Botched OTA update

[jasonthepro]

Well this isn't a good feeling after owning the truck for 1 week to have all my sensors, cameras, LiDaR, air suspension, crash avoidance, traction control, ABS, stuck in conserve mode, etc for the second time. It's sketch while on snow and the suspension suddenly stops working and sinks to the bump stops ?. Basically the truck is in analog mode and all the safety systems are offline. Hard reboot and console reboot doesn't work. Letting the truck go into sleep fixed it once.

It didn't have these issues until the latest firmware update 2024.43.01. How did this OTA get approved for production? Did they not do pre-production functional testing first? Maybe I should work for Rivian, I use to do firmware functional testing for hardware devices ?

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[PoorPilot]

Did you reach out to Rivian directly? Might be a good start.

 

[jasonthepro]

Did you reach out to Rivian directly? Might be a good start.

I did and the tech had me go through these steps, they want me to bring it in on Monday or have it towed.

 

[Donald Stanfield]

Hopefully, they can get you sorted quickly.

 

[VSG]

It's not the OTA. It's your brand-new vehicle that has a problem. Problems show up when a vehicle is new and systems start to get their first workout.

Perhaps there's a slow leak in your air suspension. Perhaps a wire connector wasn't snapped in fully and worked itself loose with vibration in the first few hundred miles. Perhaps one of your control modules has a bad chip. These are all things that could have worked at the factory then broke when the vehicle started to get some use.

Why you go straight to blaming the OTA? The OTA has been out for more than two weeks now, so if it were "botched" then don't you think many of the 100,000 existing owners would have noticed that?

 

[jasonthepro]

It's not the OTA. It's your brand-new vehicle that has a problem. Problems show up when a vehicle is new and systems start to get their first workout.

Perhaps there's a slow leak in your air suspension. Perhaps a wire connector wasn't snapped in fully and worked itself loose with vibration in the first few hundred miles. Perhaps one of your control modules has a bad chip. These are all things that could have worked at the factory then broke when the vehicle started to get some use.

Why you go straight to blaming the OTA? The OTA has been out for more than two weeks now, so if it were "botched" then don't you think many of the 100,000 existing owners would have noticed that?

It's a 2022 used, the truck was fine until the update. Tech had me go through steps and put the truck to sleep. It fixed the problem but then it happened again but this time the suspension is sunk to the bump stops and the errors won't go away, it actually has a new error. It's botched because many gen 1 owners are having issues after the update.

 

[VSG]

Mine's a 2022 also, purchased new. No problems at all with this or any other OTA update.
There are always a small number of people who experience problems after an update. But the updates are every 4 weeks, with a roll-out time of ~2 weeks, so pretty much EVERY day of every month is "right after" an OTA.
The biggest problem with OTAs is that sometimes you have to reboot shortly after. That clears up the majority of issues. That indicates to me a problem with the update process itself (e.g. not properly initializing things), not with any particular OTA.

There was only 1 update that was "botched" and that was immediately detected and a new version rolled out within 2 days, with only 3% of the fleet getting the bad update. That was over a year ago.

Warning lights like you're seeing usually indicate a real problem. Chances are you have a suspension issue or a sensor is failing or a control module that is failing - a software update didn't cause that.

Far more likely, IMO, since you bought it used, is that your vehicle had these symptoms occasionally for the previous owner, and they never got fixed. But the service center should be able to figure it out and fix it.

 

[iforbes]

It's a 2022 used, the truck was fine until the update. Tech had me go through steps and put the truck to sleep. It fixed the problem but then it happened again but this time the suspension is sunk to the bump stops and the errors won't go away, it actually has a new error. It's botched because many gen 1 owners are having issues after the update.

This might shed some light on your thoughts? Might even change how you see the world.

https://amplitude.com/blog/causation-correlation

 

[Dark-Fx]

This might shed some light on your thoughts? Might even change how you see the world.

https://amplitude.com/blog/causation-correlation

Rivian is their own worst enemy here with the cadence of the updates.

 

[BCondrey]

Rivian is their own worst enemy here with the cadence of the updates.

Most of us get updates and have no issues. The cadence of their updates is what separates them from the competition. The only other manufacturer that continues to regularly improve their vehicles via OTA is Tesla.

 

[Thedude]

Most of us get updates and have no issues. The cadence of their updates is what separates them from the competition. The only other manufacturer that continues to regularly improve their vehicles via OTA is Tesla.

Improves is somewhat debatable. Rivian’s lack of QC prior to issuing updates means they frequently have unintended side effects.

 

[COdogman]

Improves is somewhat debatable. Rivian’s lack of QC prior to issuing updates means they frequently have unintended side effects.

Define “frequently”

 

[BCondrey]

The things I have seen improved since I bought the truck include climate controls, audio, vampire drain, PAAK, rear display access, towing, the display with the tire pressure / temps on it, Audible app, Owl hoot, camera access from phone app, climate schedules, charging schedules and other stuff. I've had no issues with bugs, although I know there have been a lot of reports, and then there was the infotainment brick issue.

 

[BCondrey]

The things I have seen improved since I bought the truck include climate controls, audio, vampire drain, PAAK, rear display access, towing, the display with the tire pressure / temps on it, Audible app, Owl hoot, camera access from phone app, climate schedules, charging schedules and other stuff. I've had no issues with bugs, although I know there have been a lot of reports, and then there was the infotainment brick issue.

I forgot Spotify, Apple music, charging integration on the map, accent lighting, driver assist improvements, map improvements, charger scores, and auto-camera on object detect.

 

[Thedude]

Define “frequently”

Every update I received had minor issues to go along with the improvements. A good example is the six months of updates that each broke the tow mode range calculations in a new way. Fixed one thing, messed up another. To be fair, that was somewhat early on.

It’s still cool that they can make so many incremental upgrades just via software though.

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