FINALLY, getting key fob replaced (2 mo) UPDATE: (TRUCK BRICKED)

[brancky3]

Scary thing is, the tow truck driver is apparently a Rivian specialist and said he's come across this 250 to 300 times just in the SoCal area alone!!! That's a big number considering the number of trucks sold, let alone the number sold in SoCal. He definitely knew what he was doing.

Sorry you're going through this, but I don't believe for a second that he's seen this 250 to 300 times. There's no way - Rivian would be in deep trouble if this was the case.

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[kizamybute']

Sorry you're going through this, but I don't believe for a second that he's seen this 250 to 300 times. There's no way - Rivian would be in deep trouble if this was the case.

That's what he said, but possible he could have meant 250-300 Rivian tow jobs total, for various reasons. The guy definitely was very familiar with the Rivian. Knew exactly how to "break in", knew exactly where the jump cables were in the back and knew exactly how to remove the plastic from the frunk to reach the batteries. Also knew that the truck, when in park, doesn't lock the front wheels, just the rear, so was prepared with skates for the rear tires. So no doubt he's had plenty of experience with them. Honestly, he was quicker at accessing these areas than was the Rivian Tech. But, possibly they weren't all bricked vehicles. Then again, everything he did to mine would only be necessary if the vehicle was bricked.

Rivian also seemed pretty well-versed in what processes to try. Sounds like the 12V batteries have definitely been a recurring issue. They didn't hesitate at sending two batteries with the mobile service tech. Unfortunately, in my case, appears that it's something more than just the batteries.

Waiting to hear from them, hopefully today. My truck is in the 7,000 to 8,000 vin range.

 

[kizamybute']

Well.....apparently it's pretty serious. Rivian has had the truck for a full day and still haven't been able to get it to wake up.

Very odd. Truck drove just fine on Sunday. Completely normal. Then, sits for a day before attempting to drive again on Tuesday and completely dead.

Hopefully will hear some better news tomorrow.

 

[srwaxalot]

OK, but I was only responding to the part I quoted.

As far as the service appointment, well when I had to get a new fob for my Toyota a few years ago I had to order it from the parts department at the dealer and had to pay a large programming fee and wait for a few weeks to get it. I don't know about other manufacturers - I've only had to replace a fob that one time.

I was able to buy Knock off STI key fobs for my WRX from eBay. Programming them was to cycle the key 10 times, then holding the unlock button while opening and closing the drivers door a few times.

 

[kizamybute']

Received a call from Rivian this morning. Apparently the CGM (Central Gateway Module) failed. They are ordering a new one and hope to have it Monday. Apparently an easy fix once they have the part. Whatever that part is, it sure as heck is important!

Ran an internet search, only found two other instances of the CGM having to be replaced and of those two, one was mis-diagnosed and wasn't the CGM after all. So, at least in terms of what's been made public, this appears to be only the second failure of the CGM. The first one said it was related to it not updating properly with the truck when an update was installed.

Considering my last update was several weeks ago, I'm doubting that mine was related to a software update. Could be possible, but unlikely it would have driven fine for 3 +/- weeks then all of sudden failed.

So, if your truck / SUV ever goes completely dead and jumping it doesn't work and replacing batteries doesn't work, when you call Rivian, mention the CGM (Central Gateway Module) as the possible culprit.

 

[Zoidz]

Getting a little frustrating. Apparently there is no way to open the doors if it won't respond to the key card, app, phone key, fob, etc. Apparently Rivian has tools at the service center that allow them to "break in" to the vehicle, but not something the mobile service techs carry with them.

Thinking there's a possibility that now that the 12V batteries have been replaced, the truck just needs to rebooted as my app now shows 0 miles, all doors open, all windows open, frunk open, etc, etc. None of which is accurate. If there's a way to get the damn door open, might be able to just reboot the system. Unfortunately, Rivian really screwed up in not building a back-up way to enter the vehicle if it goes dead. Never heard of that in any other car. You can get to the frunk manually, but not the cab of the truck. MAJOR oversight in the design process of this thing.

Should be a pull cable in the frunk or something. Or they need to create an actual keyed opening. something, anything!

Still waiting. Tech is waiting to hear from supervisor at service center to determine next step.

Gotta think that after this issue with the R1, the R2 *will* have a manual release for at least one door. Better yet, add/retrofit to the R1.

Or update the key fob, lol.

 

[kizamybute']

IT'S ALIVE!...I think!
DIdn't hear from Rivian today, but was receiving constant notifications on my phone that the truck was ready for an update and that it had been updated several times.

I checked the app later and after days of showing "---" for miles remaining, all windows, doors, frunk, etc being open, etc, it now shows range remaining again. Showed just the window being down.

So it appears the part came in early and they got it back to life today. They have a couple of other things to deal with, including my front air suspension sagging when parked. I assume I'll hear something Monday. But happy it appears to be showing vital signs again!

 

[kizamybute']

Still hadn't heard from Rivian so called them today. As I assumed, they did replace the GCM and the truck is alive and well again. They were just waiting for the Air Suspension parts to come in, which they expect this afternoon. Might have the truck back by this evening.

 

[kizamybute']

Got the truck back today. All appears to be good. Will check the front suspension tomorrow, but it had been sitting at Rivian for a few hours and was still and full-height when I arrived.

Truck is alive and well again!

And now have two functional key fobs.

I posted a detailed post regarding just the suspension and bricking issues since this thread is a mix and match of everything. It provides the lessons I learned through the process, just in case they may be helpful to others in the future.

www.rivianforums.com/forum/threads/resolved-truck-bricked-jumping-12v-front-air-suspension-sagging.11657/#post-263298

 

[cbrcanuck]

Got the truck back today. All appears to be good. Will check the front suspension tomorrow, but it had been sitting at Rivian for a few hours and was still and full-height when I arrived.

Truck is alive and well again!

And now have two functional key fobs.

I posted a detailed post regarding just the suspension and bricking issues since this thread is a mix and match of everything. It provides the lessons I learned through the process, just in case they may be helpful to others in the future.

www.rivianforums.com/forum/threads/resolved-truck-bricked-jumping-12v-front-air-suspension-sagging.11657/#post-263298

Great info on this thread, thanks for doing all those updates. Will be so useful for people to read. Though it would be nice if no one ever had to

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