r1vlife
Well-Known Member
- Thread starter
- #1
Hey everyone,
I had my first mobile service yesterday morning where the senior technician flashed my R1T so that it shows right color in the UI and installed the passenger door handle trim.
Here are some pictures that I took.
Preparing to flash. See how it's still displayed in El Cap Granite.
Now correctly showing Rivian Blue!
The kitted out service truck
The senior service tech I spoke to was great and he was able to realign my tailgate to get a more consistent opening experience and worked on my driver's door gasket and window gasket as well. He was able to explain some of the slight details that I had questions on with the truck. The top of the front doors protrude up top (reduces wind noise), and the very slight misalignment up front when the hood is down so the line isn't perfect (the frunk latches makes this extremely difficult since it comes down and slides back).
He was very knowledgeable and is/was? a certified Toyota master tech prior to joining Rivian. Most of the ramp up he's went through is transitioning from "replace the part" to looking through software. He's been with Rivian for 2 years and was at the factory helping to produce the R1Ts, redesiging the camp kitchen, building 20 of the new ones, and said he can solve most issues. Also that he's been pinging the factory about the quality issues with the vehicles delivered. He can take apart the whole truck with the tools he is given with the service truck. The only constraint is what the customer is willing to watch him do and the amount of time. ? He's also training new service techs to handle the growing fleet of R1s hitting the road in the next few months.
He's had his R1T since November and confirmed/acknowledged that the employees are basically testing the new software releases before it hits us and that Rivian is actively trying to improve the charging curve. I forgot some of the details he shared but there is currently a part that reacts too slow when the batteries heat up during charging hence the drop offs happening. However in ideal conditions with the right chargers (350kw), he has personally been able to do 10-80% in 30 min with older software builds.
Service was superb overall! Now just waiting for resolution on what they are going to fo with my paint chips, gouges, and small details...
I had my first mobile service yesterday morning where the senior technician flashed my R1T so that it shows right color in the UI and installed the passenger door handle trim.
Here are some pictures that I took.
Preparing to flash. See how it's still displayed in El Cap Granite.
Now correctly showing Rivian Blue!
The kitted out service truck
The senior service tech I spoke to was great and he was able to realign my tailgate to get a more consistent opening experience and worked on my driver's door gasket and window gasket as well. He was able to explain some of the slight details that I had questions on with the truck. The top of the front doors protrude up top (reduces wind noise), and the very slight misalignment up front when the hood is down so the line isn't perfect (the frunk latches makes this extremely difficult since it comes down and slides back).
He was very knowledgeable and is/was? a certified Toyota master tech prior to joining Rivian. Most of the ramp up he's went through is transitioning from "replace the part" to looking through software. He's been with Rivian for 2 years and was at the factory helping to produce the R1Ts, redesiging the camp kitchen, building 20 of the new ones, and said he can solve most issues. Also that he's been pinging the factory about the quality issues with the vehicles delivered. He can take apart the whole truck with the tools he is given with the service truck. The only constraint is what the customer is willing to watch him do and the amount of time. ? He's also training new service techs to handle the growing fleet of R1s hitting the road in the next few months.
He's had his R1T since November and confirmed/acknowledged that the employees are basically testing the new software releases before it hits us and that Rivian is actively trying to improve the charging curve. I forgot some of the details he shared but there is currently a part that reacts too slow when the batteries heat up during charging hence the drop offs happening. However in ideal conditions with the right chargers (350kw), he has personally been able to do 10-80% in 30 min with older software builds.
Service was superb overall! Now just waiting for resolution on what they are going to fo with my paint chips, gouges, and small details...
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