Delivery delay

[R1TCntrlMaIzzy]

I am another customer willingly paying for a Riv, even with the price increase. And another one with a delivery issue. It also appears I am in the minority, since most owners have had minor to no issues. I want this for the good of Rivian!

My delivery was delayed after I went to my appointment which ended in an interesting encounter with some of the known panel alignment issues and a few other concerns. I just wish I had been informed of the issues, minor or not, before I arrived for my appointment. I want the vehicle.

This is a new company. I know I need to be understanding, patient and willing to be part of the test group. And I am.

What no one should be willing to ignore are obvious QC, QA issues. Then those combined with the local SC resolution process seemingly being, open a service ticket "tomorrow", but please take delivery of your new vehicle today. Bear in mind those service appointments could take weeks, due to expected limitations. But WHY, when the product is new to one?

I won't die or lose sleep over not having my R1T, just like all of us waiting for one should not. All I am asking of the Riv team is for more transparency, upfront facts and better communication. In my opinion, Riv should try to be the example of customer service excellence. They know issues exist, so avoid magnifying them.

Once the vehicle reaches the local SC, make sure a full inspection is completed, with a checklist and managerial sign off. If issues are encountered, 1) note them, 2) categorize them, 3) Inform the customer with clearly defined options, next steps. We want the vehicle and for Riv to succeed.

I needed to vent. I really liked the T even more after finally seeing it in person, touching, feeling it(oh sorry) and having a chance to drive it. But, I still have my Outback waiting to be replaced....waaahh haha

Future R1T owner..out

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[Killer95Stang]

I agree with most of your post.... but, I believe body panel alignment issues, gaps and visual problems should be solved before the vehicle leaves the factory. PDI should find problems that occur during transport, since that is out of Rivians control, due to third party contractors getting involved. Stuff, like interior stitching, that can probably be inspected and fixed by the SC. My R1S is currently at yhe SC for a fender alignment issue and a ding in the rear door sill that obviously occurred during human assembly. Not much of an inconvenience for me, and Rivian Service is ha dlimg it well, but that should have been fixed before delivery.

 

[R1Tacoma]

I agree with most of your post.... but, I believe body panel alignment issues, gaps and visual problems should be solved before the vehicle leaves the factory. PDI should find problems that occur during transport, since that is out of Rivians control, due to third party contractors getting involved. Stuff, like interior stitching, that can probably be inspected and fixed by the SC. My R1S is currently at yhe SC for a fender alignment issue and a ding in the rear door sill that obviously occurred during human assembly. Not much of an inconvenience for me, and Rivian Service is ha dlimg it well, but that should have been fixed before delivery.

Agreed. I'm sure if they didn't need to sell as many as possible as quickly as possible that many of these issues would cease to exist. Can't wait for them to be able to breathe for a second.

 

[R1Tom]

Agreed. I'm sure if they didn't need to sell as many as possible as quickly as possible that many of these issues would cease to exist. Can't wait for them to be able to breathe for a second.

It is a deliberate decision by Rivian to not perform additional QA/QC at the plant. What I am not sure of, is it also a deliberate decision for the service centers to push some level of known defect off to customer to either hope the customer accepts some of them, or is willing to wait for delayed service scheduling for repairs. Or are service centers expected to correct to a higher level than they often are. But it is clear, part of the strategy is to allow some level of known defects to leave the plant.

 

[Killer95Stang]

It is a deliberate decision by Rivian to not perform additional QA/QC at the plant. What I am not sure of, is it also a deliberate decision for the service centers to push some level of known defect off to customer to either hope the customer accepts some of them, or is willing to wait for delayed service scheduling for repairs. Or are service centers expected to correct to a higher level than they often are. But it is clear, part of the strategy is to allow some level of known defects to leave the plant.

I'm sure all OEMs have a certain level imperfections that are acceptable. Mercedes and BMW hang their hats on perfect fit and finish, so I expect a little more from them. Our last ford flex was selected as it was rolling off the car hauler, with all the plastic wrap still on it. That car looked great, but panel, door and hood alignment was terrible. At the $40k price point, I didn't even bother bringing it up and over 7 years ownership, the "boss" never mentioned a thing. Not sure where I'm going with this, but my guess it would be way cheaper to solve these issues before delivery than after.

 

[Zeusy Zeus]

Yeah it’s frustrating but just hold on you won’t regret it if you’re sold on the vehicle. I’m waiting on a R1S myself.

 

[R1TCntrlMaIzzy]

Thank you for your feedback.

I believe they need to focus more on communicating with the customers when issues are seen. This can be readily prioritized.

My guide, Ruby(an awesome person), had options to deliver me a different T, during our follow-up call. I decided to wait for the power tonneau, so back into the "Q" I go. She assured me what happened should not have and improvements will occur. Also, I will be issued a refund and be able to return the wall charger, since it could be months before I am matched with another T.

 

[Kpdawg]

Maybe things are getting better.

My R1S delivery for next week got cancelled because of fender issues. They are apparently getting a new one from factory so I'm guessing it's not just an alignment. Our Thanksgiving plan is ruined ? but at least they were proactive about it.

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