kanundrum
Well-Known Member
- Joined
- May 2, 2020
- Threads
- 217
- Messages
- 3,976
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- 12,107
- Location
- Washington, DC
- Vehicles
- Giulia QV, R1S (S00N)
- Occupation
- IT
- Thread starter
- #1
So My R1S was delivered with the following issues
1:15pm Will Arrives
Will was a former Subaru tech who was mega cool and we got to talking about Rivian, Cars, and the company. He is a huge fan of the company and from what I can gather genuinely loves working for Rivian. I told him about the other issues and his exact words were the following:
If the company is made up of people like Will I will have infinite patience and be a life long customer. It was such a great experience, I low key would love more reasons for him to come back out (not really LOL).
Pics of Fixes
Before
After
Old mat in the back
- Squeaky seat(Fixed)
- Infotainment reporting Wrong Wheels/Tires Coded to the Vehicle(Fixed)
- Incorrect Floormat(fixed) Somone from Richmond drove up in a R1T service truck to deliver a floormat.
- Window making some noise when going down
- Some paint issues
1:15pm Will Arrives
Will was a former Subaru tech who was mega cool and we got to talking about Rivian, Cars, and the company. He is a huge fan of the company and from what I can gather genuinely loves working for Rivian. I told him about the other issues and his exact words were the following:
He told me his schedule and yes these folks work hard, but they are mega knowledgeable and solved my first three issues. He also recorded a small video for @fletch on a minor issue he is having so he was mega cool for doing that.Whatever issues you have, submit them, even if they are minor, it makes us better and helps us delivery a better product. We are going thru growing pains right now and we are all working hard but don't take it easy on us, just give us time to solve things. If you can live with some defects until the schedule clears up at the very least record them the day you get the car, do a full inspection, submit the tickets so they are at least documented for future repairs/fixes.
If the company is made up of people like Will I will have infinite patience and be a life long customer. It was such a great experience, I low key would love more reasons for him to come back out (not really LOL).
Pics of Fixes
Before
After
Old mat in the back
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