Abysmal Customer Service.

[RWerksman]

Hello group.
I am two weeks into one of the worst customer service experiences I have ever had with any product. And this is just to purchase the product. Cant wait until "service after the sale" nightmares begin.

Considering there no details to your post about what your issue actually is, you are probably more apt to get responses here about tone rather than content.

Sometimes companies can't deliver what you want and sometimes obstinance is a way to deliver a message that you're not a customer they want. If you're having so much trouble even before the purchase, you may want to reconsider your purchase all together.

Yea, my next service appointment for a motor failure is at the end of September. Meanwhile I can’t tow, and only able to drive max speed of 42 mi/ hr. 2 months wait is so ridiculous.

This is tremendously out of band - so much so that it borders on unbelievable. If you have a service appointment scheduled, request it to be moved closer or to be escalated to the local service manager as the vehicle is essentially undrivable. (use that term) You should be able to do that via the new chatting thing in-app.

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[Dark-Fx]

Does anyone have a functional email address to an effective member of management at Rivian that they can PM me.

Thank you for your help.

I do have one. I won't dump garbage on their doorstep that I have no idea what it is though. Try sending something to RJ as mentioned above.

 

[Upland]

Sounds like you should cut and run now, and buy another vehicle. You are presupposing your post-sale experience will be bad, so don't set yourself up for additional disappointment. I'm sure you will find the perfect customer experience elsewhere. Let us all know what you pick if you go that way.

 

[Electrified Outdoors]

I'm sorry to hear your having problems. Try sending email to RJ. Folks here are willing to help come I up with ideas and share feedback if your willing to share what's going on.

Hopefully you get a resolution that is satisfactory.

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