Not allowed to speak with management? Say what?!!

[Zeusy Zeus]

Personally I would take the free stealth PPF offer worth $5,000 and purchase the Rivian charger linked below from Rivian member for $425 shipped.

That should be cheaper than pre-order pricing and avoids a lot of headaches/delays.

If you have pre-order pricing and free stealth PPF. Take the deal and run like you stole it.

Thanks for this midnight good call.

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[Zeusy Zeus]

I originally ordered the wall charger, but didn't take it. I'm so glad I didn't. Our utility offers a discount is you use their charger. It saves about $100 a month. That's just basic math ?. Things work out so I suggest you start positive.

This is awesome thank you for that I found out my utility company has a service but it’s a minimum 2 year contract. Either way it should be cheaper.

 

[racekarl]

Whoever came up with "the customer is always right" probably never actually dealt with customers.

That line only causes confusion because it's always mis-quoted as you have it. The full line (attributed to Gordon Selfridge) is: "The customer is always right in matters of taste."

 

[Zeusy Zeus]

“I demand to speak with the manager”. You know where this is going…

Glad I could bring some laughter into these forums it really breaks up the monotony of just complaining about the vehicles all the time. ?

 

[Zeusy Zeus]

You're posting this on a Rivian fan board expecting pity, sympathy, empathy and/or compassion? Not going to happen, in fact the pile on started immediately after your initial post.

Not expecting anything and I could care less what anyone’s opinion is on here if it doesn’t contribute to the overall message of my original concern.

To remind you and anyone else reading my concern is… “Has anyone been able to speak with management? Is there a way?”

Still not a single response from anyone about this which leads me to think this is a very valid and alarming concern. This is the company you defend? I guess I’m just a diva for wanting to speak to someone above a random guide for a company I’m purchasing a 93k vehicle from. Really see your point there bud

How dare I demand to speak to a manager… I’m a nobody they’re above me. See there you go I can troll also… ?

 

[Dave Cundiff]

@Zeusy Zeus: I was pretty anxious before purchasing. None of us is very attractive when we're anxious or scared.

In my field, we have a saying: "Don't let the perfect be the enemy of the good." I remember agonizing about the cost of textbooks in graduate school. I could have used my time more wisely than going back and forth between bookstores trying to minimize my dollar costs.

Since taking delivery, I can't say enough good things about our Delivery Guide -- or about the R1S itself.

***

@racekarl, I would say that everyone -- customers and staff -- is the expert on their own experience. The customer is always right about whether they're satisfied or not. How Rivian reacts, and how we react, is a different story.

Some customers need a little care for their feelings, but are worth keeping. Some customers should be dismissed for the long-term sanity of the business and its people.

I like the way @Zeusy Zeus is treating the rest of us in this forum. I hope they can get through this, one way or another, and enjoy their Rivian!

 

[Zeusy Zeus]

This ain't it.

OP brought this on himself with his entitled attitude and condescending interactions with the company/customer support team. I'm sure they have plenty of notes on him in their system and some customers simply aren't worth the headache.

Have a look yourself at the first vehicle he rejected: Anyone else have a disappointing delivery experience? | Rivian Forum - R1T R1S R2 R3 News, Specs, Models, RIVN Stock -- Rivianforums.com

As a betting man, I'd almost guarantee you he's going to reject this next one too, especially since the factory PPF is usually not great (nevermind that it's a freebie they're adding in for the promotion).

I do respect OP's attitude in spite of all the negative comments directed his way (deservedly so).

Entitled attitude and condescending remarks? You have to be kidding me here. Whatever you have to tell yourself to yourself to sleep at night I guess. I’ve been nothing but respectful and demanding to speak to a manager isn’t feeling entitled it’s feeling like a customer who’s being listened to. You ever own a luxury vehicle? This wouldn’t fly for one second with any luxury auto manufacturers. Rivian is selling these vehicles for 90k+ and I’m entitled for wanting to speak to management over all my concerns? This has to be a dream no way you’re that far gone with reality.

 

[Zeusy Zeus]

I purchased my R1T 13 months ago. I qualified for the early pricing (which was something like $450 or $550) for the wall charger, but dropped that before the final purchase - because top-notch, less expensive options are available. I purchased one for $425 - special deal through the local electric company, and then a second charger for $400 (plus a $250 rebate from the other local electric company). The total cost for two (48A, with wired or plug-in option) chargers was only $575. Added bonus is that the cost of the charger isn't part of the basis for my annual tags.
TLDR: quit quibbling over the charger - you can buy one for less money.

Man it’s not even about the charger that was just what started it and everyone is fixated on it because that’s how the conversation started. It’s about management and the lack thereof.

 

[Zeusy Zeus]

get out of here

Great response there cowboy… ?? How dare we speak up against the crowd and voice our opinions… we should know better. “Get out of here”… lol you seem like a real stand up kind of guy.

 

[Zeusy Zeus]

You are full of crap. They have enough money to go to end 2025 so your prediction will be out by over a year if it is ever met. Second most of the offers are for the T not the S and we know the S is the majority of their build and sales so still going well.
How you can compare a company that (had someone else make) sold 5000 vehicles like Fisker and Rivian which has sold over 100k has assets and a commercial business amazes me.

The OP as others have mentioned was whiny and wanted even more of a deal on the charger. No obligation at all to provide him with even more money off. Buy the vehicle or go, those are his choices.

I will say my previous VIN offered to me was 29,000 back in December and we are now in end of April with a VIN of 38,000 so yeah I guess things are going well? ??‍

 

[Zeusy Zeus]

I get that you are upset.....been there and done that with Rivian, but with all due respect, you are being like a "Karen" (or Kyle).

What answer were you expecting to get from management?. If you didn't get the answer you wanted, you would demand to talk to the managers manager.....and then managers managers manager up until you get to talk to RJ.

So, you are you have to pay an extra $300...to be honest, get the Lectron 32a. We have been using it for 3 years on our Rav4 Prime and the R1T and it has been outside 24/7 365 in freezing temps, 110 degrees, direct sun for 12 hours a day.....and it has not failed 1 time. The only thing that broke on it was the rubber cover that covers it....and that was my fault.

Just relax and either get the Rivian or don't, just don't be a jerk about it.

Ok I’ll bite… honestly what part of my conversation to the guide or in my post was me acting like a “jerk”? I really want to know.

 

[freshpow]

You ever own a luxury vehicle? This wouldn’t fly for one second with any luxury auto manufacturers.

There you go again. You think you're some hot shot because you're buying a $90k vehicle and the company should bend over backwards and lick your boots. You're not special.

If you have legitimate concerns about your delivery experience that you would like to voice to management, I'd recommend speaking with your guide and respectfully asking them to forward your message along or connect you with someone higher up. There are plenty of documented cases of owners/buyers speaking with management here. The key is to be polite and respectful. Good luck

 

[Zeusy Zeus]

@Zeusy Zeus: I was pretty anxious before purchasing. None of us is very attractive when we're anxious or scared.

In my field, we have a saying: "Don't let the perfect be the enemy of the good." I remember agonizing about the cost of textbooks in graduate school. I could have used my time more wisely than going back and forth between bookstores trying to minimize my dollar costs.

Since taking delivery, I can't say enough good things about our Delivery Guide -- or about the R1S itself.

***

@racekarl, I would say that everyone -- customers and staff -- is the expert on their own experience. The customer is always right about whether they're satisfied or not. How Rivian reacts, and how we react, is a different story.

Some customers need a little care for their feelings, but are worth keeping. Some customers should be dismissed for the long-term sanity of the business and its people.

I like the way @Zeusy Zeus is treating the rest of us in this forum. I hope they can get through this, one way or another, and enjoy their Rivian!

You’re right I am a little uneasy after my previous experiences but I am also picky and OCD which doesn’t help me when it comes to a vehicle like the R1S from a new company that is still learning and growing. Now I’ve debated this countless times if this is the brand for me all things considered and I just know when I see the cars on the road something speaks inside of me. I have no doubt I’m going to love the vehicle (if I ever get a chance to actually drive and own it) I just keep getting these what I consider to be red flags and it gives me legitimate concerns. I have been called names on this thread, ridiculed, and more but I still just honestly want to know do I have the opportunity to speak to management if I have a concern. That shouldn’t be a request that management takes lightly. Successful companies have managers there’s a reason for that. Just read my conversation with the guide today and tell me I’m wrong for feeling the way I do…

Please if I’m being unreasonable tell me… you seem like a pretty level headed person. Btw the last text you can clearly see I got no response back and most likely won’t.

Update: moved the photos to my initial post for simplicity.

 

[Zeusy Zeus]

There you go again. You think you're some hot shot because you're buying a $90k vehicle and the company should bend over backwards and lick your boots. You're not special.

If you have legitimate concerns about your delivery experience that you would like to voice to management, I'd recommend speaking with your guide and respectfully asking them to forward your message along or connect you with someone higher up. There are plenty of documented cases of owners/buyers speaking with management here. The key is to be polite and respectful. Good luck

I did do that many times back in November and December not a single email or response back from anyone. That is why I’m frustrated and concerned. And no I don’t think I’m some “hot shot” I merely brought up that as an example because any vehicle in that price range is considered luxury in today’s standard. Those companies have managers and people that care… or at-least pretend to care anyway. They don’t have service advisors telling you to email some random email to express your concerns. If there’s dissatisfaction they get shit done. What is Rivian doing for me? Are they doing me any favors? The XPEL that they’re offering to everyone and selling to me should be enough for me to just smile and say hey thanks I feel special? No I’m not special this is how they’re selling their vehicles and the promotions they’re offering. To be honest if they didn’t have this promotion I wouldn’t even consider buying it again. I asked for my initial deposit back countless times and never got it. Yet here I am still trucking along waiting patiently to get my hands on one of their vehicles. Being told to just deal with mediocre responses because I’m too difficult.

 

[Dave Cundiff]

You’re right I am a little uneasy after my previous experiences but I am also picky and OCD which doesn’t help me when it comes to a vehicle like the R1S from a new company that is still learning and growing. Now I’ve debated this countless times if this is the brand for me all things considered and I just know when I see the cars on the road something speaks inside of me. I have no doubt I’m going to love the vehicle (if I ever get a chance to actually drive and own it) I just keep getting these what I consider to be red flags and it gives me legitimate concerns. I have been called names on this thread, ridiculed, and more but I still just honestly want to know do I have the opportunity to speak to management if I have a concern. That shouldn’t be a request that management takes lightly. Successful companies have managers there’s a reason for that. Just read my conversation with the guide today and tell me I’m wrong for feeling the way I do…

Please if I’m being unreasonable tell me… you seem like a pretty level headed person.

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Thanks for sharing this longer string, @Zeusy Zeus.

Your text responses and your forum participation appear consistent with OCD, all right, but long-distance diagnosis is neither appropriate nor helpful.

I'm not a qualified counselor, but a wise question might be, "Is my behavior achieving the outcomes I want, or is my behavior getting in the way of what I want?" Once you answer that question, you (and maybe a counselor or wise friend) will have some clarity about what goals to pursue.

***

You and Rivian seem to agree on one thing: The fuss over charger pricing is no longer worth the effort to either of you. If that's the case, it's also not worth the manager's time -- even though some future issue might be worth the manager's time. If I were in Pam's position, I might respond as noncommittally as she did.

In the recovery community, anticipating FUTURE difficulties is sometimes labeled as "future tripping," and sometimes gets in the way of day-to-day sobriety.

PLANNING is a helpful thing -- but every helpful thing, including planning, can be overdone. Often we get in the way of our own happiness.

***

I don't get to tell you what to do, @Zeusy Zeus -- but I hope the questions and advice above might have some value in your life. Your "one wild and precious life," to use the phrase from Mary Oliver's poem "The Summer Day" (https://www.loc.gov/programs/poetry...all-poems/item/poetry-180-133/the-summer-day/)

You can fire Rivian. Your life will go on, and so will Rivian's. But is that what you want? I wish for you a long life in which you achieve your most important goals. Whether that includes a Rivian is up to you.

Your Rivian will never be a perfect experience. It will require patience with its complicated nature. Things will go wrong at times. That's why many of us rely on our fellow adventurers in this forum.

If you want an absolutely predictable vehicle experience, this isn't it yet. If you want to be part of making a better world, the Rivian experience -- with all of its messiness and uncertainty -- can advance that goal very nicely.

Good luck, @Zeusy Zeus! Very best wishes!

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