Gen2 USB Drivecam Not Working

[Supratachophobia]

Anyone else having an issue where the USB drive will get detected and you can turn on Drivecam but it doesn't record anything? And if you make a manual recording with the button, the video file has a crossed out folder icon and won't play?

Drivecam lists the drive correctly, but if you unplug and replug, it doesn't show up at all anymore. Now, if I wait 3 days, it will do the whole process over; detect drive but not record.

Whenever this happens, the center console USB ports won't charge either.

Using the T7 1TB USB drive for reference.

Sponsored

 

[katierivs]

Yes same problem in my Gen 2, but I haven’t tried recording anything. No power to the USB ports.

 

[Supratachophobia]

Yes same problem in my Gen 2, but I haven’t tried recording anything. No power to the USB ports.

Any of them? I went around and tested, they all charge phones except the ones in the armrest.

Have you scheduled a service visit? They seemed at least familiar when I mentioned the issue

 

[RivianPGH]

Just for the sake of counterexample, drivecam recording from my Gen2 has been working for me. I use the right USB inside the center compartment. I forget the exact equipment I have but it’s basically a micro SD card with USB-C adapter (pretty sure based on a recommendation I read on here a year ago).

 

[PeoriaPete]

This is unfortunately a known issue/bug for 2025s. I submitted a ticket last week after noticing the same issue. Rivian contacted me immediately and we're setting up an expedited repair/service visit. It cannot be fixed by mobile repair; it has to been taken to the service center. Recommend you submit a ticket in the App and they will get you sorted quickly.

 

[twraps]

Same issue here

 

[Supratachophobia]

This is unfortunately a known issue/bug for 2025s. I submitted a ticket last week after noticing the same issue. Rivian contacted me immediately and we're setting up an expedited repair/service visit. It cannot be fixed by mobile repair; it has to been taken to the service center. Recommend you submit a ticket in the App and they will get you sorted quickly.

Any idea what the issue is?

 

[PeoriaPete]

Any idea what the issue is?

Not sure exactly. But sounds like something as easy as not having the USB outlets properly seated or plugged in during assembly. They suggested it is an easy/quick fix, I think. Given the number of folks affected, witih the QA process I suspect Rivian would have nipped this in the bud by now so that future trucks won't be affected. (My R1S was mfgr'ed in MAY 2024), took delivery in early July.

 

[amcg3]

Same here. Now I check before I leave to make sure gear guard is on in case of any incidents. Do a soft reset to clear the error

 

[Supratachophobia]

Not sure exactly. But sounds like something as easy as not having the USB outlets properly seated or plugged in during assembly. They suggested it is an easy/quick fix, I think. Given the number of folks affected, witih the QA process I suspect Rivian would have nipped this in the bud by now so that future trucks won't be affected. (My R1S was mfgr'ed in MAY 2024), took delivery in early July.

Well, the clip that holds the rain/high beam sensor to the windshield also wasn't clipped on. So certainly so QA stuff during assembly is concerning because I can't help but whoever what else wasn't seated properly.....

 

[twraps]

This is unfortunately a known issue/bug for 2025s. I submitted a ticket last week after noticing the same issue. Rivian contacted me immediately and we're setting up an expedited repair/service visit. It cannot be fixed by mobile repair; it has to been taken to the service center. Recommend you submit a ticket in the App and they will get you sorted quickly.

any news on this? Did you go to the SC?

 

[BrianB]

Not sure exactly. But sounds like something as easy as not having the USB outlets properly seated or plugged in during assembly. They suggested it is an easy/quick fix, I think. Given the number of folks affected, witih the QA process I suspect Rivian would have nipped this in the bud by now so that future trucks won't be affected. (My R1S was mfgr'ed in MAY 2024), took delivery in early July.

Ditto my early July delivered Gen 2 R1S. Service appointment in a month in Houston.

 

[PeoriaPete]

any news on this? Did you go to the SC?

yes. Service called me on Thursday and confirmed it is only a software bug. No need for in person service. This should be hot fixed in next update in ~two weeks.

 

[twraps]

T

yes. Service called me on Thursday and confirmed it is only a software bug. No need for in person service. This should be hot fixed in next update in ~two weeks.

That's great news!

 

[PeoriaPete]

Update: This is fixed. After last software update I am good to go.

Sponsored