you get off that technicality now? I tried to get it in writing, we added...

Feel free to read my posts. I asked for and paid for the comprehensive inspection, I was given the lesser multi point. I had no idea that they switched the product until I got my paperwork after the fact. If I were given a choice, I would have skipped it. That is the whole point of this thread.

You clearly also don't understand hyperbole. I have been on car forums for a long time, I know your kind. You are a Rivian cheerleader, and they can do no wrong. You don't like it when someone talks bad about Rivian. Listen, I ordered my car in 2018. I got it in 2022. I own the stock, I want...

I don't think the car needs any of the 7500 mile "inspections" and now that I see what is included in these inspections, I can do it myself for free. I will never own an electric vehicle outside of its warranty. Funny part of all this is that the "Rivian chat" last night 1st told me that the...