Search results

Man it’s not even about the charger that was just what started it and everyone is fixated on it because that’s how the conversation started. It’s about management and the lack thereof.

Entitled attitude and condescending remarks? You have to be kidding me here. Whatever you have to tell yourself to yourself to sleep at night I guess. I’ve been nothing but respectful and demanding to speak to a manager isn’t feeling entitled it’s feeling like a customer who’s being listened to...

Not expecting anything and I could care less what anyone’s opinion is on here if it doesn’t contribute to the overall message of my original concern. To remind you and anyone else reading my concern is… “Has anyone been able to speak with management? Is there a way?” Still not a single...

Glad I could bring some laughter into these forums it really breaks up the monotony of just complaining about the vehicles all the time. ?

This is awesome thank you for that I found out my utility company has a service but it’s a minimum 2 year contract. Either way it should be cheaper.

Thanks for this midnight good call.

This time around with the XPEL and lease discount so far im pleased with Rivian. The only thing that threw me off was not being able to discus with management. Really left a bad taste in my mouth considering I never got a chance to speak to them with all of my previous issues.

Cheers to you and researching my delivery posts. The people here are a big reason why I keep coming back to Rivian. Sure there are trolls and others but who cares about them the point is I read satisfaction from users like you and many others on here that give me optimism for the brand. I’ve...

So if guides are customer service the people who “manage” them would be customer service management no? I think it’s justified to be concerned that there’s no repercussions for guides and service and you can’t openly request to speak to management. I requested to speak to management this morning...

Funny you’re assuming he hasn’t. Lot of assumptions being made on here. Kind of like how everyone just thinks I came in here to bash Rivian for no reason and my screenshot is only half the story… if it makes everyone feel better next time I’ll attach 10 photos of the whole dialogue of me...

If you want I’ll gladly flood this post with the countless emails I sent Rivian guides without receiving responses for weeks. Waiting on phone for hours to speak with someone only to give up and hang up… only customer support telling me there’s no one to speak to that I will have to wait until a...

With more and more layoffs in the wind sadly it’s only going to get worse. I get it the people here want to defend the company they support but yeah CS is everything. Something Rivian lacks to an extent. I appreciate the passion here and don’t take the flames personal. Thanks for the support.

The inverse can be said right what’s $265 when they’re giving out $5k incentives? Thanks for the charger recommendation. Im going to wait until I inspect the vehicle before delivery to buy one. Looking forward to it.

I literally posted a screenshot of the conversation stop the nonsense.

Entitled because I want to speak with management and I’m tired of half ass customer support from Rivian? Yeah ok buddy great response ??

Isn’t that the point? To feel heard? That’s why we come on here to vent and speak with each other whether good or bad? Speaking with management should be afforded to customers because no offense often times those working the phones in support are clueless and limited on their ability to resolve...

Appreciate the response here Mtn well said. I will say I’ve spoken with many people who haven’t had the issues I had with delivery and the fact I had 2 back to back people think is absurd. Literally everyone I’ve told who owns a Rivian thinks I just had really bad luck. The ones who don’t own a...

That’s the full story minus my 2 failed delivery attempts prior due to bad vehicle conditions. Every time I get excited to get this vehicle I’m reminded why I get that bad gut feeling and have been hesitant all along. I asked to speak with management before got shut down this time again. I...

I actually still want to tell them my experience from before so they understand my frustration.

Hey everyone so after 2 bad delivery attempts with Rivian and a nightmare of back and forth communication mostly non existent on Rivians end I’m back trying to give them a 3rd chance. So long story short I finally received all my refunds it took forever but I got them minus my original $1k...