Titanium91352
Active Member
- Joined
- May 25, 2022
- Threads
- 4
- Messages
- 25
- Reaction score
- 26
- Location
- Big Bear CA
- Vehicles
- R1T
- Occupation
- Design Engineeer
- Thread starter
- #1
This is the second time around for me with Rivian and it is frustrating as heck. Took delivery of a R1T back in May. On delivery day they said it failed inspection with a misalignment of the roof line with the windsheild causing a centerline bulge. After back and forth with their only solution is I go back in the que and wait for another vehicle, they told me if I took delivery they would fix it right away and it was a simple matter to resolve. I told them I would wait a few days for the fix but they said, no it needs to go through the appoinment process. four months later they gave me the appoinment and when I went to pick it up a week later it had four dents in the driver and passsenger doors. Another week and it was back. Went to pick up our SUV three weeks ago and once again, delivery and service were unable to conect the iphone as a key for either my wife and I. After two hours of rebooting, recalibrating, they said it is probably because of all the sensor traffic at the service center with multiple rivians, take it home and if it doesn't work we will send a mobile unit or bring it back on a flat bed to get this resolved. I offerred to stay and wait but once again, it has to go through the appooinment process.
Three service calls with the assurance if you follow these specific proceedures, it will be hooked up. Two hours later with each of them with no improvement. They told me they will contact service. I just got off the phone with them, no mobile, no flatbed, no history of notes on the vehicle and a mandate for me to drive it in two months later for service. They always just tell you want you want to hear on delivery, then forget the conversation every happened. Twice, we have had the doors freeze shut and the only way to release them is to raise the internal temp. Oh, but I can't do that without the app on an iphone that refuses to hook up. I have owned my Raptor for ten years, no stuck doors, in and out service at the Ford Dealership. Rivian is smart to do more layoffs. At the service center there had to be twenty people walking around saying "can I help you" as I waited. None of which could help. They tell me to get to the bluetooth module is a intensive tear down of the vehicle and a Mobile Unit is unable to do it. My suggestion having been burned twice is to have them put it in writing. Not type a service ticket which is basically I will see you in two months.
Three service calls with the assurance if you follow these specific proceedures, it will be hooked up. Two hours later with each of them with no improvement. They told me they will contact service. I just got off the phone with them, no mobile, no flatbed, no history of notes on the vehicle and a mandate for me to drive it in two months later for service. They always just tell you want you want to hear on delivery, then forget the conversation every happened. Twice, we have had the doors freeze shut and the only way to release them is to raise the internal temp. Oh, but I can't do that without the app on an iphone that refuses to hook up. I have owned my Raptor for ten years, no stuck doors, in and out service at the Ford Dealership. Rivian is smart to do more layoffs. At the service center there had to be twenty people walking around saying "can I help you" as I waited. None of which could help. They tell me to get to the bluetooth module is a intensive tear down of the vehicle and a Mobile Unit is unable to do it. My suggestion having been burned twice is to have them put it in writing. Not type a service ticket which is basically I will see you in two months.
Sponsored
