R1T Post Delivery Accessories and Review

[R1Sky Business]

Yeah, something's really screwed up with their system. I was digging around the JSON data returned from the web requests, and all the add-ons had the wrong address in them (also an old one). Even though I've updated the vehicle options several times since the original order was placed.

I'm not sure how that would even happen, pretty poor data design IMO.

I need to reach out to CS and ask them if they know what's happening with that, but haven't had a chance yet.

Well in that case, take a few days off and let's get those calls in

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[R1Sky Business]

Followup: I just chatted with customer support. It's a known issue. For some reason, their system tracks old addresses (nobody apparently knows why yet), and all vehicle accessories get assigned that address. Even if customer support changes it, it reverts back.

Rant follows:

I sure hope whoever designs the order & delivery software stays far away from the vehicle software.

And, for that matter, the website. You should see the mess of data returned from their GraphQL endpoint. Every time you load up your account, it includes not only the ordered vehicles, but also the entire order system configuration (i.e., all the options, pricing, and option interactions) for each vehicle. That is, the data is duplicated for each vehicle. If you wonder why it takes so long to show the account page, this is likely why.

/rant

Very efficient then.

 

[bhopkins]

Followup: I just chatted with customer support. It's a known issue. For some reason, their system tracks old addresses (nobody apparently knows why yet), and all vehicle accessories get assigned that address. Even if customer support changes it, it reverts back.

Very interesting....this also applies to their bulk e-mails. So, over a year ago, I changed my e-mail address due to be spammed to death. Updated my Rivian account via customer service (no means to change yourself) and confirmed account was updated. I quit using the old e-mail account. When the infamous March e-mails came out (pricing increase/retraction), I never received. Logged into the old e-mail account and found them. Even the two consecutive Friday e-mails showed up there. Nobody can figure out why. But what's weird, up until March, I had received the bulk e-mails to my new account. Almost like they had a system crash and restored from an OLD backup.

So, now I have to obsessively check the current e-mail address and the old one waiting for a guide to be assigned.

 

[Jiri]

Got my boxes. For reference … Charger arrived within a week. Rest (floormats, crossbars, snowboard mount, field kit) arrived 2 week or so after delivery. Only thing missing is the bracelet key. No updates on that.

Sidebar: floormat install is a little clumsy. But took only few minutes. And I actually appreciate the tight and precise fit. ??

 

[OhioBF]

I wish I had accessories issues.....I have a pre-order date of 2-2019 and no truck...and delivery window of March-April and it's 4.13.2022.

 

[r1vlife]

@jjswan33 @godfodder0901

The crossbars have arrived.

 

[SeaGeo]

Very interesting....this also applies to their bulk e-mails. So, over a year ago, I changed my e-mail address due to be spammed to death. Updated my Rivian account via customer service (no means to change yourself) and confirmed account was updated. I quit using the old e-mail account. When the infamous March e-mails came out (pricing increase/retraction), I never received. Logged into the old e-mail account and found them. Even the two consecutive Friday e-mails showed up there. Nobody can figure out why. But what's weird, up until March, I had received the bulk e-mails to my new account. Almost like they had a system crash and restored from an OLD backup.

So, now I have to obsessively check the current e-mail address and the old one waiting for a guide to be assigned.

Came here to say a similar thing. There is something with changes that don't stick in their backend. And it obviously causes problems. For example, I know someone who's address changed from NY to the west coast. Rivian signed them up for a mobile drive in NYC. ?

 

[r1vlife]

Came here to say a similar thing. There is something with changes that don't stick in their backend. And it obviously causes problems. For example, I know someone who's address changed from NY to the west coast. Rivian signed them up for a mobile drive in NYC. ?

@jjswan33 @godfodder0901 @Nermal

And everyone else who hasn't received accessories and has moved since the preorder...

I also moved since my preorder. I didn't change my address and when my guide contacted me, he changed my address. I'm wondering if that is the biggest difference. Did you all update your addresses on your own using the website?

 

[Bobthebuilder352]

I just got tracking number for charger (specifically said charger not other accessories and he’s a single package) via email and I haven’t even paid for truck yet though my $1k deposit is non refundable since I’ve signed all the paperwork at this point. This all seems positive to me as they iron out the wrinkles for the process.

 

[OverZealous]

I also moved since my preorder. I didn't change my address and when my guide contacted me, he changed my address. I'm wondering if that is the biggest difference. Did you all update your addresses on your own using the website?

I changed the address online in both places (yes, there's two completely different places for addresses), and yet if I remove and re-add the accessories to the truck, they retain the incorrect address in the data coming from their backend.

You can't see this in the UI anywhere, mind you. There's no way for a user to know this information is incorrect until the items are shipped to the wrong address.

This stuff really frustrates me as a software developer.

 

[Nermal]

@jjswan33 @godfodder0901 @Nermal

And everyone else who hasn't received accessories and has moved since the preorder...

I also moved since my preorder. I didn't change my address and when my guide contacted me, he changed my address. I'm wondering if that is the biggest difference. Did you all update your addresses on your own using the website?

I did update through the the website. I don’t recall guide doing any validation of my address. I did get a call from CS re: owed bracelet where they might have asked about address but haven’t seen that delivery yet either. Since I figured address was only maintained in the places on the website, there was no reason for me to ask for validation until now.

There seems to be a lot of system entropy already for a company of Rivian’s age and size. Maybe the CIO hasn’t gotten their R1S yet?

 

[godfodder0901]

@jjswan33 @godfodder0901 @Nermal

And everyone else who hasn't received accessories and has moved since the preorder...

I also moved since my preorder. I didn't change my address and when my guide contacted me, he changed my address. I'm wondering if that is the biggest difference. Did you all update your addresses on your own using the website?

I did move, and I did update my address. I have also received two of my ordered accessories so it seems the address change stuck.

 

[r1vlife]

So looks like if the guide changes it, it 100% sticks (my case), and then hit and miss for the rest of you.

 

[jjswan33]

@jjswan33 @godfodder0901 @Nermal

And everyone else who hasn't received accessories and has moved since the preorder...

I also moved since my preorder. I didn't change my address and when my guide contacted me, he changed my address. I'm wondering if that is the biggest difference. Did you all update your addresses on your own using the website?

Yeah I did move but also changed my address in my account.

 

[2020]

I'm really glad I ordered my crossbars when the Gear Shop went live months ago! Now I have crossbars and no R1T ?

I have R1T but no crossbars, go figure

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