25 days and no payment in sight...

[one44]

Update - anyone that's in the same boat as I was should likely call Chase/Rivian again and file a complaint/escalate if necessary.

I just got my first statement in the mail today, dated on the 18th and mailed on the 19th. Guess when my due date was? The 20th. So Chase immediately put my account into a Past Due status. I've already filed a complaint at Chase and will be following up with Rivian shortly, but this is super frustrating even if it has no hit on my bureau or account until the past due status extends beyond 10 days. Someone dropped the ball here at Rivian's end and Chase screwed up in communicating a due date retroactively to a customer.

Controls need to be put in place to prevent this from happening to other customers, so hopefully all of our complaints can get this fixed for the future.

Edit: spoke to someone on the Rivian side - apparently some documentation issues caused delays in the first group of leases but this should be resolved going forward. At least I have an account now...

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[neodescis]

Thanks for the update. That sounds pretty terrible! I just heard this from my guide yesterday:

Our Finance Team is working with Chase and is aware of the situation and is currently working on a solution. They are planning to extend the due date by 30 days so that our customers are given extra time to complete the first payment. You should be receiving an email from them directly soon. Thank you so much for your patience.

 

[neodescis]

The lease finally showed up in my Chase account today. I was able to schedule my first payment, with a whole week to spare!

 

[akc5247]

I took delivery of my R1S on Feb 2nd. I already have a Chase account, and don't see anything there yet. Tried checking with Rivian and my guide there, no help so far.

I am going to try reaching out to Chase now.


EDIT: Called Chase and they said they have no active loans/ lease for my name. They have asked me to go back to Rivian.


smh.

 

[one44]

I took delivery of my R1S on Feb 2nd. I already have a Chase account, and don't see anything there yet. Tried checking with Rivian and my guide there, no help so far.

I am going to try reaching out to Chase now.


EDIT: Called Chase and they said they have no active loans/ lease for my name. They have asked me to go back to Rivian.


smh.

May pop up soon, but your first payment is tied to the date you signed the contract. Chase won’t penalize you for a late payment until you’re over 10 days past due, but I’d just call them the day before and day of your contract signing date to avoid any nonsense (and of course before then to keep tabs).

My issue was due to the documentation requirements not being fully understood on Rivian’s side with NJ, which caused delays with processing everything on Chase’s end. And then Chase has no controls on their side to communicate retroactive past due statuses.

Hope you get your details soon!

 

[akc5247]

May pop up soon, but your first payment is tied to the date you signed the contract. Chase won’t penalize you for a late payment until you’re over 10 days past due, but I’d just call them the day before and day of your contract signing date to avoid any nonsense (and of course before then to keep tabs).

My issue was due to the documentation requirements not being fully understood on Rivian’s side with NJ, which caused delays with processing everything on Chase’s end. And then Chase has no controls on their side to communicate retroactive past due statuses.

Hope you get your details soon!

Thank you. I'm in NJ as well.

How long did it take for you to get the plates?

Also, I took delivery Feb 2nd and signed the contract already. I have emailed Rivian asking for clarification as well. Not sure what else I can do at this point.

 

[one44]

Thank you. I'm in NJ as well.

How long did it take for you to get the plates?

Also, I took delivery Feb 2nd and signed the contract already. I have emailed Rivian asking for clarification as well. Not sure what else I can do at this point.

I got my plates about a week ago, so a bit under two months from delivery. Still have another three weeks on the temp plates, so it was well within the expiration there. I was happy to not have to worry about that detail at least with the extra long temp plate timeframe they give you.

For the payment, what happened with mine is that NJ required a document that Rivian wasn't prepared to send originally, so it delayed the processing of the registration and everything. I got an email a few weeks after delivery asking me to sign another document to claim mileage at delivery for NJ as well.

Rivian finally got Chase the details about two days before my first payment due date, Chase sent my statement via mail the day before the due date, and I got the statement about four days after the due date, with my account already in a late payment status. I had called Chase earlier that week and Rivian as well and was told to check back in about two weeks and then got that nice surprise. To avoid the nonsense, I'd just call Chase the day before the month anniversary of your contract signing date if you don't see it pop into your account by that date.

I was hoping the NJ situation was straightened out after my issues last month though. Hopefully you do get news soon.

 

[akc5247]

I got my plates about a week ago, so a bit under two months from delivery. Still have another three weeks on the temp plates, so it was well within the expiration there. I was happy to not have to worry about that detail at least with the extra long temp plate timeframe they give you.

For the payment, what happened with mine is that NJ required a document that Rivian wasn't prepared to send originally, so it delayed the processing of the registration and everything. I got an email a few weeks after delivery asking me to sign another document to claim mileage at delivery for NJ as well.

Rivian finally got Chase the details about two days before my first payment due date, Chase sent my statement via mail the day before the due date, and I got the statement about four days after the due date, with my account already in a late payment status. I had called Chase earlier that week and Rivian as well and was told to check back in about two weeks and then got that nice surprise. To avoid the nonsense, I'd just call Chase the day before the month anniversary of your contract signing date if you don't see it pop into your account by that date.

I was hoping the NJ situation was straightened out after my issues last month though. Hopefully you do get news soon.

Yes, it got sorted out last week, finally. I see the account in Chase and no late payment fees etc. Chase also called and confirmed the same.

My guide tried to help but he was basically given the 1-888 number which redirected me to Rivian/Chase Financial Services, so that was of no help.

I do have to give Chase credit, they followed up at least 5 times since my first call up until the account showed up on my profile. Rivian side, unfortunately, was pretty useless.

Will now be waiting for the license plates...

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