Tailgate “not working” Any thoughts

[Sgamer]

Hi, I got this error today “not working” on the tailgate. Has anyone else experienced this and have advice? I checked to see if there was anything blocking the gate or top - nothing there. I reset the car and deleted and reinstalled my app. Same error appears. Thanks for you help

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[Lrak1973]

Any chance you are parked facing uphill on a slope? my driveway is so sloped that I get that error every once in a while. Giving a slight push as it is near closing seems to help. Otherwise, let us all know if you figure out what went wrong.

 

[Sgamer]

Parked on a flat surface.

 

[BCondrey]

Do NOT hit the entrapment button thinking this may fix this or release the tailgate or whatever.

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