Tanquen
Well-Known Member
- First Name
- Hope you enjoye
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- Mar 23, 2022
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- California
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- Model S, Nissan Frontier
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| Got this today. As we shared last week, we’re taking every opportunity to get you into your new Rivian as quickly as possible. With that in mind, here’s what you can anticipate with our current purchase process. For many of you, this will be the first time purchasing from a direct-to-consumer automaker. We've blended digital, self-service options with dedicated Guide support so that you can move as fast as you want while having all the assistance you need. 1: Prepare for purchase As you approach your estimated delivery window, you can prepare by:
2: Confirm and sign Once your Guide reaches out, there are two steps you’ll need to complete promptly. From the point of Guide contact, you’ll have 72 hours to confirm your order via phone, SMS or email. Once confirmed, your order is locked, and a Preliminary Buyer’s Agreement will be generated and immediately emailed to you. From there, you’ll have 48 hours to sign and submit this document. We understand that things come up and some of you may require more time. If you’re unable to complete these two steps within these timeframes, we'll un-match you from the proposed vehicle and reach out again in the future when we have another build slot for your vehicle. After you’ve confirmed your order and signed the Preliminary Buyer’s Agreement, we’ll begin the process of entering your vehicle into our production queue. No additional action is needed until you’re invited into the digital purchasing process. 3: Complete the digital purchasing process Once your vehicle is ready, you'll be invited into the digital purchasing process. You’ll have six days to complete this eight-step process and take delivery. Not all steps are required, so only review the options you need to complete your transaction. 1. Title & Registration: Determine who will be listed on the title including any co-registrants. 2. Trade-in: Get a trade-in estimate and coordinate your trade-in if applicable. 3. Financing: Apply for financing through Rivian Financial Services, bring your own vehicle financing or select cash payment. 4. Insurance: Choose if you’d like to insure your vehicle through Rivian Insurance or a third-party. In either case, make sure your Rivian VIN is added to your insurance policy. 5. Uploading Documents: Upload all required documents. 6. Sign Contracts: Electronically sign your vehicle contract. 7. Payment: Select your preferred payment method for your vehicle. 8. Delivery: Let us know how, where and when you’d like to take delivery of your Rivian. Still have questions? Take a deeper dive into the digital purchasing process in our Support Center. Depending on your specific situation, purchases can be completed in as little as 20 minutes. Your Guide will be there to assist you every step of the way — from order confirmation through delivery day and beyond. The CEC is also standing by to support those who haven’t been contacted by a Guide just yet. We hope this helps simplify the days leading up to your delivery. If you have any other questions about buying a Rivian, don’t hesitate to reach out. More soon! Tony Caravano Head of Customer Engagement |
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