excellent work from Bellevue Service Center

[domoplaytime]

I brought my truck in this week for NVH issues, key fob proximity issues and a door panel that binds when exposed to direct sunlight. It was a much calmer day at the SC than my last visit, which happened during an EOQ delivery rush. The service team has not yet begun temporary relocation to Normal to work on the factory floor, so I had really speedy service (5/17 - 5/19).

The team addressed persistent rattles coming from my dash, which was something that always bugged me in my former Tesla S.

They examined the vehicle's Bluetooth sensor array to determine why my vehicle would sometimes fail to lock when I walked away, and more commonly lock while I was standing right next to it. The vehicle also commonly failed to recognize multiple button presses to lock or unlock. I don't use PaaK, and was surprised to learn that the key fob uses Bluetooth instead of RF. Bluetooth is crap, so that explains a lot. The SC couldn't determine the problem, so they just gave me a new battery for my key fob just in case. PSA: the feature to lock automatically is simply not reliable for security, do not count on it to work. This is a Rivian problem, not a SC deficiency.

The team repaired my front passenger door that was rubbing and binding when exposed to direct sunlight. It would make a loud popping sound when opening and closing, which was chipping away at the paint. By touch you could feel that the door panel was protruding by a couple mm more at the binding point than the rest of the panel. The SC corrected this problem and fixed the chipped paint. Others have reported this same problem - here's one example: https://www.rivianforums.com/forum/threads/driver-side-door-rubbing-causing-paint-issues.7015/

Last, I got an unexpected fix to my half shafts which I've never had a problem with. I did not receive advanced notice about their campaign to fix the clips that prevent the half shaft from coming loose. However I had told the team that I'm moving far, far away from any existing service centers, so they performed this work proactively. Here's a thread with others discussing the same issue: https://www.rivianforums.com/forum/...gn-halfshaft-issue-on-2022-r1s-and-r1t.14291/

Overall, excellent work by the Bellevue Service Center.

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[Dark-Fx]

PSA: the feature to lock automatically is simply not reliable for security, do not count on it to work. This is a Rivian problem, not a SC deficiency.

Good reason to not turn off the chirp and to make sure you hear it before getting beyond earshot.

 

[dleepnw]

good to know since i have an appointment in June in Bellevue. whats you're VIN? ive started noticing tock/clunk noises but its intermittent at this point so haven't submitted it yet as a ticket but thinking now maybe i should just add it.

 

[domoplaytime]

good to know since i have an appointment in June in Bellevue. whats you're VIN? ive started noticing tock/clunk noises but its intermittent at this point so haven't submitted it yet as a ticket but thinking now maybe i should just add it.

Put your info in your signature to help others with the same question. That's what I did.

 

[domoplaytime]

Well I stand corrected, the service wasn't entirely excellent. I found this after having driven many miles across highways and rough roads:

All four jack mount covers were left dangling by their tiny plastic thread. Having to fix this on a rainy day in a Lowe's parking lot with no place to wash my hands was a real fucking bummer. At least they didn't fall off on the drive.

I've had problems with Bellevue being inattentive before, but I gave them a second chance instead of complaining here. Not this time.

 

[s4wrxttcs]

I brought my truck in this week for NVH issues, key fob proximity issues and a door panel that binds when exposed to direct sunlight. It was a much calmer day at the SC than my last visit, which happened during an EOQ delivery rush. The service team has not yet begun temporary relocation to Normal to work on the factory floor, so I had really speedy service (5/17 - 5/19).

The team addressed persistent rattles coming from my dash, which was something that always bugged me in my former Tesla S.

They examined the vehicle's Bluetooth sensor array to determine why my vehicle would sometimes fail to lock when I walked away, and more commonly lock while I was standing right next to it. The vehicle also commonly failed to recognize multiple button presses to lock or unlock. I don't use PaaK, and was surprised to learn that the key fob uses Bluetooth instead of RF. Bluetooth is crap, so that explains a lot. The SC couldn't determine the problem, so they just gave me a new battery for my key fob just in case. PSA: the feature to lock automatically is simply not reliable for security, do not count on it to work. This is a Rivian problem, not a SC deficiency.

The team repaired my front passenger door that was rubbing and binding when exposed to direct sunlight. It would make a loud popping sound when opening and closing, which was chipping away at the paint. By touch you could feel that the door panel was protruding by a couple mm more at the binding point than the rest of the panel. The SC corrected this problem and fixed the chipped paint. Others have reported this same problem - here's one example: https://www.rivianforums.com/forum/threads/driver-side-door-rubbing-causing-paint-issues.7015/

Last, I got an unexpected fix to my half shafts which I've never had a problem with. I did not receive advanced notice about their campaign to fix the clips that prevent the half shaft from coming loose. However I had told the team that I'm moving far, far away from any existing service centers, so they performed this work proactively. Here's a thread with others discussing the same issue: https://www.rivianforums.com/forum/...gn-halfshaft-issue-on-2022-r1s-and-r1t.14291/

Overall, excellent work by the Bellevue Service Center.

I dropped off my vehicle at the Bellevue Service Center today for the half shaft tok'ing issue.

I wonder if they'll proactively fix the bluetooth connection issue.

I do have the same issue, but I didn't report it. Most of the time the fob works fine for proximity unlocking, but sometimes it doesn't and I have to stand there for a few seconds. It's also not 100% when walking away so I have to listen to the chirp. My fob has a new battery when I was trying to fix the problem myself. Where it did seem to help, but didn't fix it completely.

I had the same kind of experience with the Bellevue Service where it was calm and wasn't rushed. Most importantly there wasn't a huge wait for them to even get to the vehicle after dropping it off like the last time.

 

[WSea]

Well I stand corrected, the service wasn't entirely excellent. I found this after having driven many miles across highways and rough roads:

All four jack mount covers were left dangling by their tiny plastic thread. Having to fix this on a rainy day in a Lowe's parking lot with no place to wash my hands was a real fucking bummer. At least they didn't fall off on the drive.

I've had problems with Bellevue being inattentive before, but I gave them a second chance instead of complaining here. Not this time.

Not surprised. Mine were damaged and a couple of hangers were missing after a rotation at Bellevue. It's the little things that matter like QC

 

[WSea]

Latest Bellevue service-
In for TCM replacement, driver's side wind noise, charge port door alignment, and minor alignment issues including the steering wheel.
Everything seems good so far! Turnaround in 48 hrs. They have a day crew and a night one. Felt like they are bringing their A game compared to February.

Also, loaner was an S. Asked ahead of time thinking it was a long shot.
Super short review/comparison ot the T-
-Go pedal mapping is jumpy similar to my T before an update
-Soft suspension felt like stiff in the T
-Didn't like the porpoise'g especially on I5 between 90 and west seattle exist
-Volume seems to be about 4 points louder than my T
-Steering feels a tad jumpy
-Much tighter turning radius
-Like how the 2nd row moves...allows for more space between seat front and back of front row. It's too tight in the T and barely works for our labs to jump in.
-Have a S on order and this gives us some things to think about and hope get updated. My wife still likes it but I'm a little on the fence.

 

[PNWRIV]

Latest Bellevue service-
In for TCM replacement, driver's side wind noise, charge port door alignment, and minor alignment issues including the steering wheel.
Everything seems good so far! Turnaround in 48 hrs. They have a day crew and a night one. Felt like they are bringing their A game compared to February.

Also, loaner was an S. Asked ahead of time thinking it was a long shot.
Super short review/comparison ot the T-
-Go pedal mapping is jumpy similar to my T before an update
-Soft suspension felt like stiff in the T
-Didn't like the porpoise'g especially on I5 between 90 and west seattle exist
-Volume seems to be about 4 points louder than my T
-Steering feels a tad jumpy
-Much tighter turning radius
-Like how the 2nd row moves...allows for more space between seat front and back of front row. It's too tight in the T and barely works for our labs to jump in.
-Have a S on order and this gives us some things to think about and hope get updated. My wife still likes it but I'm a little on the fence.

How far in advance did you ask them about getting an S and who did you ask? I have a service appointment in a month and would love to be able to get an S for a loaner to try it out. Been thinking about switching over from the T to the S.

 

[WSea]

How far in advance did you ask them about getting an S and who did you ask? I have a service appointment in a month and would love to be able to get an S for a loaner to try it out. Been thinking about switching over from the T to the S.

About 2 days before appointment and I did it thru the app as if adding another service item.
I did get a vm from Rivian's 855 number telling me they weren't using any R1Ss as loaners. And... the morning of my appointment I got an email about an enterprise rental reservation so it was a surprise to get the S.

 

[LevelHeaded]

I’m taking delivery in Bellevue in a couple days ?

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