Guide Contact Timeliness

[shimps1]

I have an R1S from the shop (picked out Sunday night,) that I am trying to get delivered next Wednesday. I reached out Monday morning to try to schedule factory delivery, and didn't hear back until late that afternoon. Can't do factory, need to do service center, since the R1 is already on the way. No big deal.

I texted yesterday morning asking if they could ship the wall charger ASAP, so I could get it installed prior to the R1 getting here. No answer. I texted again this morning, and still have not heard anything.

Is there a better way to get an answer? Should I call? I figured texting would be the most convenient for them, and I know it's the end of the quarter, so they are probably swamped, but I do want to get everything settling so I don't have to delay delivery.

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[Smeek]

I don't have an answer for you but i will say i am having a similar experience with my "guide". as it gets closer to pickup, last minute questions are just ignored it seems. Very frustrating.

 

[portdirect]

I'm sorry you are in this position, unfortunately you are not alone. Our guide has been by far the worst part of the Rivian we have had to date - to the point where we almost considered returning our R1T*. Thankfully the rest of the experience has been so great we have placed an order for an R1S, knowing that our guide would be a complete black-hole.

* They did not reply to a single message, until escalated upon (not something you want to do while spending ~$90k).

 

[UnsungZero_OldTimeAdMan]

Each guide probably handle hundreds of accounts. They are not your personal concierge waiting on your beck and call. Put yourself in their shoes. Give them time to work, as you would want time to work through every task.

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