Rivian R1S Died Today

[Ioman]

Hi! Just a quick question. Might've missed it in the comments. When you say "I still took it to the Rivian support center", how long was it between the issue and when you took it for service? All the threads on here about people waiting months for service, it sounds like you were just able to head over there immediately after the issue occurred? How long did they say before they'd be able to take a look at the vehicle?

Yup, took it over immediately and dropped it off. It was after hours so had to fill out a form and use the key drop box. No clue how long they will need it for.

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[moosehead]

I have whatever the latest version is. I update my R1S every time it asks me to, it currently says no updates available.

On your Rivian phone app, you can see Vehicle updates at the bottom of one of the main pages, this will tell you which software version you currently operate.

 

[JBo1828]

You know, when picking up my R1S at service center last year, I saw about two dozen R1Ses with misaligned lift gates. The only one complaining about it online, though, appears to be me! ?

Mine was HORRIBLY misaligned. Took to El Segundo service center and they realigned it but it was worse (off side-to-side, rather than vertically); took them two more tries, but it’s pretty spot on now. They kept insisting that it was “within spec” ??‍

 

[Ioman]

On your Rivian phone app, you can see Vehicle updates at the bottom of one of the main pages, this will tell you which software version you currently operate.

42.1 is the update I have

 

[moosehead]

42.1 is the update I have

Thanks. Would please be interested in hearing your Service Center's response and exactly how they rectify your issue. Cheers.

 

[Ioman]

Thanks. Would please be interested in hearing your Service Center's response and exactly how they rectify your issue. Cheers.

Will keep you all posted.

 

[Ioman]

Service called today. If I understood him correctly, my Rivian and a bunch of others were not able to "take" the latest software update correctly. He is going to roll it back to a much earlier software version, and then update it again from there to make sure its on the car working correctly. Just in case that doesn't work, he ordered a new control module as a backup. I should have it back tomorrow - so a quick turnaround time. He said Rivian should have a fix out soon to address this issue.

 

[Donald Stanfield]

Feel free to call your guide or call for service and see how long it takes. Four months ago it was 15-30 days, today, 45-60 days. Good luck

First off, if you're going to reply to me at least quote my post so that I get the notification. Learn how to use the forum. Next up, your "evidence" is that service appointments are longer? LOL correlation doesn't equal causation and even having the same number of issues per vehicle with more vehicles on the road would lead to longer service times. So basically as I thought you're just talking out of your ass with no evidence.

 

[Donald Stanfield]

It took you all day to respond with “correlation doesn't equal causation”. Brilliant and useless.

I would have responded quicker had you been smart enough to quote me the first time.

 

[Supratachophobia]

This happened to Tesla as they ramped as well. This isn't new. They'll work it out on both the initial quality, and on the service side. They're trying to hire as many as they can as well. Just take a look on Rivian's website.

This 1000 times. This is **exactly** how Tesla was in the early years. Tesla did get through it and they did start to get a handle on service with John McNeill. That is, until he and Elon didn't see eye to eye. Space Karen thought it was ok to let vehicles leave the factory with huge glaring service issues. So McNeill left and service continued to struggle across the board during model 3 ramp up.


All that to say this, Rivian literally has a blueprint on what not to do. And they even have some of the same people who saw the Tesla problem firsthand!

So one of three things is happening:
1. Scaling up is really hard and there's just nothing you can do.
2. Production numbers are more important than QC.
3. The technology is to blame and they don't have controls in place to fix/bypass/troubleshoot.

 

[iansriv]

I am on my 3rd month of ownership so, not as experienced as most here. I have had very minor issues (small door ding at delivery and paint issues) and Rivian is trying to correct those. I have nothing but good things to say about my ownership experience, thus far. None of the issues I read here (panel gap, paint, wind noise etc) concern me as much as a bricked Rivian. I fully agree that we are still in the early stage of production. I just hope Rivian is giving this particular issue top priority.

 

[R1Tom]

I am on my 3rd month of ownership so, not as experienced as most here. I have had very minor issues (small door ding at delivery and paint issues) and Rivian is trying to correct those. I have nothing but good things to say about my ownership experience, thus far. None of the issues I read here (panel gap, paint, wind noise etc) concern me as much as a bricked Rivian. I fully agree that we are still in the early stage of production. I just hope Rivian is giving this particular issue top priority.

They seem to be expediting major issues like bricking. The long waits seem mostly to be NVH, panel fitment, trim issues, etc...

 

[Chrisy]

Since covid hit EVERY OEM struggles with service time this is not a Rivian specific thing.
It took a whole month for my f150 to find a service location that would take my truck for repairs (all others declined straight stating being full and cannot take more jobs) then it took them 4 months(!) to fix it (side of the cab got hit so they needed to change the doors and replace part of the b-pillar). They had only 1 service person who could do body work and he was drowned with cars to fix.

This was nearly two years ago and since then it got worse for everyone. There is not enough mechanics in this country anymore who can/willing to the trade anymore.

My Rivian broke down. SC could schedule me for an appointment 10 days away. They started fixing now and might be done in 10 days. Rivian provided me with a loaner I am using so I am not really impacted by my Rivian being broken.
Ford gave me NOTHING for over 4 months, I was without any vehicle for myself had to use wife's 2door Jeep for everything.

I would say given it is 2023 Rivian offers a very good service compared to legacy auto.

 

[Trandall]

It's literally locking the doors and walking away. Then waiting for the car to go into sleep mode. Walk back and get in, and the car comes out of sleep mode. Not sure why this seems to fix some issues (fixed our audio/bass issue 6 months back), but it does.

Ever had a hangover? sometimes just sleeping it off fixes everything.
Sorry I'll see myself out.

 

[NY_Rob]

Since COVID hit EVERY OEM struggles with service time this is not a Rivian specific thing.

Even before Covid trouble was brewing for service departments in all fields not just automotive repair.
Not many young people in this country want to get their hands dirty any more so service departments everywhere are chronically understaffed. The only way they are going to attract new young people is to offer them a lot more then they are currently offering, which of course means service rates will go up even higher. IMO, mechanics have been criminally underpaid for years based on the difficult manual skilled labor they perform. Now it's time to "pay the piper" and start paying them a decent living wage.

True story... back when I was a college student and even for a couple of years after that I was a marine engine mechanic. The business owner(s) told me on several occasions that if any of the customers ever asked how much I got paid I was told to inflate my salary to justify the huge markup he was making off my dirt cheap labor.

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