Quick Guide Rant

[OnePedaler]

I had a similar, terrible experience that almost cost me getting my truck on delivery day due to a non-responsive guide.

You can reach out to [email protected] to get someone to help you more quickly. I used this and was able to get through delivery with their help.

Perhaps someone else here remembers or has the email, but I recall getting an announcement email about there being a PNW Regional email you could use for quicker responses too. Sadly I can't find that email anywhere

We used that “guide so call” email and got great response when our guide was on vacation just as we picked our shop R1S. I recommend it too!

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[jfornelli]

Guide ended up contacting me today, then we talked on the phone. Coincidence....?

 

[SASSquatch]

Our Tesla purchase (for my wife) a couple years ago was easy.

I'm glad it went well for you. Unfortunately with Tesla, it appears that you roll the dice. Some people have your experience but others don't.

 

[ORFynder]

I have gotten to know 6-8 guides over 15 months and all have been great. Still converse with a lot of them to this day. Keep in mind there plate is ramping up with QTR end just around the corner

 

[R1Tmcg]

I had a similar, terrible experience that almost cost me getting my truck on delivery day due to a non-responsive guide.

You can reach out to [email protected] to get someone to help you more quickly. I used this and was able to get through delivery with their help.

Perhaps someone else here remembers or has the email, but I recall getting an announcement email about there being a PNW Regional email you could use for quicker responses too. Sadly I can't find that email anywhere

Found the west regional distribution email

[email protected]

 

[Lpool63]

My guide Jess has been excellent , she’s answered every question within one business day and has been flexible with requests and changes.

 

[woodsbaypoint]

My guide experience is horrible. I was given a name, Ben, and turns out a team of people is Ben. I find this dishonest. Just say it is a team.... Even with a team, Slow to respond, at least a day if I text. 10 hours if I try to call. I asked "Ben" and he said email is easier for us to deal with.

Can't answer simple car purchasing questions such as "how much will my registration fees be?" Even if they don't charge for it at closing they could offer a link to the Utah page where this is easily explained, or better yet, ask where I live and run the calculation. It took longer to explain why they could not help than it would have taken to just send a link or look it up.

I think they have drunk all the cool-aid and have forgotten what service levels look like for luxury purchases.

 

[CANCERDOC]

Once I had my estimate I wrote my guide back with a few questions to prepare for what is needed for purchase and I received a series of bizarre non answers to each question. I’m pretty sure my guide is a bot. It’s literally answers to questions I didn’t ask and zero info on what to expect moving forward.

 

[ironpig]

The guide idea was flawed from the beginning. The idea that you would work with one person from purchase through ownership is crazy. And turnover with guides is notably high.

Just know that someone will reach out when it's time to get your truck, but if it's a few weeks away, it's likely you won't be high priority unfortunately.

I don't think the guide program survives the next 6 months.

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