Oct-Dec 2022 Delivery Windows

[ironpig]

Be careful what you wish for...

I'm one of those "lucky" early guide contactees who elected to change his config for earlier delivery. I've just posted this separately as a thread, but I figured as an Oct-Dec 2022 delivery window, I should add my experience to this thread:

Whelp, this is disappointing. TL;DR: Discovered there is a giant 1.5 foot horizontal dent in tailgate on my R1T that is supposedly being delivered on Monday... what should I do?

Stopped by the Orlando SC to see if I could speak with anyone regarding my R1T pending delivery. Originally, delivery was scheduled for 5/26. I received a text from someone in CS (not my guide) that there was "a complication" during pre-delivery inspection and that delivery would have to be delayed until 6/1.

Come 5/31, I get an email notifying me that my delivery date has now changed to 6/3. That's strange - especially as there was no other communication from anyone at Rivian on this. I quickly changed my date back to 6/1 in the configurator, and decided to write CS. Again, didn't want to bother my guide as my past experience with the original delay came from someone else in CS. CS chat indicated they'd get my guide in contact with the delivery team in Orlando and that the guide would give me a call - this took a couple hours, no big deal.

My guide indicated that the delay to 6/3 was not in error, and that the delivery team would need more time to deal with the "complication." I pushed a little further - "do you (Guide) know what the issue is? How concrete is it that it can get dealt with by 6/3?" No better information could be provided, but they were sure that delivery would occur 6/3.

I've had no contact from the SC. I can't find a phone number for them. I live 10 miles up the road, so why not go over there and see what's up? I know that the Orlando SC is operational - at least in the sense that trucks are being serviced there for customers who can arrive and drop them off/pick them up. I've seen that other forum members have stopped by and had chats with the delivery team and been invited to check out some same R1Ts at this location.

So, upon my arrival I see that the singular employee is busy with customers who are in for service - no problem, I'm not in a rush, and I haven't seen so many R1Ts yet (only the one I test drove) so I want to scope out the different colors, poke around, maybe I'll find mine. A nice series of Limestone - El Cap - Midnight is in a row to check out. Not many with the A/T brights - I figure that'll be the best way to identify my LG in a field of LGs.

I scope out several R1Ts with similar config to mine, but I'm really looking for those A/T brights - those aren't on many of these Launch Greens. Oh! There's one! It's got a red "hold" flag hanging from the rearview. I bet it's mine. VIN check - yup, it's mine. A little dirty, to be expected if it's been sitting around since at least 5/26. Come around the back and...

The "V" and the "I" and the "A" in "RIVIAN" are cratering 2 inches into the tailgate. The triple fold of the deepest impact is to the right of the "N", with a horizontal crease stretching from below the "N" to the first "I." Intermittent white scratches into the paint stretch above, below, and through this massive dent.

Finally, a rep spots me crouching around the back of my R1T. I won't get into the details of our conversation, but I'm livid and they're apologetic. My ire is directed at the process, the (lack of) communication, and the expectation that they could possibly deliver this vehicle at any of the previously agreed-upon timelines.

All I want is some truth. I want some REAL customer service. I wanted to know ahead of time that I won't be getting my R1T before 6/20 (this is when my trade-in evaluation from RIVIAN will expire). Don't keep pushing my delivery date back knowing you can't deliver.

I told them I don't want to talk to anyone else at the SC when I was offered to escalate it in the moment. A VM is with my guide as of an hour ago. What else do I do?

There's no excuse for that kind of communication. They should just get on the phone, tell you there is a dent in the tailgate, tell you when they expect to have it replaced and then discuss your questions and concerns.

Rivian doesn't seem to understand that the best course of action is always honesty. I can handle bad news. What I can't handle, is duplicity.

What should you do? I would call customer service on the phone and ask for a CS Lead. tell them you have a problem with the vehicle you have purchased and discuss it with them. The leads seem to be the only people who can really make things happen.

Also - FWIW - if I were in your situation and there are no other issues with the truck I would have them replace the tailgate and take delivery rather than angling for a different vehicle and all the delays and possible other issues that could happen with that one.

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[mgc0216]

Good to know. Probably means they finished the El Cap batch. Hopefully mine is on a truck heading to California right now.

When i was at the factory there was no evidence of color based batching going on - basically every color was coming down the line. I asked my tour guide about that and he said that they don't batch colors because the paint booth can change from vehicle to vehicle. I didn't delve into it any more, but I assumed that to mean batching happens on interiors, wheels, and maybe shield?

 

[mgc0216]

Launch green has almost no flake, i don't think there should be any paint matching issues. I've usually seen metallic/pearl colors to have matching issues because the different batches of paint have different amounts of flake in it.

I was actually surprised at how much flake is in Launch Green - I have no idea how to compare it to other colors, but it's definitely there and definitely way more than I expected.

 

[momo3605]

I was actually surprised at how much flake is in Launch Green - I have no idea how to compare it to other colors, but it's definitely there and definitely way more than I expected.

Interesting. I saw it in person up close and to my eyes it was way less than the other colors lol. Limestone had a ton by comparison.

 

[Scoiatael]

When i was at the factory there was no evidence of color based batching going on - basically every color was coming down the line. I asked my tour guide about that and he said that they don't batch colors because the paint booth can change from vehicle to vehicle. I didn't delve into it any more, but I assumed that to mean batching happens on interiors, wheels, and maybe shield?

I'm assuming they are batching by color because I switched from Midnight to El Cap, 2 days later got a guide, and everyone within the next few days that were getting guides were El Cap BM interior as well.

 

[mgc0216]

Interesting. I saw it in person up close and to my eyes it was way less than the other colors lol. Limestone had a ton by comparison.

It might be less than others, but it is definitely there - more than I expected for sure (which was none).

 

[momo3605]

It might be less than others, but it is definitely there - more than I expected for sure (which was none).

You can see a comparison here

Rivian Colors, An Up Close Comparison | Rivian Forums - R1T & R1S Owners, News, Discussions, RIVN Stock

 

[mgc0216]

You can see a comparison here

Rivian Colors, An Up Close Comparison | Rivian Forums - R1T & R1S Owners, News, Discussions, RIVN Stock

That picture of the LG isn't really representative of the color in person.

I just went out and tried to get a picture of mine, but couldn't get it to show up. But if I hit it with the light on the camera you can see it. That being said. if FG is flake level 100% then LG is like 15-20%.

I will be interested to hear your impressions after tomorrow (congrats, btw)

 

[Acoustic71]

Update: The orphaned Launch Edition that I matched to just arrived at SSF service center! Car is going in for pre delivery inspection, and have a tentative pickup date of 6/4/22.

Edit: Asked my guide for a pic. And There she is! Feels surreal! (Excuse the potato quality, guide uses some basic sms app for communicating)

[Oggles LE R1T]
"You sure do have a purdy mouth"
[Runs for his life when soon-to-be-owner spots him and gives chase]

 

[Acoustic71]

I wonder if the paint will match...

OMG. For the OP's sake, let's hope so. This has been enough of a cluster flop already.

 

[AllInev]

I'm assuming they are batching by color because I switched from Midnight to El Cap, 2 days later got a guide, and everyone within the next few days that were getting guides were El Cap BM interior as well.

I think there’s way too many other factors involved to make that assumption. Somebody at Rivian knows, but I doubt we here will ever know.

 

[R1Thrilled]

I was originally an Oct-Dec window and I had guide contact Tuesday morning. 8 Steps opened today and i'm currently waiting for trade in valuation to complete them. Pretty excited, delivery TBA.

Config is Adventure, El Cap, Black Mountain Interior, 20" AT, Powered Tonneau

Just a quick update... I got a very exciting text today from the Atlanta service center. I had the option to drive down to pick up on Tuesday June 14th or have it delivered to my home on June 23rd. Being extremely impatient, I chose the 14th!

 

[Darkon]

I am in that group, but having ordered only in Sept 2021, I am still expecting to be delayed. I was quite surprised of the 2022 timeline.

Anyway I might wait for the OC interior so still preparing for a 2023 delivery.

 

[Yellow Buddy]

I think there’s way too many other factors involved to make that assumption. Somebody at Rivian knows, but I doubt we here will ever know.

The new plant tour video from RJ indicated that batching is occurring. In the same video, he indicated that the paint booth is capable of switching colors as each car comes through.

That would confirm batching is occurring, but not necessarily by color.

 

[metroman99]

Got my guide assigned this morning!!!

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