Recent Plug-and-Charge Problems at Tesla Superchargers

[elatrickWheels]

Over the past few days I’ve had problems with direct plug-and-charge at Tesla Superchargers.
- What *DOES* work is to initiate the charge session through my Tesla membership, and then to plug in.
- What has consistently failed in the past few days is to plug the supercharger directly into my R1S. The car’s charger port goes red (I have a gen 1 R1S) and the display says “unplug and try again.” (I tried that several times, on several chargers at two different stations and it consistently failed.)

I wondered whether there might be some issue with the credit card that Rivian has on file for me, but I checked this and it seems ok. (I’m thinking of trying to plug-and-charge at a RAN and later an EA, next time I’m close to those, but that’s not going to happen for a few days.)

Any ideas what might be going on?

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[VSG]

https://www.rivianforums.com/forum/threads/plug-and-charge-issues-at-tesla-chargers.60635/

 

[PWHesson]

They can be a little wonky. We generally love them as they work well but my wife just found the one in Odessa, TX had issues. First try, half of the pedestals were broken, as confirmed by a Tesla driver who could see that in his app. She found one that worked and all was good. Went back less than 48 hours later and none of them would connect, even the same pedestal that was good 48 hours earlier. Currently don't have a Tesla account but plan to get the app prior to the next road trip.

 

[SlaterGS]

Over the past few days I’ve had problems with direct plug-and-charge at Tesla Superchargers.
- What *DOES* work is to initiate the charge session through my Tesla membership, and then to plug in.
- What has consistently failed in the past few days is to plug the supercharger directly into my R1S. The car’s charger port goes red (I have a gen 1 R1S) and the display says “unplug and try again.” (I tried that several times, on several chargers at two different stations and it consistently failed.)

I wondered whether there might be some issue with the credit card that Rivian has on file for me, but I checked this and it seems ok. (I’m thinking of trying to plug-and-charge at a RAN and later an EA, next time I’m close to those, but that’s not going to happen for a few days.)

Any ideas what might be going on?

Hold up. I can just drive up to a supercharger, hook up my adapter, plug it into my Rivian and it should start charging?
I've always used the Tesla app to initiate charge, have I been missing this feature and is there anything special I need to do in order to use it?

 

[elatrickWheels]

It’s supposed to work this way. It used to work this way for me, but recently that hasn’t been happening. I wondered if that problem had been experienced by anyone else, and if so how I could fix it.

 

[godfodder0901]

elatrickWheels said: Over the past few days I’ve had problems with direct plug-and-charge at Tesla Superchargers. - What *DOES* work is to initiate the charge session through my Tesla membership, and then to plug in. - What has consistently failed in the past few days is to plug the supercharger directly into my R1S. The car’s charger port goes red (I have a gen 1 R1S) and the display says “unplug and try again.” (I tried that several times, on several chargers at two different stations and it consistently failed.) I wondered whether there might be some issue with the credit card that Rivian has on file for me, but I checked this and it seems ok. (I’m thinking of trying to plug-and-charge at a RAN and later an EA, next time I’m close to those, but that’s not going to happen for a few days.) Any ideas what might be going on? Hold up. I can just drive up to a supercharger, hook up my adapter, plug it into my Rivian and it should start charging? I've always used the Tesla app to initiate charge, have I been missing this feature and is there anything special I need to do in order to use it?

Have a CC on file in your Rivian account.

 

[VSG]

First try, half of the pedestals were broken, as confirmed by a Tesla driver who could see that in his app.

Rivian app will show you which pedestals are working. It shows the same information as the Tesla app.

 

[VandalSibs]

Hold up. I can just drive up to a supercharger, hook up my adapter, plug it into my Rivian and it should start charging?
I've always used the Tesla app to initiate charge, have I been missing this feature and is there anything special I need to do in order to use it?

You won't get the membership rate doing this method. But it will charge your vehicle and put the cost on whatever card you have on-file with Rivian.

Same thing for Ionna and EA stations..... and obviously RAN locations.

 

[UnsungZero_OldTimeAdMan]

Hold up. I can just drive up to a supercharger, hook up my adapter, plug it into my Rivian and it should start charging?
I've always used the Tesla app to initiate charge, have I been missing this feature and is there anything special I need to do in order to use it?

Adding to what’s already said, current communication between dispenser and non-Tesla vehicles (plus vehicle’s OEM) does not include verification of Supercharger membership. The only way for Supercharger network to know to charge you membership rate is by you initiating session through Tesla app, and plugging in only after the app has completed its initiation and have instructed you to plug in. Under normal conditions it should take only a few seconds—i.e. doesn’t take much more time than plug and charge, if any at all.

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