Should Rivian honor this request or am I in the wrong?

[Riviot]

Did you pay for PPF in your purchase agreement?

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[gladewater]

Did you pay for PPF in your purchase agreement?

No. I was under the impression it was tossed in. They sent me the agreement without it and said "The ppf would be added later". If it was to be added later at a cost, why didnt they charge me? Is that how ppf has worked for others? You pay in advance only when they have time to apply it before pickup? Genuine questions

 

[R1TCntrlMaIzzy]

Why did the PPF installer accept, "I have a due bill from Rivian", as a guarantee of future payment? I do not believe the OP made that up and also knew to place it on an online order form.

Even if he did get some free wheels, it seems like the Rivian team should pay the installer.

 

[Golfer04]

No. I was under the impression it was tossed in. They sent me the agreement without it and said "The ppf would be added later". If it was to be added later at a cost, why didnt they charge me? Is that how ppf has worked for others? You pay in advance only when they have time to apply it before pickup? Genuine questions

I feel your pain here. It sounds familiar to when my first T was delivered with the power tonneau broke without my knowledge ahead of time. They gave me one of those IOUs saying it would be fixed "within two weeks". They never attempted to fix it, and 18 months after I paid for my PTC I got one. Rivian knows you will end up spending more to sue them than the pff costs, and unless you have something concrete in writing, it is at least 50/50 you lose. Just pay for the ppf & move on. IMO.

 

[gladewater]

Why did the PPF installer accept, "I have a due bill from Rivian", as a guarantee of future payment? I do not believe the OP made that up and also knew to place it on an online order form.

Even if he did get some free wheels, it seems like the Rivian team should pay the installer.

I think he is a newish franchise and got the order through the website rivian sent me to.

I think people generally have a good opinion of Rivian as a company too, which led him to take the leap.

Ill make sure he gets paid, I just think Rivian should pay him as opposed to accusing me of being trying to scam them. Intentional miscommunication or not, I think my perspective is reasonable based on the communications and would hope that they would honor it if only for the customer service.

 

[Mathme]

You got a good deal...pay for the PPF and be done with this episode. In the future -- on any car deal -- make sure that promised items are on the promised due form at pickup. Ya need it in writing before driving away to avoid any confusion and hassle down the line.

 

[RivAW]

At the end of 2023 I was waiting on an R1S with 21s and PPF. A sales agent reached out a few days before 12/31 to say we have the color you want with 22s and no PPF, but if you take delivery before the 31st we will give you a set of 21s when they are available (you can keep the 22s) and add me to the list for the ppf. I took the deal.

Fast forward to May and I haven't heard from Rivian about either. I called and pushed a little harder and got a date to pick up the wheels and a text saying to go to the ppf company's website and type in "I have a due bill from Rivian", and someone will reach out.

Wheel pickup went smoothly, and a local ppf company scheduled me and applied the ppf.

Now the ppf company having trouble getting paid. My guide just called me to tell me I was never promised ppf for free, being put on the list was just a "price match" list. I probably wouldn't have gotten the ppf if I didnt get the text with the instructions to go to this certain website and say I had a due bill from rivian, but my guide says that agent was just confused. My guide also told me I was deliberately misinterpreting what had been said but that he couldn't share the transcripts of past conversations because those were private. No one ever said anything about paying or price matching for the ppf, but my guide also says they never said the word complementary. I feel bad for the local installer and feel like my sales agent and guide may have been deliberately vague with me. AITAH?

By your own statement, you were supposed to be added to the list for PPF (to make up for the available vehicle not having it)...that doesn't mean you get it (or deserve to get it) for free. Just pay for the service/product you received as part of a decent deal and don't try to make something of it that it's not...

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