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Just wanted to pass along my terrible (so far) service process with Rivian and the Houston center. Saw a substance under the car, determined that it is probably something important that's leaking. Did the Rivian chat and the guy on the other end said that "it sounds like windshield washer...

Many thanks, I will check it out

I have found a substance on my garage floor beneath the R1S twice now. It is a bluish green color and a pic is attached. Anyone else had this problem? Only thing I can think of is a pinhole in the windshield washer fluid reservoir? This is the only car that is parked on this side and it is not...

Get a guide assigned 2 weeks ago on Sept 13th, guide does not reply to any sort of text/email/phone call for a week. The day (Sept 20) we are driving to airport for vacation, he calls for an introduction. I tell him that we are going on vacation and if he knows when the R1S will be ready for...

i did that on Saturday and still nothing

You must have brent. Absolutely no reply after a week for me as well

Sure does, still nothing

Tried calling, texting, emailing and chatted with Rivian support and still nothing. Can I switch guides lol

Just got my guide assigned on Monday and sent an email and a text and neither one has been returned. Just wondering if this is normal? Seems like the response time should be faster seeing as how I am assigned one and vehicle is in production

Just got my email to start the purchasing process, R1S Launch Edition with order date of 4.25.2019. No under body shield

Just got my email to start the purchasing process

What is the deal with the underbody shield? Adding it is supposed to get you your car faster, I guess? Seems pretty expensive for people that won't use it

Figured you were. I don't really want to add a $2000 shield that I won't really use to get an earlier delivery. I think if they bump me again, I will get something else for now.

I think you do when they have no-showed several times over the last 4 appointments. Gotta remember that initial "appointment" was 2020

Looked through this forum and can't find a thread specific to R1S deliveries. I have an Aug/Sept window with an April 2019 reservation date and have yet to be contacted by Rivian, much less a guide. Has anybody with a R1S order and an Aug/Sept window been contacted? Chat just told me that the...

You still don’t get it, you must work for Rivian because your communication skills are lacking as well

Sounds like you work for Rivian, so you want me to relax and calm down instead of venting on a discussion forum about my experience with poor communication? I don't want a new delivery window after my May delivery window has passed, a good company would communicate with me BEFORE part of my...

Wouldn't it be great if Rivian would actually communicate this to the customers? The last general email I got from them alluded to my vehicle getting here faster if I went with the black interior, nothing was mentioned about the shield (not even sure what that is) Like my thread states, there...

One of my biggest issues is that they are sending emails stating that you can get your vehicle faster if you change your options to ones they can produce faster. Well, my build is the EXACT one they want you to change to (Launch edition, launch green, black interior, no extra options) and they...

Not sure how others feel, but for a guy that feels like he has been patient and given Rivian the benefit of the doubt multiple times on an order placed April 25, 2019, I am starting to get ticked off, not at the timeline for delivery but their absolute lack of communication. I got an email in...