Some people's kids...

[Mathme]

I'm ALWAYS leery of Internet influencers as who's to say the have discernible knowledge on the subject they are reviewing AND what's the financial backing for it? Are they praising the product because it was given to them (maybe at a steep discount)? Are they talking up a great travel location and how pretty it is (if you've ever seen one of their entourages making videos you'd know).

I like this forum as it is composed of many people with varying opinions and similar experiences related to Rivian. If I don't know an answer, I can usually search for it, or ask...someone is about to give an honest reply.

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[UnsungZero_OldTimeAdMan]

As I think about it, I wonder if the moderators could start a new "Bitching and Complaining" forum separate from the general one... That way everyone knows going in that what is being shared is just that, rather than seeking legitimate feedback?

Might even be worth locking replies ?

Wouldn't make any difference. It's like herding cats. Cats will do what cats do and not stay in the "lanes" you want them to go.

 

[hammick]

Wait. I read this thread to see how spoiled little Johnny brat neighbor gouged your Rivian with his new dirt bike he didn't deserve.

 

[COdogman]

Wait. I read this thread to see how spoiled little Johnny brat neighbor gouged your Rivian with his new dirt bike he didn't deserve.

No, it's just another weird "I should be free to complain as much as I want, as loudly as I want, but you shouldn't be allowed to respond with anything that might contradict my experience" thread.

Go start a blog

 

[wicked2112]

I understand what are saying as someone who directly works in this industry alongside Rivian. What I can tell you is this, Rivian probably does review some of this information on this forum, but it would probably be better if you contacted Rivian directly to address these continued concerns. I have had some issues that required service, but at end of the day - it all got worked out professional.

 

[mkg3]

Just for the context, I have bought 5 vehicles sight unseen, no test drives except on the day buying the vehicle using online service and Costco auto program.

For all of those, I did online research - mostly professional publications and some users forum. I actually jointed this forum just after ordering, in 2021, before Rivian started production.

The thing about the forums in general is that people post issues and it tends to show abnormal amounts of issues the real world no matter what the make and model is.

So if you want to add to the noise, go at it. More effective and direct feedback would benefit Rivian than hoping that they monitor this website.

So I agree, Rivian needs to get better. It has nothing to do with what the vehicle costs. it has everything to do with delivering quality products that meets expectations. They are no longer a small startup. Yes there are other automaker with legacy that struggles with this too - its very difficult.

There's a reason why Toyota keeps getting bigger and most people equate the brand with quality and reliability.

 

[cohall]

The vast majority of users on this forum are thoughtful, helpful, and genuine enthusiasts who are well-versed in most things Rivian. The good, the bad, and the boring.

Threads asking reasonable questions, or for assistance with issues, are rarely, if ever thread-crapped by Rivian "apologists". They almost always generate helpful responses and respectful conversation. If you post an issue or questions in a reasonable, fact-based way leaving out emotion and anger, you'll get a reasonable fact-based response with some helpful insight and tips. There's a million examples of those posts in this forum.

The problem lies in the threads where people, often brand-new members, come here making broad generalizations that are simply untrue. Or post a long rant with a bunch of falsities included, and then are unable to logically absorb any opinion that contradicts their experience before screaming and yelling about trolls and members working for Rivian, or in your case, claiming they're influenced somehow financially by responding. It's just not true. Nothing said or done in this forum will ever have a measurable impact on how the stock performs. People have different opinions and experiences, that's just how it goes.

And then some complaints and posts here include outright lies about things like "most Rivians have been bricked" or everyone hates the software and it's awful. People who come here to complain often extrapolate their own experience into assuming that everyone has their same issues, which is almost never the case. And when that gets pointed out - the posters get defensive really fast, and the thread devolves into juvenile name-calling.

I've been on these forums a long time. I love my Rivians, but they are not without fault. I'm the first to point those shortfalls out when it comes up. The members here are fantastic, and you can learn a ton, get help, and meet great people if you choose to act like a mature adult. If you come here to throw a tantrum, tell everyone why their cars are horrible and everyone should feel the same way, you'll never receive a warm welcome. Real life works the same way.

I genuinely hope you get your issues resolved and your questions answered.

 

[s4wrxttcs]

I don't even bother reading one star reviews. 5 star reviews are almost as worthless. 2-4 star reviews are where a lot of the honest info comes from since there is clearly some thought to balance and reflect on both good and bad. Most people don't write 2-4 star posts though.

I think it depends on the product or service.

Something like a car I can't see rating it a 1 or a 5 and even the scale from 1-5 is too low. I'd use an out of 100 score.

For an Uber driver what rationality would there in anything other than a binary score? I rate them a 5 as long if I didn't fear for my life during the ride.

Cost also plays a massive role in my rating. If my meal is over $100 I'm going to be way more picky than if my meal is $20.

One problem with vehicles like a Rivian or a Defender is they're so expensive and they have to do so many things. It's both a pavement princess and an off-road warrior. Can a vehicle really do both well? Probably not.

Someone like me will want the adventure aspect where I'm more understanding of the handling/suspension than someone who simply wants to shuttle their kids to soccer practice.

What I prefer from a review is seeing what the expectations are.

 

[Tucker74]

Rivian is terrible, my door handle stopped retracting. I fiddled with it, I played with the app, finally acquiesced and opened a ticket. A week later I had to drop it off at the service center and get a loaner R1T. Terrible I tell ya. <satire, but true>

It’s a car, stuff happen, lots of complaints end up here is why the anti-bashing sentiment. Unlike a lot of other cars, we don’t get a bunch of mods or how to fix transmissions yourself around here.

 

[Dark-Fx]

Fair point

But what differentiates whining from sharing honest feedback?

Nuance.

 

[justinkitswa]

No, it's just another weird "I should be free to complain as much as I want, as loudly as I want, but you shouldn't be allowed to respond with anything that might contradict my experience" thread.

Go start a blog

I don't think I intended for it to be that. I was sharing that what I've actually learned from this group is to not rant/vent/share any sort of negative experience or human emotion that I've had with Rivian as a company or this vehicle.

I also don't share the many positive experiences I've had with the car, which could also be equally decisive.

Back to the two-post comparison, no one accused the OP with the battery issue of whining, and I think it was because the post was without emotion. They didn't admit to feeling anything really, apart from an inconvenience of having to deal with an issue.

My point is that words carry weight, especially when you post, on average, 7.9 posts a day over four years. If (honestly) your experience has been nothing but positive, truly I am happy for you.

 

[COdogman]

I don't think I intended for it to be that. I was sharing that what I've actually learned from this group is to not rant/vent/share any sort of negative experience or human emotion that I've had with Rivian as a company or this vehicle.

I also don't share the many positive experiences I've had with the car, which could also be equally decisive.

Back to the two-post comparison, no one accused the OP with the battery issue of whining, and I think it was because the post was without emotion. They didn't admit to feeling anything really, apart from an inconvenience of having to deal with an issue.

My point is that words carry weight, especially when you post, on average, 7.9 posts a day over four years. If (honestly) your experience has been nothing but positive, truly I am happy for you.

You titled your thread “some people’s kids”, then spread multiple falsehoods about anyone who may disagree with you or even share an experience that doesn’t align with yours. So yes, you very much did intend for it to be that. Stop bullshitting.

And yes, my personal experience has (honestly) been terrific. In 2.5 years I have only required 1 service visit to replace my HV battery. They got me in within a week, gave me a loaner, and completed the repair in 6 days. Since then, no issues at all.

My question for you is, why does your negative experience matter more than my positive one? Because in every one of these whiny threads if you simply say “that hasn’t been my experience” the poster melts down and calls you a troll.

My recommendation: Get yourself some therapy.

 

[Donald Stanfield]

Fair point

But what differentiates whining from sharing honest feedback?

That's an easy question to answer. Sharing honest feedback involves discussing issues, both good and bad, without sensationalist language or inflammatory titles. Making a post calling Rivian software an embarrassment, for example, is unnecessarily combative and inflammatory. Most of the "honest" feedback on this forum takes a similar tone, which is why it gets called out.

For an example of honest feedback, look at posts by @portdirect. He's had way too many issues with his Rivian, and he hasn't been shy about posting about them. The difference being that his posts center on his issues without stating them in plain English, without inflating them beyond what they are or sounding like a petulant 5-year-old.

For that matter, the only thing wrong with your post is that you don't understand the distinction between discussing issues and whining. The whole beginning, where you state your issues clearly and concisely, isn't an issue for me, and I suspect it isn't an issue for the others who call out the entitled whiners on here.

Rivian isn't perfect, but they are pretty damn impressive when you consider what else is on the market. With that said, Rivian still misses the mark sometimes. I've owned one since 2022, and in that time, they have made significant strides in expanding their services and improving their deliverables. So long as Rivian continues on their current trajectory, they are poised to have a secure future as a desirable automaker.

 

[kanundrum]

Most People come online to complain and rarely do most people come online to say everything is okay, this is 90% of the Internet fwiw the other 10% is porn.

 

[Time2Roll]

The only complaints I find interesting are the problems the service center cannot seem to get right.

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