Anyone else have a disappointing delivery experience?

[Proxy]

Excellent delivery experience for me.

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[rso544]

Hey thanks for your response and I agree life is too short to nitpick everything to pieces. Honestly I was willing to live with a lot of issues and I was already expecting them like the gaps everywhere. I guess the deal breaker for me was the marks and dings on the vehicle which for me as someone who details his vehicle religiously was a major let down. I’m going to try and get past this and hope my next experience is better. If it isn’t oh well this brand isn’t for everyone but I really hope it works out because I want it to be.

Also I'm a bit philosophical because after I spent months obsessing on these details and being so angry, I was driving on the freeway and this moron in his $105,000 BMW merged straight into the side of my car and dented both the doors. It got fixed but I had to battle his insurance and eat some costs to have it done right. I took it as a sign from above that I was being a bit overboard and that the Universe will throw you curve balls. If you can take a deep breath, plan a fun trip with your truck, watch as people ask you about it and take pics and smile at you - you'll be on your way to being a happy Rivian guy! Best of luck

 

[Golfer04]

This is why I can't take some of these rants seriously.

The total annual production capacity of the Normal plant for R1 vehicles is currently 65k. It is not, and has never been, and is not ever planned to be, 175k. Rivian will be reconfiguring the Normal plant in 2024 to increase the R1 capacity to 85k.

If you don't know that, then how in hell can you know better than Rivian what the "adventure demand" is?

You can google the Rivian Normal plant production capacity. It comes up 150,000, but that was before they added on. It is 175,000 now. Must be some non-R1 vehicle going to make up the difference. They are having problems pulling labor so likely won't ever maximize the plant capacity. And I'm not anti-Rivian at all. Thinking of trading my R1T on another one. The internal 2023 production goal to max out employee bonus was 62,000 units.

 

[BCondrey]

This was nothing like my experience in the Richmond VA SC. It was fast, painless and the truck was perfect. Water spots I wouldn't care about. Scratches and panel gaps I would make them fix.

 

[VSG]

I live 35 miles from the Normal plant. When fully built out the plant capacity is 175,000. Mitsubishi produced 150,000 in their hey day. It could be they are planning an additional model to be built or the delivery van to take off, but the plant assembly capacity is 175,000.

I'm not sure why your proximity to the plant has anything to do with the accuracy of your statement. The SEC filings and statements from the CEO and CFO over the past 5 years have been 100% consistent that the plant capacity is 150k Rivian vehicles. The current mix is 1 line for R1, with a capacity of 65k, and 1 line for EDV, with a capacity for 85k. Again, multiple re-iterations of this as recently as the Q3 earnings report a few weeks ago. The plant is being reconfigured in 2024 to change the mix to 85k R1 and 65k EDV.

There was talk last year about increasing the plant capacity to 200k, but I don't think that ever happened - instead I think the facilities expansion went to the Enduro motor production line.

There has never been any official statement of "175k" that I have ever seen.
If you think you know better than the official Rivian announcements and SEC filings, please cite your sources other than "I live near there".

 

[VSG]

You can google the Rivian Normal plant production capacity. It comes up 150,000, but that was before they added on. It is 175,000 now. Must be some non-R1 vehicle going to make up the difference. They are having problems pulling labor so likely won't ever maximize the plant capacity. And I'm not anti-Rivian at all. Thinking of trading my R1T on another one. The internal 2023 production goal to max out employee bonus was 62,000 units.

Wait, Google agrees with me but you know better?
Again, please cite your sources.

The "internal production goal" (which was actually a stretch goal - not something they expected to meet) of 62k units which was leaked early in 2023 is close to the current R1 capacity of 65k. Consistent with everything I've said.

 

[VSG]

This is why I can't take some of these rants seriously.

The total annual production capacity of the Normal plant for R1 vehicles is currently 65k. It is not, and has never been, and is not ever planned to be, 175k. Rivian will be reconfiguring the Normal plant in 2024 to increase the R1 capacity to 85k.

If you don't know that, then how in hell can you know better than Rivian what the "adventure demand" is?

Rivian claimed in their IPO filing that the plant is “currently equipped to produce up to 150,000 vehicles annually”, with plans to increase it to 200K by 2023. From page 119 of their S-1:

The factory building covers approximately 3.3 million square feet and is currently equipped to produce up to 150,000 vehicles annually. We believe that we will be able to increase the annual production capacity of the Normal Factory up to 200,000 vehicles by 2023 as we introduce additional R1 platform variants and expand the facility. Over the next couple of years, we expect to establish additional domestic production capacity in order to support our product development roadmap and fulfill future anticipated demand.

https://www.sec.gov/Archives/edgar/data/1874178/000119312521289903/d157488ds1.htm

Rivian’s own paperwork claimed the 150K number. That’s where it comes from.

Yes, that's exactly I'm saying. It is NOT 175k. Why are you quoting me like you're correcting me? You should be quoting @Golfer04, because that's who is throwing around the unsubstantiated 175k number.

The current production capacity FOR R1 VEHICLES, which is what we were talking about, is 65k. The remainder of the total capacity of the Normal plant is dedicated to EDV. So 150k = 65k R1 + 85k EDV. There was nothing wrong or inaccurate with what I said.

 

[Golfer04]

Yes, that's exactly I'm saying. It is NOT 175k. Why are you quoting me like you're correcting me? You should be quoting @Golfer04, because that's who is throwing around the unsubstantiated 175k number.

The current production capacity FOR R1 VEHICLES, which is what we were talking about, is 65k. The remainder of the total capacity of the Normal plant is dedicated to EDV. So 150k = 65k R1 + 85k EDV. There was nothing wrong or inaccurate with what I said.

The plant was expanded since that information, but I'm not going to argue with you Fanboy. Think what you want. The results will be the results.

 

[VSG]

The plant was expanded since that information, but I'm not going to argue with you Fanboy. Think what you want. The results will be the results.

So what you're saying is that you have no evidence whatsoever for your belief. Whereas every single financial statement ever filed by Rivian (and Google too!) agrees with me about the plant's production capacity of 150k with a current mix of 65k R1 and 85k EDV?

If quoting facts qualifies me as a fanboi, sign me up. But sounds to me that the problem here is you're delusional and can't cite any sources, even fake sources, for your fake news.

 

[GGinSD]

Awesome happy to hear that. This checklist you speak of can you link it? Or is it just an informal one you made up? I definitely want to go prepared next time and atleast document some issues to get fixed.

Here's a link to the post from another member with the checklist (link to pdf at the bottom of the post).

https://www.rivianforums.com/forum/threads/taking-delivery-next-weekend-any-advice.19368/post-401762

 

[NineElectrics]

Yes, that's exactly I'm saying. It is NOT 175k. Why are you quoting me like you're correcting me? You should be quoting @Golfer04, because that's who is throwing around the unsubstantiated 175k number.

The current production capacity FOR R1 VEHICLES, which is what we were talking about, is 65k. The remainder of the total capacity of the Normal plant is dedicated to EDV. So 150k = 65k R1 + 85k EDV. There was nothing wrong or inaccurate with what I said.

I'm not trying to correct you, I'm just explaining where the number comes from. There was talk of extrapolating "adventure demand", which seems like the future tense. In the future Rivian could make a camper version of the EDV, or dedicate more of the plant's capacity to adventure vehicles. I didn't think we were talking about the capacity for only R1s, and only in the current instant.

 

[Jeffh32]

Maybe it's a Miami thing, was going to pick up my R1T that I've been waiting just over 2 years for today, but got a call Friday saying it needs a part and paint for some damage. Makes me wonder how bad it must have been to cancel the pick-up date after reading everyone usually finds the issues when they show up.
For those of you that have received your R1 if there are issues are they getting fixed by noting them at pickup and taking it in at a service center? While I like this sales model it my first time going through it.

 

[R1-T1]

I can see why you'd be disappointed in the presentation of that vehicle. If the car has been sitting outside it should've been detailed before delivery. The bumper discoloring should've been caught at the factory or addressed by the service center. Panel gaps and orange peel are something that I think enthusiasts, including myself, spend too much time obsessing over.

I picked up a new Porsche GT4 in 22, and the front fender did not sit flush with the door panel in a 4" spot. It was my first new Porsche, and for the price point and the reputation of the brand, I was really disappointed. After a week of driving it, I pretty much forgot about it. Would it be great if it was perfect, yes.

My Rivian delivery experience was possibly one of the smoothest new car purchases I've ever had. Mine like yours was not showroom clean as it was sitting outside in Brooklyn, but I spent a few minutes looking over the build quality and could only find a small bubble in the Gear tunnel door PPF.

It might also be a factor of Rivian ramping up deliveries and the service centers not being able to keep up with the pace. When I was taking delivery there were 10-12 vehicles in the delivery parking area with 6 of them being delivered at the same time as mine.

 

[MoreTrout]

No. My delivery experience was about as flawless as it gets and is still by far the best vehicle I have ever owned after almost 1.5 years. The 2 recalls were done by mobile service with the same great technician. Using one's anecdotal experiences to extrapolate about the success or failure of an entire multi-billion dollar company is pretty pointless though. It does make for generating 9 pages of the usual forum banter though.

 

[jcast]

my experience with Rivian hasn't been the greatest it has been a huge bad adventure.
my deposit was September 12, 2022 and on October 16,2023 I was told that my Rivian will be arriving and soon after that I was text again on October 25,2023 to tell me that my truck was ready to pick up.I was very exited and because I was told that my first available delivery day was October 28,2023 I rush to the bank to make sure that my steps where completed for delivery day.My bank overnight the check on Friday October 27,2023.I was told that my check needed to be clear before taking delivery which I don't understand because while I was in the bank on Friday a rep from Rivian was able to verified that the fun were there.Well then my delivery was schedule for nov 1,2023 at 4pm and that morning Rivian canceled my delivery due to warning lights coming on the dash so they claim.Very long story short my 3rd delivery day Nov 13,2023 at 4pm.I go there early around 3pm and realized what actually happened after looking at the truck.The truck apparently got into an accident while it was been delivered.it had deep scratches bondo on driver side fender.the panel gaps were noticed from a distance and inside the hood you could see the tape marking from body shop and bondo all over inside hood.I tried picking a truck from the Rivian website shop just to make things easier and told the manager to put me into another r1t which he did not have a problem with till they reach out to my guide and she clearly stated that I will have to paid more because the color of the truck.this is unbelievable to me.So basically as of November 23,2023 I have an invisible R1T that is been paid in full and has full coverage since October 27,2023 but the guide just keep texting me that I'm on a priority match list.

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