MIA Guide

[njech7]

That’s strange I’m in Dallas proper, but my order was in 10/21 and I had an August-September date. I had a pretty simple config of el cap/BM/21s. Was trying to pick something that I liked, but had a chance of a quick delivery.

I wouldn't be shocked if the 21s are holding you back. I did get put in the shop about a month back with the same delivery window (I'm a 2/21 order) and I was seeing no vehicles with 21" wheels. I am getting my vehicle today with the 21s so they seem to be coming back in stock so I'd be willing to bet you'll hear something fairly soon. Good luck!

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[Abd37]

I wouldn't be shocked if the 21s are holding you back. I did get put in the shop about a month back with the same delivery window (I'm a 2/21 order) and I was seeing no vehicles with 21" wheels. I am getting my vehicle today with the 21s so they seem to be coming back in stock so I'd be willing to bet you'll hear something fairly soon. Good luck!

Yeah that was my concern too, but I can’t actually get any information from my guide and she doesn’t seem that interested in helping when I talk to her. I’m super flexible on my config and would take pretty much any color other than yellow and would even take the FE interior on most colors. Largely indifferent on the wheels and just picked the 21s for the range since I didn’t have any use for the 20s. If it got me a truck I would take pretty much any wheels though.

 

[njech7]

Guides don't know much about supply chain things, or are at least coached to not put themselves into that position as I'm sure they are many steps away from sourcing and what parts are available and not available. Good luck getting into the shop!

 

[the long way downunder]

My guide was basically a voice operated menu system with no actual function. I found it just as useful to call RIVIAN5.
But never mind, their role in the process is to close the sale and get you onboard as a new customer, after that paperwork is done, they don't impact the process.
The leap forward in the ownership experience is to take delivery and get in touch with the local service facility team – they "own" the service of your vehicle and get things done.
At least, in my experience. : )

 

[cbuckley]

Based on testimonials from this site, the guide experience is all over the map and ranges from excellent to ghost-mode.

I did not contact my guide at all prior to delivery but needed him after delivery and making contact by phone, email, or text was challenging at best. I tried to avoid my guide but was told by general CS that my guide was the only one that could help with my issues. Despite telling them that my guide was MIA, they wouldn’t help me other than telling me that they can see that my guide at work and offering to ping him via their MS Teams-like software.

 

[bmcenaney]

Based on testimonials from this site, the guide experience is all over the map and ranges from excellent to ghost-mode.

I did not contact my guide at all prior to delivery but needed him after delivery and making contact by phone, email, or text was challenging at best. I tried to avoid my guide but was told by general CS that my guide was the only one that could help with my issues. Despite telling them that my guide was MIA, they wouldn’t help me other than telling me that they can see that my guide at work and offering to ping him via their MS Teams-like software.

I’m curious how many people get that calendly link for their guide. After multiple attempts trying to contact him, he sent me his calendly link. Rather then calling, emailing, or texting now, I just put myself on his calendar and he calls me. Seems like that would would be the best solution to all of these guide communication issues.

 

[Abd37]

I’m curious how many people get that calendly link for their guide. After multiple attempts trying to contact him, he sent me his calendly link. Rather then calling, emailing, or texting now, I just put myself on his calendar and he calls me. Seems like that would would be the best solution to all of these guide communication issues.

I finally realized my guide had it in her email signature, but she had never actually shared it with me. I had only communicated with her over text and the phone until yesterday when I sent an email to request that they refund my down payment while I am waiting on a new truck. Would have saved us a lot of annoyance if she had just shared it since I was resorting to just blowing up her phone to get a hold of her.

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