Proximity Error After Software Update

[AZ Rivntur]

Checking to see if anyone else has had a like experience with the new 2024.47.01 update. My proximity sensor with my phone is no longer working. Here is a list of steps already taken:
1) Read this forum, Didn't see anything on the new update. Looked at previous posts on other updates and tried them:
a) hard reboot
b) infotainment reboot
2) Called Rivian service and we tried many items
a) Uninstalled and reinstalled the Rivian App
b) deleted phone from app/vehicle and re-added it
c) cleared bluetooth history
d) hard reboot
e) removed old phone from history

Nothing has worked and they have created a ticket. Just checking to see if there is similar issues and if anyone has had luck with a fix.
Happy Holidays to all! Jingle Jingle

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[dubthedank3st]

Mine is now proximity unlocking at home after the update even though it is set to lock only at home.

 

[ormondgs]

Mine is now proximity unlocking at home after the update even though it is set to lock only at home.

Me too.

 

[idea man]

Had something similar happening when I would get out of the truck to get the mail (and a few other instances). I'd walk back from the mail box and it would say no key found...though I was holding it in my hand. The workaround that seems to get me going again is to get back out of the truck, walk far enough away so that it auto-locks again, count to 10 and then briskly walk back and have it auto unlock, get in and immediately put my foot on the brake. If I rush it, it makes me do it again. But apart from that it seems to work. Not a fix, but an accommodation. I've been meaning to call and lodge a trouble ticket. Not a great feature in my opinion.

 

[Meinthe303]

Checking to see if anyone else has had a like experience with the new 2024.47.01 update. My proximity sensor with my phone is no longer working. Here is a list of steps already taken:
1) Read this forum, Didn't see anything on the new update. Looked at previous posts on other updates and tried them:
a) hard reboot
b) infotainment reboot
2) Called Rivian service and we tried many items
a) Uninstalled and reinstalled the Rivian App
b) deleted phone from app/vehicle and re-added it
c) cleared bluetooth history
d) hard reboot
e) removed old phone from history

Nothing has worked and they have created a ticket. Just checking to see if there is similar issues and if anyone has had luck with a fix.
Happy Holidays to all! Jingle Jingle

Same issue after the update. Bad time of year to be suddenly pushed back in to manually locking the truck. (Gifts galore), lol. I've forgotten several times and end up sprinting outside to make sure it actually locked.

Plus at times it takes several minutes to recognize the Fob or even the key card on the door.

I tried everything you did, with no changes, so I planned to contact Customer Service, but it sounds like it will become a service ticket. Thanks for doing the leg work. ?

 

[Gmer]

I'm having similar problems as well. Unable to get my R1T to start with phone. Had to use the card to start.

 

[Warmoth]

Been having the same problem after the patch. Started relatively inconsistent, but now it seems to be at least once a day. The only work around has been to get out, lock the car, then unlock and get back in.

 

[Gmer]

My issue seems to have resolved itself - weird but no longer happening. Glad I had a backup when it did though.

 

[Joelle]

Oddly, I was having proximity issues w/ my PaaK and decided to delete my phone. Soft reboots, hard reboots, phone reboots, deleting the app to relogin later, I still can't add my PaaK.
Somehow, the car can't complete the PaaK setup, but proximity lock/unlock is working. I can't do much else w/ my phone and the car though as it's not set up as a key. Waiting to hear back from service.

 

[HaveBlue]

Gen1 or Gen2s?

 

[Meinthe303]

Same issue after the update. Bad time of year to be suddenly pushed back in to manually locking the truck. (Gifts galore), lol. I've forgotten several times and end up sprinting outside to make sure it actually locked.

Plus at times it takes several minutes to recognize the Fob or even the key card on the door.

I tried everything you did, with no changes, so I planned to contact Customer Service, but it sounds like it will become a service ticket. Thanks for doing the leg work. ?

Update: Rivian has had a couple CS reps call and go through all the reset steps with me. No fix yet. Scheduled for a remote service 1/22. The service rep i spoke to yesterday said this does not seem to be a systemic issue, according to him, they have not received a lot of these reports.

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