Service Center Backed Up in Brooklyn

[R1Tom]

How do you know they are not taking it seriously?

I would argue the opposite - they are taking it seriously because there are 175 job openings on their web site that are field service related, all over the US and Canada. The more likely answer is that they are taking it very seriously but can't hire and train people fast enough. The US government reports there were 10 million (yes 10 million) job openings at the end of April. Hiring is difficult these days.

True. Maybe they are taking it seriliously. Maybe they should been but more forward looking 6 months ago and been able to see this comming? Or do you feel this was an unpredictable situation?

And as far as hiring people goes...just takes an attractive package. There are plenty of service techs in all markets already working someone. Just have to pay what it takes to get them to jump ship.

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[Zoidz]

Totally agree. Arguably placing the first one in Brooklyn was a bad idea to begin with. I lived there for a few years and know very well the hellscape anyone is facing each time a visit is required.

If they had opened that one at the same time as another in PA/ NJ or even DE it would have made much more sense.

I would have welcomed a hellscape this past Saturday!! I took delivery and made the mistake of accepting a GPS routing through the Lincoln Tunnel to Rivan Brooklyn. It took 90 f****ing minutes to cross Manhatten - on a Saturday!!!

 

[Zoidz]

True. Maybe they are taking it seriliously. Maybe they should been but more forward looking 6 months ago and been able to see this comming? Or do you feel this was an unpredictable situation?

I recall looking at their web site 6 to 9 months ago, there were many job openings back then. I think it was predictable, and they knew it was a problem a year ago or more. I just think consumers underestimate the difficulty in finding and hiring people who can qualify to be EV techs. My company hires techs (sometimes referred to as electro-mechanical techs) with similar skills for manufacturing automation install and service. It's not easy to find qualified people or even qualified trainees who will stick with it.

 

[COdogman]

I would have welcomed a hellscape this past Saturday!! I took delivery and made the mistake of accepting a GPS routing through the Lincoln Tunnel to Rivan Brooklyn. It took 90 f****ing minutes to cross Manhatten - on a Saturday!!!

I made that mistake a few times when I first moved there. It’s so tempting because it’s right there where you need it coming from south of the city

 

[Operator]

I think the biggest issue is that we all have brand new vehicles and there is a 3 month wait for service. That screams build quality issues.

 

[technerd]

If they were really serious about service, why not have a second shift at busy service centers, or a different crew to work weekends or something. Having a 3 month back log is just so utterly ridiculous.

But there is no incentive there, because warranty work costs them money, so if they can push you off for 3 months, then why not? Though I don't think they can't afford to get much worse or the sales will start to suffer, eventually.

 

[Electrified Outdoors]

And all new customers should just be aware of these service limitations. For some, it will be no big deal considering how awesome the the R1 is. But for others....probably should be a deal breaker. At least wait till Rivian improves service.

Agree 100%

 

[Electrified Outdoors]

Did we? Because I certainly wasn't expecting a 3+ month wait for a service appointment from a Company that's been planning this out for the past 14 years. I knew going in that it was a possibility that I might run into QC issues, and I thought I would be fine with that considering that I live literally ten minutes away from a SC, but having to take my vehicle in twice already with a several month wait for an apt is making me rethink my position. I can't even imagine having to drive 132 miles and I applaud your patience.

We meaning my wife and I. No I agree with you. 3 months is unacceptable. I had two Tesla's...Tesla was similar in the early days.... especially with QC issues backing up the service centers.

Rivian is going through the same thing. They are trying to ramp up and the QC issues go out the door and wind up at the service centers. Again not making excuses for them but they clearly underestimated.

I would without hesitation tell any potential customer, who needs prompt and convenient service to either hold off until things improve or look at something else.

It's an awesome machine though. I have faith in Rivian that they will get this right.

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