Service timelines update here.

[PowerBugs]

If you can drop off your vehicle much later than your scheduled appointment date if the service center allows, maybe we can post our service timelines in one thread to get an average estimate so that your vehicle is not collecting dust while waiting to be in queue.
Maybe this will help, maybe not.

Service Center: San Jose, Ca
# of Days before in queue after drop off: 4
Service issues: Random screen lags, loose trim, humming noise even in parked and not charging.
Notable Service experience: Service was done for days but no one alerted me, had to be proactive to claim back my vehicle or would have been stucked for the holiday weekend.

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[CANCERDOC]

Lately Costa Mesa has improved a lot and are working on vehicles on the same day they are dropped off n

 

[MikeWilliams_R1T]

I will share my thoughts on the Southeast, with 4 options that are all 4 hour drive away in any direction for me.

I took delivery at the Franklin, TN service center in April of 2024. 4 service experiences with them, all progressively longer. I was only able to get a loaner once. I don’t blame the employees. They have been great. But I think they are overwhelmed. Last time I was there was in March for a new windshield and PTC warranty replacement. The car sat in the queue for a week before they worked on it. Total time at the service center was 9 days.

Shepherdsville, KY service center is excellent. They do all the Rivian drive unit and battery remans there and it is also the parts DC for the eastern US. You will never wait on a part there. They also do not do new deliveries there yet so not quite as many other customers in the immediate area. They also have a fleet of loaners for service customers. Very short wait times (you can get on their schedule quickly) and an almost non-existent queue once you are there.

An honorable mention is mobile service. For where I live, it has become MUCH better now that we have a mobile tech that lives in East TN. I just wish they could do more.

 

[Glembi2]

Looking forward to the opening of the SC in Aldie Virginia. The recent opening of the Glen Burnie SC not too far from the Gaithersburg SC has to indicate strong sales in the DC metro area.

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