Service not until 6 weeks from today!

[pmorrow]

Picked up my R1T two weeks ago. The removable blue tooth speaker doesn’t work, having a mobile service call to get a new one (two weeks out). Found my rear passenger seatbelts are making terrible noises when used and after driving through some flooded streets, 2ft deep puddles, my horn now sounds like a dying duck. Called for service hoping they could assist at my mobile appt, however, they said it has to be in the service center. Scheduled me for 6 weeks from today. If I knew the service would be so delayed I might not have bought the truck! Had a Tesla recently and NEVER had to experience huge delays like this! Come on Rivian, for what I paid this is UNACCEPTABLE!!

Sponsored

 

[pmorrow]

Picked up my R1T two weeks ago. The removable blue tooth speaker doesn’t work, having a mobile service call to get a new one (two weeks out). Found my rear passenger seatbelts are making terrible noises when used and after driving through some flooded streets, 2ft deep puddles, my horn now sounds like a dying duck. Called for service hoping they could assist at my mobile appt, however, they said it has to be in the service center. Scheduled me for 6 weeks from today. If I knew the service would be so delayed I might not have bought the truck! Had a Tesla recently and NEVER had to experience huge delays like this! Come on Rivian, for what I paid this is UNACCEPTABLE!!

This at the Costa Mesa Service Center

 

[Electrified Outdoors]

Not making excuses for Rivian here. Some folks are waiting 3 months. Tesla has similar struggles in the early days. It will take time for Rivian to open more service centers and work through the backlog.

 

[Guy]

Not making excuses for Rivian here. Some folks are waiting 3 months. Tesla has similar struggles in the early days. It will take time for Rivian to open more service centers and work through the backlog.

It does take time but they could have started sooner. It is ridiculous that coming on 18 months after Brooklyn opened that no other center in the northeast has. The saga over a DC based center was also an example of poor planning and execution.
I am surprised they don’t let mobile service do more and are not more careful with QC at the factory which would help with the number of issues.
They are moving past the early adopters and onto customers who are not as tolerant.

 

[txtravwill]

Unfortunately this is the norm right now, some due to just fleet # versus SCs out there, and a lot of it due to quality of delivery/trucks coming off the line. I've owned since May, and still don't have a perfect truck from delivery - been in shop 1+ months, getting things fixed via mobile still from delivery, dents, issues, blown fuses/modules, etc.

 

[Electrified Outdoors]

It does take time but they could have started sooner. It is ridiculous that coming on 18 months after Brooklyn opened that no other center in the northeast has. The saga over a DC based center was also an example of poor planning and execution.
I am surprised they don’t let mobile service do more and are not more careful with QC at the factory which would help with the number of issues.
They are moving past the early adopters and onto customers who are not as tolerant.

You make a lot of good points. When we made the decision to purchase we expected early in ownership service might be an issue. The good news is that Rivian is taking time with the cars and fixing things vs Tesla which seems to want to get cars in/out as fast as possible.

The T needed alignment and a piece of trim was loose. They fixed everything perfectly. I did have to wait though. Mid May to July 19th before I could get service. They seem to be prioritizing vehicle based on severity of the issue.

 

[Ecupip]

It's not just Rivian. I see posts all the time like this from people scheduling appointments at Ford, GM, and others in bigger metro areas.

You can also bet that Rivian is scheduling based on severity.

 

[Dark-Fx]

 

[COdogman]

Tesla had similar issues with service early on as a company. Rivian will get better - just as Tesla did.

I guess you can sell your Rivian and buy the Tesla that can drive through 2’ of water

 

[PappaBolt]

1. The removable blue tooth speaker doesn’t work.

2. Found my rear passenger seatbelts are making terrible noises when used and after driving through some 2ft deep puddles

3. my horn now sounds like a dying duck.

I’m not making excuses for Rivian. The SC’s are extremely backed up with appointments in some cases taking months. As to the issues above:

1. Have you tried resetting the BT speaker? Instructions in the owners guide.
2. What is the terrible noise? Only when used by passengers? Onset after driving thru water? Did water enter the cabin?
3. Was the horn bad from the start or only after the water crossing? Is it operating n spec but unsatisfying or has it degraded?

I hope service gets you sorted out. In the mean time you might try adding more context if you want to troubleshoot any of this while waiting. It sounds like your truck is still driveable.

 

[JGard18]

yeah, I reported something back in July and I don't have an appointment until mid September, this is in Boston. They need more than one regional service center at this point. They have too many trucks requiring far too many repairs for just one SC per 200 mile radius.

 

[pmorrow]

Thanks for the reply everyone!
1. Yes, I tried to reset the speaker and had the service folks assist me attempting to fix the speaker to no avail.
2. The noise from the shoulder harness is a grinding and clicking noise. It was difficult to even pull the harness out to use it. I see this as a safety issue.
3. I drove through 2ft of water at under 5mph. Three days later the horn sounds a little better. I was surprised it was impacted by so little water.
4. Love my R1T but would have appreciated the folks I interacted with in the purchase process being upfront with me re this service issue so I could have been prepared for these delays in service. Honesty and transparency are important.
5. The Tesla, Model Y, was a good car but not a truck. Wouldn’t go back to it but at least they were upfront with issues and helped me feel like they cared about my issues when and if they occurred.

Once again, thanks for all the input. Looking forward to finding solutions instead of problems. In my opinion though the answer to my concerns would have been less reactive if the companies representatives would address this ongoing and country wide issue in the purchase process, no surprises instead if after the fact.

 

[Donald Stanfield]

Thanks for the reply everyone!
1. Yes, I tried to reset the speaker and had the service folks assist me attempting to fix the speaker to no avail.
2. The noise from the shoulder harness is a grinding and clicking noise. It was difficult to even pull the harness out to use it. I see this as a safety issue.
3. I drove through 2ft of water at under 5mph. Three days later the horn sounds a little better. I was surprised it was impacted by so little water.
4. Love my R1T but would have appreciated the folks I interacted with in the purchase process being upfront with me re this service issue so I could have been prepared for these delays in service. Honesty and transparency are important.
5. The Tesla, Model Y, was a good car but not a truck. Wouldn’t go back to it but at least they were upfront with issues and helped me feel like they cared about my issues when and if they occurred.

Once again, thanks for all the input. Looking forward to finding solutions instead of problems. In my opinion though the answer to my concerns would have been less reactive if the companies representatives would address this ongoing and country wide issue in the purchase process, no surprises instead if after the fact.

You're surprised the horn is impacted from so little water? How many cars can drive through 2' of standing water and be fine again?

 

[connoisseurr]

Consider yourself lucky the wait is only 6 weeks. Many have to wait up to 3 months for service...

 

[pmorrow]

You're surprised the horn is impacted from so little water? How many cars can drive through 2' of standing water and be fine again?

Yes sir!!! I was surprised! My R1T is not a car it’s a truck that can drive through over 3ft of water. The service center was ALSO surprised. End of story Donald!!! Have a good day!

Sponsored