rklopp
Member
- First Name
- Rich
- Joined
- Apr 17, 2024
- Threads
- 1
- Messages
- 18
- Reaction score
- 16
- Location
- SF Bay Area
- Vehicles
- R1T PDM Lge, eGolf (sold), Volvo XC60 Recharge
- Occupation
- Engineer
- Thread starter
- #1
If you have your truck serviced, be sure to open all doors, lids, hatches, and everything else you can inspect when you pick up the vehicle. I had mine serviced, did not inspect, and now I have an issue. The SC left off the entire cowling panel in front of the windshield. How does this happen? Don't they see an extra panel laying around the shop at the end of the day and wonder where it came from? I now wonder, what other parts did they leave off or fail to tighten?
As my '24 RT approached its 1st anniversary, the red "Replace 12V battery" warning appeared on my dash. I made an appointment for mobile service a few days hence. While driving the evening before, I felt a subtle nudge and landed in turtle mode with a warning "Rear drive unit fault." The truck was still drivable at normal speeds. I report the incident to Rivian and we decide to keep the mobile appointment for the 12V battery and see whether the RDU can be diagnosed. It turns out it could not be, so I scheduled a service appointment at the South San Francisco service center for about a week later to fix the RDU and replace the cracked windshield while they're at it. The mobile tech did replace the 12V battery in my driveway.
The SC turnaround was a couple days, and faster than I expected, which I appreciated. The truck seemed back to normal. Oddly, the SC writeup said they replaced the "Primary 12V" battery, which they had just replaced in my driveway. I have not gotten an explanation for the double replacement. It seems clear that the 12V battery was in fact replaced at the SC, because the missing panel needed to be removed to replace it.
I watched while the tech replaced the 12V battery the first time in my driveway and saw the date code on the original was 2022. This means the battery was already two years old when I bought the truck, so that might explain why it died within a year of buying the truck.
At the moment, I have a mobile service scheduled for a month from now (!) to replace the panel, with a promise they'l try to fit me in sooner. I am glad I live in an area where it is unlikely to rain for the next three months, but I am not a happy customer. This issue is due to carelessness, not new design teething pains.
The SC carelessness only adds to my dislike of dealer service. I experienced BMW dealer service leaving out all the screws that retain the same cowling panel on my wagon when they replaced the cabin filter and the Toyota dealer leaving a worklight in the engine compartment, which then dropped down, dragged on the road, and broke the exhaust oxygen sensor. I want reliable independent service shops, but there's no such thing for Rivians, at least not yet.
As my '24 RT approached its 1st anniversary, the red "Replace 12V battery" warning appeared on my dash. I made an appointment for mobile service a few days hence. While driving the evening before, I felt a subtle nudge and landed in turtle mode with a warning "Rear drive unit fault." The truck was still drivable at normal speeds. I report the incident to Rivian and we decide to keep the mobile appointment for the 12V battery and see whether the RDU can be diagnosed. It turns out it could not be, so I scheduled a service appointment at the South San Francisco service center for about a week later to fix the RDU and replace the cracked windshield while they're at it. The mobile tech did replace the 12V battery in my driveway.
The SC turnaround was a couple days, and faster than I expected, which I appreciated. The truck seemed back to normal. Oddly, the SC writeup said they replaced the "Primary 12V" battery, which they had just replaced in my driveway. I have not gotten an explanation for the double replacement. It seems clear that the 12V battery was in fact replaced at the SC, because the missing panel needed to be removed to replace it.
I watched while the tech replaced the 12V battery the first time in my driveway and saw the date code on the original was 2022. This means the battery was already two years old when I bought the truck, so that might explain why it died within a year of buying the truck.
At the moment, I have a mobile service scheduled for a month from now (!) to replace the panel, with a promise they'l try to fit me in sooner. I am glad I live in an area where it is unlikely to rain for the next three months, but I am not a happy customer. This issue is due to carelessness, not new design teething pains.
The SC carelessness only adds to my dislike of dealer service. I experienced BMW dealer service leaving out all the screws that retain the same cowling panel on my wagon when they replaced the cabin filter and the Toyota dealer leaving a worklight in the engine compartment, which then dropped down, dragged on the road, and broke the exhaust oxygen sensor. I want reliable independent service shops, but there's no such thing for Rivians, at least not yet.
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