Get Ready for the Purchase Process Email

[ORFynder]

CS confirmed that the email is meaningless in terms of impending anything. Was supposed to go to all pre order holders. CS apologized for the confusion.

I don't know if CS really knows who if it was supposed to go to all pre holders or a subset of pre holders as they communicated to me this morning that it shouldn't/didn't go to all.

Sponsored

 

[junkanoo]

I got it as well... even with the truck sitting in my garage for the past month and a half.

Somebody is going to write an interesting book about the early days at Rivian.

Unfortunately, the title: The Gang That Couldn't Shoot Straight has been taken.

 

[Khaneric]

Somebody is going to write an interesting book about the early days at Rivian.

Unfortunately, the title: The Gang That Couldn't Shoot Straight has been taken.

haha yeah, i actually got a follow up email last night saying "obviously this email wasn't meant for you, sorry about that"

 

[Citibeach]

Just so you all are aware, the process is a complete mess. Weds I filled out all paperwork and paid in full, then was given a delivery date of today. Within 5 hours of setting up delivery they cancelled my delivery and contacted me to say my truck wasn’t ready. Gave me nothing else, no timeline. Nothing. So here I wait, back to square one, onky now paid in full, but no truck, no information, and a clueless guide.

 

[Mygrain]

No email. No delivery window. But, hey ... it's only been 38 months since I reserved. No confidence.

 

[OverZealous]

Somebody is going to write an interesting book about the early days at Rivian.

Unfortunately, the title: The Gang That Couldn't Shoot Straight has been taken.

How about, Skiing Uphill: How Being Adventurous Wasn't Enough for One Auto Startup

Edit: Apparently Blade says "Ice Skate Uphill", but you get the point.

 

[frostbit3]

CS confirmed that the email is meaningless in terms of impending anything. Was supposed to go to all pre order holders. CS apologized for the confusion.

CS also said OC wasn’t delayed until the day it was announced that it was. Not knocking on CS as they’re only saying what they’re told, but they don’t know much more than we do most of the time it seems.

 

[AdamUCF]

CS also said OC wasn’t delayed until the day it was announced that it was. Not knocking on CS as they’re only saying what they’re told, but they don’t know much more than we do most of the time it seems.

That's extremely normal in many different realms. Enthusiasts typically know more about a product/service/company than the frontline support. What they have that we don't is access to internal resources but they are often not inclined to do the legwork and/or aren't really given much.

 

[ironpig]

CS doesn’t know anything but people keep quoting them like they do.

Guides know a little more but probably only what they can access on their software so if your truck comes in to a service center and fails QC they only find out after the fact and then have to tell you.

Just don’t pay them until your guide says your Truck has passed Service Center QC and is ready for delivery. They are clearly still figuring out protocols.

 

[abirozy]

haha yeah, i actually got a follow up email last night saying "obviously this email wasn't meant for you, sorry about that"

Yep. got same one. ;-)

 

[GPowers]

It fooled me too and I have a Guide. Got excited then the big let down s as it was a generic email first thing in the morning. THEN around 4pm, the same day, I got a text from my Guide telling me he had a VIN for me and to look for the 8 step email. Should get the R1T some time this week 5/9/22.

Sponsored