Sponsored
PeakRider
Member
- First Name
- Phil
- Joined
- May 10, 2024
- Threads
- 1
- Messages
- 7
- Reaction score
- 2
- Location
- Breckenridge, CO
- Vehicles
- R1T
When I needed some damage repaired I went to the shop I have used in the past for an estimate. They said nope we aren't certified yet. However, they recommended Stuttgart in Arvada. Said if their own vehicle needed work that they couldn't do that's where they would take it. Pretty strong recommendation I thought. I ended up going there and was extremely satisfied with the service and work done. Not exactly close to you but my experience was worth the ~100 miles drive.
Moller_CO
New Member
- First Name
- Steven
- Joined
- Jun 17, 2024
- Threads
- 1
- Messages
- 4
- Reaction score
- 1
- Location
- Berthoud CO
- Vehicles
- 2023 Rivian R1S Quad
- Occupation
- Retired
The thing you hope never happens - an accident.
Context: My car was hit by another driver. It was a 3 car accident. A small SUV hit a tradesman van which bumped into me.
I contacted Rivian and was given the names of two 'certified' repair shops. Apparently there is but one 'certified' body shop in NoCo for Rivian. Ozzie's. The other location is in Loveland. Given that I live in Berthoud, I put my car in at Ozzie's.
Here's my experience thus far.
I believe the shop is run by the daughter of the original owner. She relies heavily on Paul the adjuster to work with clients. They try to set the expectation that you'll be responsible for 20% of the repair, even if you are not at fault. I wasn't having any of that and have been adamant about them working with the insurance company.
It has been a fight thus far with the owner and adjuster insisting that I agree to being responsible for a portion of the repair ...even to extend that they've refuse to work on the car (holding it hostage). The repair began beginning of February (It's May 17th). Out of frustration, the Progressive adjuster told me that I needed to get my Insurance company involved, and my company's adjuster found a number non-standard charges and issues that the other insurance company's adjuster overlooked. Some of these items have been conceded by the shop others remain to be negotiated. My RIvian is about finished. So, I'll know shortly. If this goes south, I'll post the final details here. If it really goes south - well ...Rivian will get an earful.
Context: My car was hit by another driver. It was a 3 car accident. A small SUV hit a tradesman van which bumped into me.
I contacted Rivian and was given the names of two 'certified' repair shops. Apparently there is but one 'certified' body shop in NoCo for Rivian. Ozzie's. The other location is in Loveland. Given that I live in Berthoud, I put my car in at Ozzie's.
Here's my experience thus far.
I believe the shop is run by the daughter of the original owner. She relies heavily on Paul the adjuster to work with clients. They try to set the expectation that you'll be responsible for 20% of the repair, even if you are not at fault. I wasn't having any of that and have been adamant about them working with the insurance company.
It has been a fight thus far with the owner and adjuster insisting that I agree to being responsible for a portion of the repair ...even to extend that they've refuse to work on the car (holding it hostage). The repair began beginning of February (It's May 17th). Out of frustration, the Progressive adjuster told me that I needed to get my Insurance company involved, and my company's adjuster found a number non-standard charges and issues that the other insurance company's adjuster overlooked. Some of these items have been conceded by the shop others remain to be negotiated. My RIvian is about finished. So, I'll know shortly. If this goes south, I'll post the final details here. If it really goes south - well ...Rivian will get an earful.
Bobrobheimer
Well-Known Member
How did it go - sounds bad enough from what you shared already to avoid them. I my R1T just got hail damage some I am starting to look at shops though I have yet to file a claim.
Sponsored
